iSwitch

iSwitch

4.1
(17)
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Ratings Breakdown (17)

4.1
  • 5
    11
  • 4
    3
  • 3
    0
  • 2
    0
  • 1
    3
Plan Types and Price“Chope” the Rate Exclusive (12 Months): $0.1762/KWH “Chope” the Rate (24 Months): $0.1755/KWH “Chope” the Rate (36 Months): $0.1754/KWH iPromo - iPad (36 Months): 5% discount off Regulated Tariff Super Saver Discount (12 Months): 22.8% discount off Regulated Tariff Super Saver Discount (24 Months): 23% discount off Regulated Tariff
Contract Length/ Supply Term“Chope the Rate”: 12/24/36 Months iPromo: 36 Months Super Saver Discount: 12/24 Months
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Reviews (17)
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  • Maxime Leblanc
    Maxime Leblanc
    Level 1. Freshie
    Reviewed 4w ago
    I haven't even started to use ISwitch and already have a bad impression of them. One of the sales reps at the booth signed us up saying we would take advantage of a 30% promotion. We get a call from customer service a few weeks later saying your region does not have coverage and even if it does by May , we can't provide the promotion by then. This company doesn't even know where its coverage is, misled us, and then actually has the nerve to not even give us the promotion. This is very typical of Singapore's poor customer service. If they cared about their customer, they would apologise for their mistake and offer the promotion when it comes to our region.
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  • Rahul Anand
    Rahul Anand
    Level 1. Freshie
    Reviewed on 02 Mar 2019
    Is there a plan which helps us more savings to take.I have a plan to sign up.Please sugest. What makes benefit when switch your electricity from SP to Iswitch? Since SP is the main power supplies- How there is a cost saving in Iswitch.
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  • Wendy Lim
    Wendy Lim
    Level 1. Freshie
    Reviewed on 15 Feb 2019
    It was easy to sign up. The customer service agent was friendly and helpful.
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  • Jomer Bacani
    Jomer Bacani
    Level 1. Freshie
    Reviewed on 17 Jan 2019
    when i was about to apply,, i talk in their 2 different agents to make sure the early termination due to relocation in or out of singapore,,. both of them showed me a contract from their Tablets,, that i can do early termination due to relocation without penalty as long i need to show some documents.. but when i received the contract,, they OPT that clause.. and now,, even transferring the account to the new owner of the premisses,, they said Early Termination Costs may apply depending on your contract.
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  • Patrick Pang
    Patrick Pang
    Level 1. Freshie
    Reviewed on 03 Jan 2019
    Hidden cost? Service fee: $4.95 per month (Exc. GST); $5.297 per month (Inc. GST) Only notice this after comparing a few. Did not think that it will hide it cost like this unlike other electrical provider.
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    • Sebastian Ong
      Sebastian Ong
      I got a reply from them "Thank you for your question. There is no hidden cost. iSwitch has a monthly service fee, applicable to some plans. The monthly service fee is stated in the plan description and factsheet for all plans where applicable. Please be sure to check the relevant details before signing up."
      11 Jan 2019
  • Ng Teck Hwee
    Ng Teck Hwee
    Level 1. Freshie
    Reviewed on 21 Nov 2018
    Very good customer service, the person handling my questions is very patience and know what to propose to me on the queries i have. PS: My code is NG4qcbc if you going to sign up :)
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About iSwitch

iSwitch is a member of the RCMA Group.

As part of the Open Energy Market (OEM) scheme, iSwitch intends to empower consumer choice by offering different options to allow consumers to better manage their energy costs.

Other than aiming to help customers save money, iSwitch is also committed to helping their consumers offset their carbon emissions. This is done through the iSwitch2Green product, which allows consumers to offset their carbon emissions through the purchase of UN Certified Carbon Credits.

FAQS

How to switch to iSwitch?

One must first check their eligibility to switch, followed by price plan selection, then proceed with online sign-up. There are no registration fees required.

Will my electricity be disrupted when I do decide to switch?

No, you will not experience disruption as you would be switching retailers, not supply.

Is there a service charge?

Yes, a monthly charge of $4.95 (before GST) will be charged for maintenance of the IT systems and infrastructure. This charge is kept separately from the electricity rate for your monthly consumption, to ensure that your electricity rate remains competitive. This fee is applicable to Non-Standard plans.

How long does it take to process my application?

Within 10 days for residential consumers to transfer your electricity account from SP (non-market) to iSwitch (market).

Does iSwitch require a deposit?

HDB 1-3 room ($30)

HDB 4-5 room ($60)

Condo to landed property ($90)

The initial deposit will be charged to your first invoice. A subsequent adjustment may be required using customer’s actual average electricity consumption within the first 3 months to equate to one month bill.

Effectively your security deposit will equate to 1 month’s electricity bill.

Your security deposit with SP Group cannot be transferred.

How will I be billed?

You will receive a separate e-bill from iSwitch for your home electricity.

You can download your bill at your convenience as you sign into the iSwitch Customer Portal.

No hardcopy bill will be provided by iSwitch

Do I have to change my meter if I switch to iSwitch?

No. But if you do decide to switch from an analogue to an AMI meter, there will be a one-time installation fee of $40 per AMI meter (exclusive of GST).

Contact Info

Phone: 1800 505 9900 or 6914 2360

Electricity Supply Interruption: 1800 778 8888 (SP Group 24 hours)

Email: [email protected]

Operating Hours: Mon - Fri, 9am - 5.30pm

For more info, you can check out iSwitch’s FAQ here.