Details

• 

  Huang Yixuan

  Level 6. Master

  Updated 3w ago

  Purchased

  Citi PremierMiles Visa Card

  [Fee Waivers] HORRIBLE FEE WAIVER PROCEDURE!!! First, you can ONLY make a fee waiver request through an automated call. Next, they say they will get back in a few days, but it's been almost 2 weeks AND NOT RESPONSE FROM THEM, they have TERRIBLE customer service. And yknow i get calls from citibank EVERYDAY for some stupid card promotion. If you can't even serve your existing customers well what makes you think that I will sign up for more? [Hidden Terms] Really upset, so at the start of the year, I had to make a big purchase of 10k and they promised 30k miles bonus for that. So I got the card, and cause it’s my first time doing this, I didn’t know that you’re supposed to select “pay annual fee” right at the point of application in order to enrol in this offer. Since they put up posters all around advertising this and there was no disclaimer about what to watch out for?? In the end, I made the purchases, was waiting for them to ask me to pay annual fees and it never came. So a few months later I called up Citibank to ask about this issue. [Customer Service] Now the fact is, I DID purposely used this card to make the 10k purchases in the first 3 months. And I conveyed this to the customer service, and the first guy said ok he’ll let the product manager know. And that they will call me back in 3 days. They only called me back in a week, and then we went through THE SAME CONVO. And they said they’ll call me back in 3 days, AGAIN. But until now there’s no sound from them. Totally not accountable. (Update) HORRIBLE HORRIBLE customer service. They finally got back to me after ONE MONTH and then they lectured me "This is why you need to read the TnC when signing up for credit cards". Seriously???? This is how you talk to your customers? I am never using this card again. [Promotions and Perks] Honestly.. promos not great, just basic 1.2mpd. I think I’m gonna cut this card. Ok I Guess good part is some dining places has offer with Citibank but I’m sure there’s a better card out there and Even AMEX has better deals and offers.

  1 comment

  Helpful

  2

  

  Kenneth Lou

  25 Feb 2020

  :O
• GV

  Geoff V

  Level 3. Wonderkid

  Updated 4w ago

  Purchased

  Citi PremierMiles Visa Card

  I don't understand why we need to pay annual fees on any credit cards. They already make so much money on the MDR paid by the merchants. There are better miles cards than this one, but some of the online features of redeeming on many different airlines is better.

  0 comments

  Helpful

  1
• 

  CWJ

  Level 4. Prodigy

  Updated on 13 Feb 2020

  Purchased

  Citi PremierMiles Visa Card

  [Useful For...] Miles that never expire, and that earn at a good rate. Lounge access is also awesome, but you'll need to apply online a month in advance. I made that mistake once and really missed out. The miles can be transferred 1-1 to Krisflyer miles which is pretty good too. [Fee Waivers] You can waive the annual fee, or pay it and get 30,000 miles in return. I chose to get the 30,000 miles because it was fairly worth it. [Bill Payment] Bill payment is standard - if you bank with Citibank it's easy to pay. Otherwise go to an AXS. Unfortunately most other banks don't support direct payment of bills to Citibank, which is a pain. [Customer Service] I had some problems with waiving the interest charge. Citibank doesn't reply your interest waiver request if they don't approve it. I did not know this, and waited 3 weeks before I subsequently went to visit a branch where I was told. Conclusion: If you're looking for a miles card, this is one of the better ones out there. The miles never expire, and can be exchanged 1-1 with Krisflyer miles. Approval is quick and easy even if you did not have a banking relationship with them before.

  0 comments

  Helpful

  0
• 

  Boon Ming

  Level 5. Genius

  Updated on 06 Feb 2020

  Purchased

  Citi PremierMiles Visa Card

  [Useful For...] Lounge access, miles that don't expired, collecting miles without tracking categories, free travel insurance

  0 comments

  Helpful

  0
• 

  Priscilla Foo

  Level 3. Wonderkid

  Posted on 30 Dec 2019

  Purchased

  Citi PremierMiles Visa Card

  It's a great card to accumulate mileage thru purchases. The best part is that the miles never expire. Bill payment is also very straight forward. Customer service wise could improve as the app did not indicate that they were down for maintenance. I had to call the hotline to know about it as it wasn't mentioned in their website nor app. This could be done more clearly.

  0 comments

  Helpful

  0
• 1
• 2
• 3
• 4
• 5
• 6
• 7
• 8