Singtel Broadband Reviews and Comparison - Seedly
Singtel Broadband
46 reviews
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Reviews (46)
Reviews (46)
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  • Its so hard to communicate with Singtel. Their customer service is getting from bad to worse. 1. Differences in fibre plans not highlighted during recontract 2. Staff has never highlighted the fact that external modem cannot be used 3. Experienced limited connectivity after recontract. I informed staff that I have just recontracted recently. Staff says no issues and indicate that my modem is the one that has spoilt 4. Bought a new modem for $360+. Connection is still limited 5. Called Singtel again and this time they send a technician down 6. Techician says the whole plan has been changed to one that external modem cant be used. 7. Struggle with Singtel after sales for resolution. Do take note when you recontract with Singtel!!!
  • Currently using this for my home broadband! connection is usually pretty decent, but occasionally when it's down we have to trouble shoot it. What I like is the customer service where they will send someone over to help repair the place when we need help with the broadband configuration. And within 1 day!
  • It is fast and the service is good. The persk given by singtel is escellent. In terms of download speed , it is one of the best in Singapore.
  • Posted on 02 Oct 2019
    I have been a Singtel Broadband user for more than a decade. The internet speed is mostly stable and fast, allowing us users to enjoy streaming our videos and playing games with no worries of being interrupted. Moreover, Singtel offers a bundle called Singtel Circle, whereby customers who also use Singtel's mobile, TV and home digital line services can get a huge discount off bills. Highly recommend!
  • Posted on 02 Oct 2019
    I switch to SingTel broadband from StarHub (was on StarHub broadband for 4 years). The sign up process was quite smooth but the activation process took few weeks to complete due to insufficient capacity on Netlink end (they give me cash rebate of $20 due to the delay). The experience with SingTel broadband had being quite good for past 3 months. Nothing to complaint. The only problem is their home internet filter some time block legitimate site which I'm not sure why. The home internet filter is free trial for 6 months which I will unsubscribe after the trial end.
  • Posted on 02 Oct 2019
    Family has been long time subscriber of singtel. Poor connection and rather unfriendly service as well. Would not recommend for first timers. Not the singtel of the past anymore
  • Posted on 02 Oct 2019
    Singtel broadband has been one of the most reliable in terms of having the least disruption. However, the default router provided by Singtel does not provide wide coverage for WiFi connection, even for a 4-room HDB flat. The router does not have any antennas to help with increasing WiFi coverage. Walls and other electronic devices can cause the wifi signals from the router to be weaker, so you might want to get some WiFi mesh devices offered by Singtel together with your plan at a monthly top up price to increase WiFi connectivity. If you’re using LAN cable connection, it is quite reliable and I did not have any issues so far. The Singtel online portal for the fibre broadband service is quite useful and intuitive too to help you manage your fibre broadband connection settings and monitor the devices using your network.
  • Posted on 02 Oct 2019
    I have been using Singtel broadband service since I moved into my new house about 1.5yrs ago, have not encounter any connectivity or speed issues. I test my internet speed quite frequently and it has stayed at high download/upload speed since day 1, so very well done Singtel!
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Singtel Broadband

David Morgan
David Morgan
Level 4. Prodigy
Updated on 20 Aug 2019
Hello, I’m using Data X Infinity. On the contrary, it’s not “Infinity”. When I signed the plan, the Singtel staff told me there’s a limit. And the limit is until 50gb; after you hit 50gb, it will be 1mbs. So it’s technically not Infinity. Yup, you can use the data on your laptop/iPad thru your own mobile hotspot. But been using a few months, I’m an avid gamer and I only hit about 20-25gb in one month. So I think there’s extra “room” for your laptop and iPad.
About Singtel Broadband
Plans Available1Gbps @ $49.90/month 2Gbps @ $64.90/month 10Gbps @ $189.00/month
Online Perks- Free registration worth $53.50 - Weekend or weekday service installation worth up to $145 - Fibre Termination Point installation waiver (worth up to $160.50)
All Fibre Plans come with- 10% off monthly mobile subscription - Free Singtel WiFi (1,600 hotspots) - Home Line (bundled) - 4G Mobile broadband plan (500MB)

Types Of Singtel Broadband Plans

Singtel only offers 24-month home broadband plans:

  • 1 Gbps Fibre with WiFi Mesh Bundle (a pair of Askey WiFi Mesh) @ $49.90/month
  • 2 Gbps Fibre with WiFi Mesh Bundle (a pair of AirTies WiFi Mesh) @ $64.08/month
  • 10 Gbps Fibre Broadband Bundle @ $189/month
  • 1 + 1 Gbps Fibre Pro Gamer Bundle (includes Razer Sila WiFi Mesh gaming router and wtfast Gamers Private Network service) @ $69.90

All Singtel Fibre Broadband Plans Come With Special Features

  • Mobile Subscription: 10% off monthly
  • Free Singtel WiFi: over 1,600 hotspots
  • Home Line: Bundled
  • 4G Mobile Broadband Plan: 500Mb monthly

Why Sign Up For Singtel Broadband Online?

  • No Queuing: Beat the queues and shop from the comfort of your home
  • Free Router Installation: Get your weekday or weekend router installation fee waived (worth up to $145)
  • Free Registration: Save $53.50 on registration when you sign up online

Fees and Charges For Singtel Broadband Plans To Take Note Of

NetLink Trust Installation

  • NetLink Trust Fibre Termination Point Installation Fee @ $160.50 (high-rise) or $288.90 (landed)
  • NetLink Trust Service Activation Charge @ $56.871 per port
  • Internal cabling charge for every subsequent 5m @ $2.14

Other Associated Charges (imposed by NetLink Trust)

  • Re-location, repair, replacement, and removal of Fibre Termination Point @ $160.50 (high-rise) or $288.90 (landed)
  • Internal cabling charge @ $2.14 per additional 5m

SingNet Installation

  • SingNet Installation Fee @ $90 (weekday) or $145 (weekend)
  • Wiring (Cat 5e) charge for first 35m @ $80.25
  • Wiring (Cat 5e) charge for subsequent 5m @ $10
  • Wiring (Cat 6) charge for first 35m @ $100
  • Wiring (Cat 6) charge for subsequent 5m @ $15

Other Associated Charges

  • Fibre wiring consultation service @ $53.50
  • Configuration of device @ $10
  • Service cancellation fee (before installation appointment day) @ $217.17 (high-rise) or $345.61 (landed)
  • Transfer of ownership @ $21.40
  • Onsite maintenance/ assessment charge (other than faults caused by SingNet) @ $60

Contact Singtel

1. Personal

General Enquiries (8.30am-8.30pm daily)

  • Calling from Singapore: 1688
  • Calling from overseas: (65) 6235 1688

Technical Assistance (24 hours)

  • Calling from Singapore: 1688
  • Calling from overseas: (65) 6235 1688

2. Business - Small & Medium Enterprises (SME)

General Enquiries (Mon to Fri: 8.30am-6pm; Sat: 8am-2pm)

  • Calling from Singapore: 1606
  • Calling from overseas: (65) 6221 1606

Technical Assistance (Mon to Fri: 8am-6pm; Sat: 9am-2pm)

  • Calling from Singapore: 1606
  • Calling from overseas: (65) 6221 1606

3. Business - Corporate Enterprises

General Enquiries & Technical Assistance (24 hours)

  • Calling from Singapore: 1800 538 5056
  • Calling from overseas: (65) 6538 5056