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Keppel Electric is an energy provider in Singapore's Open Electricity Market. Taking pride as Singapore's first homegrown electricity retailer, Keppel Electric has 20 years of experience in powering Singapore’s electricity grid. Now, Keppel Corp is providing Singapore's residential homes with the power we need every day. Keppel Electric offers 3 types of electricity plans - Fixed, Discounted off tariffs, or Peak/ Off-peak.
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13 Apr 2021
Dear Evelyn De Silva, due to the high volume of calls received, we would like to apologise for the delay in returning your call back to you. We are sincere in providing good customer experience and we hope you will allow us to start by making this right for you.
Kindly provide your incident number provided in your email correspondence with us and a Customer Service representative will reach out to assist you. Thank you.
Dear Tay Ling Yin,
Thank you for leaving us a review. We understand your concerns about your recent bill and would like the opportunity to address them.
Please allow us to share that SP Group is the sole licensed meter reader in Singapore. During the Circuit Breaker period (April – May), SP Group suspended all meter reading services to minimise the transmission of COVID-19. Therefore, your household’s electricity consumption for April and May was billed based on an estimation of your past electricity consumption. The meter reading service has since been resumed on 2nd June 2020.
The difference in the accumulated underestimation of your electricity consumption for the month of April and May was adjusted in your recent electricity bill. You may refer to the breakdown of the electricity consumption on the 2nd page of your bill.
For more information, please visit the link (https://www.channelnewsasia.com/news/singapore/....) for the news release by Energy Market Authority (EMA) and SP Group published on 16 June 2020.
Alternatively, you can email us at [email protected] or contact us at 6803 3000 (Mon - Fri: 9am - 6pm) for further assistance.
Hi Keppel Electric...I beg to differ.. I was able to submit via telephone my meter readings even when the meter reader was not able to read the meters during Covid-19. However, the system allows me to submit once in every 2 months. So I find it is not accurate on those months where Keppel Electric give estimation. Please coordinate with SP POwer so we customers can submit every month our readings plus the window is only from 17 to 20 of every month, if forget to do so within this window period, the reading gets estimated and usually it is higher than actual usage.
Dear Memojazz75, thank you for taking the time to share with us your feedback and we apologise for the inconvenience caused.
Happy to clarify that your account has been updated and should be reflecting the correct contract details. You may login to the Customer Portal to verify.
If you have any further enquiries that you would like us to assist with, please do not hesitate to reach us at [email protected], DM us on Facebook, or call our general enquiry hotline at 6803 3000 from Mon-Fri 9am-6pm, and our Customer Service team will assist you. Thank you!
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Electricity Rates (including GST) in price per kwh
Discount Off Tariff
24 months with 3 months lock-in period
11.8% off regulated tariff
Discount Off Tariff
12.8% off regulated tariff
11PM - 7AM: 19.12 ¢/kWh
The KNIGHT Plan is Keppel Electric's only Non-standard price plan so far that charges based on Keppel's own pricing structure. In this case, Knight charges you more during peak hours, and less during off-peak hours.
Keppel Electric's KNIGHT plan rates:
An important thing to note about Non-standard Price Plans is that they tend to have other possible hidden charges or extra fees that are not advertised.
1. How will I be billed if I switch to Keppel Electric?
You will receive your monthly electricity bills directly from Keppel Electric. The rest of your utilities will continue to be billed from SP Group.
2. When will I receive my bill from Keppel Electric?
You will receive your bill approximately 3 weeks after the last day of your billing cycle. Your billing cycle is dependent on your meter type and determined by SP Group.
3. Is it compulsory to switch to an AMI Meter?
No. However switching to an AMI Meter will allow actual readings instead of alternative month’s estimation.
4. How much do I have to pay for a new AMI Meter?
Energy Market Authority (EMA) has introduced a one-time installation fee of $40.00 (before GST).
5. Will there be a power disruption if I switch retailers?
No, if you retain your existing meter type. There may be a need for temporary disruption of up to 30 minutes if you choose to switch to an AMI meter.
Contact us at [email protected] should you require any assistance or spot any inaccuracies.