I am a current user of Starhub, on Jun 2019 I have subscribed cable TV and 1GB broadband Internet to support Cable TV. Initially my broadband cannot support a lot of App, like common Apps Wechat, NEA, Qoo10, Lazada, Grab, Paylah/Paynow, Youtube etc. Only Instagram, 4D/Toto, Facebook and Whatsapp able to use but intermittent, quality not so good. I called Starhub Technical Support and was told that the problem is caused by the router and maybe my phone WiFi. But I told him that my mobile plan can use all Apps and I also try another phone also the same. Moreover if the router faulty why my Cable TV and some Apps can work.
After I lodge a complaint, they send an Engineer to setup my router, after the engineer setup the configuration. Everything is working fine. I am told that my router is too new and need to configure to lower standard to support some "old" phone. Unless I use iphone X, samsung galaxy note 10 or huawei mate 30 there will be no problem, other older phone need to configure the router to suit the need.
Now my WIFI is working fine until now. I am satisfied with current speed and stability.