iSwitch

Benefits and Features of iSwitch

• Super Competitive prices - iSwitch has one of the most competitive prices in amongst Singapore's Electricity Providers. Their plans start from as low as 16.76 ¢/ kWh for 6 months, for their environmentally-friendly iSwitch2Green plan.
• Flexible contracts - choose from no-contracts to 6 months or 24 months.
• Carbon-neutral electricity - Through their iSwitch2Green plan, consumers can offset their carbon emissions footprint that comes from their electricity use. This is done by purchasing UN Certified Carbon Credits at no additional charge to the residential customers.
• Other Selected plans are also entitled to 'Green Certified Energy' at no additional cost.
  (Although we're not quite sure what this Green Certified Energy is)
• Lower Deposits - iSwitch requires a 1-month equivalent of security deposit
• Multiple Payment options - choice of online payments, payment through GIRO, recurring payments via your credit or debit card, or through AXS machines islandwide.
• Referral and rewards program
• Convenient account management through iSwitch's online portal and mobile app
• All electricity plans come with a FREE AIA Personal Accident Insurance protection

iSwitch Electricity Plans Summary

In pricing their electricity, iSwitch offers both Fixed Rates and Discounted off Tariff options. Thus far, they only have 1 discounted tariff plan while the majority of the plans are fixed rates.

Plans with Green Certified Energy: iSwitch2Green, all "Chope" the rate, Super Saver Discount

iSwitch subscribers also get FREE AIA Personal Accident Insurance Protection for all plans.

Fees and Charges by iSwitch

• One-time registration fee: No
• Late Payment Charge: 1% per month interest on outstanding amount
• Early Termination Fee: S$100
• Hard Copy Billing: S$1 per bill

Security Deposit:

• HDB 1-3 room - $30
• HDB 4-5 room - $60
• Condo to landed property - $90

FAQs about iSwitch

How to switch to iSwitch?

One must first check their eligibility to switch, followed by price plan selection, then proceed with online sign-up. There are no registration fees required.

Will my electricity be disrupted when I do decide to switch?

No, you will not experience disruption as you would be switching retailers, not supply.

Is there a service charge?

Yes, a monthly charge of $4.95 (before GST) will be charged for maintenance of the IT systems and infrastructure. This charge is kept separately from the electricity rate for your monthly consumption, to ensure that your electricity rate remains competitive. This fee is applicable to Non-Standard plans.

How long does it take to process my application?

Within 10 days for residential consumers to transfer your electricity account from SP (non-market) to iSwitch (market).

Does iSwitch require a deposit?

• HDB 1-3 room ($30)
• HDB 4-5 room ($60)
• Condo to landed property ($90)

The initial deposit will be charged to your first invoice. A subsequent adjustment may be required using customer’s actual average electricity consumption within the first 3 months to equate to one month bill.

Effectively your security deposit will equate to 1 month’s electricity bill.

Your security deposit with SP Group cannot be transferred.

How will I be billed?

You will receive a separate e-bill from iSwitch for your home electricity. You can download your bill at your convenience as you sign into the iSwitch Customer Portal.

No hardcopy bill will be provided by iSwitch

Do I have to change my meter if I switch to iSwitch?

No. But if you do decide to switch from an analogue to an AMI meter, there will be a one-time installation fee of $40 per AMI meter (exclusive of GST).

Contact iSwitch

• Phone: 1800 505 9900 or 6914 2360
• Electricity Supply Interruption: 1800 778 8888 (SP Group 24 hours)
• Operating Hours: Mon - Fri, 9am - 5.30pm

Contact us at [email protected] should you require any assistance or spot any inaccuracies.