Reviews (30)
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Reviews (30)
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  • Updated on 03 Nov 2018
    I decided with Fixed 36 plan. I took the view that our regulated electricity tariff would “hardly” go down. Did u pay lesser when oil and gas price crash in 2016? In October 2018, the rate was revised up to 0.2413 (before GST), 0.2582 (after GST). 0.1798 (after GST) presents 30.37% discount of current rate. Why not? My 2 cents view
    0 comments
    2
  • Updated on 22 Sep 2018
    Registered online because of the promotional plus points we can get. The transfer was fuss free and we can pay the bill from the Keppel electric portal via credit card which gave us another option.
    0 comments
    2
  • Updated on 22 Sep 2018
    The conversion from SP services to Keppel is seamless. There’s totally no problem faced in the change of electricity provider, and yet, i can save so much. Great deal!
    0 comments
    2
  • Updated on 21 Sep 2018
    When the open electricity market was launched, I deliberated and delayed for a while to scout for the best deals that were being offered. I eventually settled on Keppel Electric because they are affiliated to my company. I might have missed out on the "best" deal but I trust market forces to balance out the competition. Registration was quick and easy to understand. I have not experienced any change or disruption since signing with Keppel Electric.
    0 comments
    2
  • It was the cheapest around when I signed up. But subsequently there are others that are cheaper. Unable to switch due to 24mth contract. Overall, still cheap and decent. Fuss free, bill came via email (there's a charge for paper statements). No disruptions when switched over. Would be good if they have a recurrent billing arrangement via credit card.
    3 comments
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    BC Woo
    BC Woo

    09 Oct 2018

    @Goh Yu Lei for recurrent credit card payment, can I pay different amounts each month ? or is it charging a fixed amount every month to the CC ?
    Li Yuhua
    Li Yuhua

    23 Sep 2018

    What rate was ur 24 month contract at?
  • Updated on 24 Sep 2018
    Bill seems to be more expensive after switching to Keppel. Had to contact them to verify. It was explained that they get the readings from SP group and the usage figure are estimated. Turns out it was overestimated and I received a rebate the next month. Subsequently, they titled my August bill as September bill. Also, even though Giro was set up and payment had gone through for the August bill, it was reflected as unpaid and being rolled over to September bill. Long story short, there were lots of hipcups and stress. Even though they could be fixed by calling the service hotline, had to waste quite a lot of time (it’s not easy to get through to a customer service agent, had to hold for pretty long).
    0 comments
    1
  • Updated on 22 Sep 2018
    Good customer service, we havr loads of people in our household. The monthly bills were signifcantly lesser than sp group eith keppel 1 year fixed rate.
    0 comments
    1
  • Updated on 22 Sep 2018
    -Roadshow staff was really helpful & friendly -More professional in their services compare to some of the other providers -Recommend to those having a chance to switch over soon!
    0 comments
    1
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Geneco

Germaine Chong
Germaine Chong,
Level 4. Prodigy
Answered 2d ago
Referral code: 97679963 (both of us will get $20 rebate) Updated Promo code below as of 18 Jun 19! 1) NEW GSS PROMO promo code = “GSSPLUS4K”- $40 rebate + 4,000 Link Points for all plans except Give Me A Try plan. (Promo ending 19 Jun 19 and valid for Plus! member only) 2) promo code = “GET68”- $68 off bill for Get It Fixed 36 / Get It Fixed 24 / Get It Less 24 / Get Free Sundays or Get Sunny plan. 3) promo code = “GET30”- $30 off bill for Get It Green Plan only 4) $40 credit for recurring payment with AMEX card 5) 1% rebate for recurring payment with POSB card 6) 1% rebate for recurring payment with UOB card for 12 mths. Review: I have been using Geneco since January. The reasons why I chose Geneco: 1) They are very transparent in terms of price, no transmission loss charges, carbon tax absorbed, no hidden cost, no deposit required 2) They do a price match if you signed up for their 2 yrs plan. I emailed them to price match, and they responded fast- good after sales customer service 3) The bill is easy to read, simple, straightforward. My usual electricity bill is around $70. My current bill (based on entire cycle with Geneco) comes up to $44. This is 37% less than the average of $70. The bill has been quite stable as well, $40+ for the past 4 months. 4) They are one of the main providers and thus reliable. I would personally recommend the 2 years plan since they do price matching within 7 days. Total possible rebate= $68 (GET68) + $40 (AMEX credit card) + $20 (referral) = $128. A really good deal :)

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Yixiong Chang
Yixiong Chang,
Level 5. Genius
Updated 2w ago
Imagine they are our different telco. M1, Starhub, Singtel etc. Or our Banks (DBS, UOB, OCBC, Standchart etc) offering mortgage loan. There are offering the same thing, but just different pricing terms. In short, the plans can be summarised into 2 main type. One is fixed price (imagine fixed interest rate loan), and another is variable (imagine floating rate interest based on sibor). The variable will be usually a discount( x %) off the regulated tarrif (sibor) rate that the rest of singaporeans are paying now. For actual plan comparision, see the official site. https://compare.openelectricitymarket.sg/#/home

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Senoko Energy

Chris Chin
Chris Chin, Senior Supply Chain at Mnc
Level 4. Prodigy
Answered 2w ago
Some electricity retailers like OHM have billing arrangements with SP services to bill your electricity charges with the water chargers in one consolidated bill. While other retailers bill electricity only and SP services will bill the water charges separately.
About Keppel Electric
OperationsKeppel Electric is Singapore’s first home grown electricity retailer, and has more than 17 years of experience in powering Singapore’s electricity grid.
Types of plans availableFixed Rate Plan - FIXED 12/24/36 Discount Off Tariff plan - DOT 3/24 Peak and off-peak plan - KNIGHT
Contract lengthFixed rate: 12 to 36 months (17.68 cents to 18.71 cents per kWh) Discount off Tariff: 2 years (22% off regulated tariff)

About Keppel Electric

Taking pride as Singapore's first homegrown electricity retailer, Keppel Electric has more than 17 years of in powering Singapore’s electricity grid. Having served more than 30,000 satisfied clients ranging from multinational companies, small and medium-sized enterprises, government bodies to residential consumers.

FAQ

  • How will I be billed if I switch to Keppel Electric?

You will receive your electricity bill directly from Keppel Electric. The rest of your utilities will continue to be billed from SP Group.

  • When will I receive my bill from Keppel Electric?

You will receive your bill approximately 3 weeks after the last day of your billing cycle. Your billing cycle is dependent on your meter type and determined by SP Group.

  • Is it compulsory to switch to an AMI Meter?

No. However switching to an AMI Meter will allow actual readings instead of alternative month’s estimation.

  • How much do I have to pay for a new AMI Meter?

Energy Market Authority (EMA) has introduced a one-time installation fee of $40.00 (before GST).

  • Will there be a power disruption if I switch retailers?

No, if you retain your existing meter type. There may be a need for temporary disruption of up to 30 minutes if you choose to switch to an AMI meter.

Contact Info

Address: Keppel Electric Pte Ltd , 1 HarbourFront Avenue, #05-05 Keppel Tower , Singapore 098632

General Enquiry: +65 6803 3000

Sales Enquiry: +65 6803 3888

Hotline Operating Hours: Mon - Fri, 9am - 6pm

Email: [email protected]