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Keppel Electric is an energy provider in Singapore's Open Electricity Market. Taking pride as Singapore's first homegrown electricity retailer, Keppel Electric has 20 years of experience in powering Singapore’s electricity grid. Now, Keppel Corp is providing Singapore's residential homes with the power we need every day. Keppel Electric offers 2 types of electricity plans - Fixed or Peak/ Off-peak.
Keppel Electric FIXED12 Plan
Fixed rate of 32.20c/kWh
Ease of signup
13 Apr 2021
Dear Evelyn De Silva, due to the high volume of calls received, we would like to apologise for the delay in returning your call back to you. We are sincere in providing good customer experience and we hope you will allow us to start by making this right for you.
Kindly provide your incident number provided in your email correspondence with us and a Customer Service representative will reach out to assist you. Thank you.
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Hi Keppel Electric...I beg to differ.. I was able to submit via telephone my meter readings even when the meter reader was not able to read the meters during Covid-19. However, the system allows me to submit once in every 2 months. So I find it is not accurate on those months where Keppel Electric give estimation. Please coordinate with SP POwer so we customers can submit every month our readings plus the window is only from 17 to 20 of every month, if forget to do so within this window period, the reading gets estimated and usually it is higher than actual usage.
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Dear Memojazz75, thank you for taking the time to share with us your feedback and we apologise for the inconvenience caused.
Happy to clarify that your account has been updated and should be reflecting the correct contract details. You may login to the Customer Portal to verify.
If you have any further enquiries that you would like us to assist with, please do not hesitate to reach us at [email protected], DM us on Facebook, or call our general enquiry hotline at 6803 3000 from Mon-Fri 9am-6pm, and our Customer Service team will assist you. Thank you!
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Electricity Rates (including GST) in price per kwh
1. How will I be billed if I switch to Keppel Electric?
You will receive your monthly electricity bills directly from Keppel Electric. The rest of your utilities will continue to be billed from SP Group.
2. When will I receive my bill from Keppel Electric?
You will receive your bill approximately 3 weeks after the last day of your billing cycle. Your billing cycle is dependent on your meter type and determined by SP Group.
3. Is it compulsory to switch to an AMI Meter?
No. However switching to an AMI Meter will allow actual readings instead of alternative month’s estimation.
4. How much do I have to pay for a new AMI Meter?
Energy Market Authority (EMA) has introduced a one-time installation fee of $40.00 (before GST).
5. Will there be a power disruption if I switch retailers?
No, if you retain your existing meter type. There may be a need for temporary disruption of up to 30 minutes if you choose to switch to an AMI meter.
Contact us at [email protected] should you require any assistance or spot any inaccuracies.