M1 Broadband Reviews and Comparison - Seedly
 
M1 Broadband
4.7
30 reviews
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Reviews (30)
4.7
Reviews (30)
4.7
  • 5
    22
  • 4
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  • 3
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  • One of the cheaper options so far. Been using for a few years (>4 years), recontracted twice without regrets. However honestly speaking I wont say its the fastest or best connection but I would say its good enough for everyday use despite some latency and downtime once in a while
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  • Posted on 06 Oct 2019
    Been using M1 Broadband with Voice line for few years. Reliable, no intermittent compared to other provider. Thumbs-up, continue with the good job M1!
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  • The speed is fast depends on the location where you stay. But for the persks by M1, it is excellent.
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  • Posted on 02 Oct 2019
    Cheapest 500mbps broadband around on 2 year contract. 500mbps is more than enough for most households that do not do gaming. 4k netflix on multiple devices work well with no stuttering. Two subscriptions in the west and southern part of Singapore for more than 2 years with no issues. Can combine both subscriptions into one bill. Recommend to get your own wireless router. A powerful one like asus ac86u can blanket your home with wireless signal without need for wireless mesh router rental from M1.
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  • Posted on 02 Oct 2019
    M1 has been very nice with their data provider that’s the reason for using it till now compared to other service provider.
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  • Posted on 02 Oct 2019
    I have been using M1 1Gbps for a good few years. For its very reasonable price of $39 per month, I find this is a good price and good speed for the majority. I'm of the profile that loves fast speed and enjoy online recreational gaming, but don't expect crazy ultra speed for heavy download or serious gaming. So this is definitely a good selection, without breaking the bank.
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  • Posted on 02 Oct 2019
    Best.Value.Ever! $29 for 500Mbps with Voiceline. You can't beat the price. Been paying $29 since 100Mbps in 2015. Downtime almost 0 in my area in the east. Accumulate enough M1 Points and offset your bill by $5
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  • Have been using M1 1GBPS for many many years now. Tie in with the phone plan for extra discount on total bill. They got a family bundle discount if you have phone plans + broadband, you get more discount. Good service, good up time. Very rarely face a downtime service. If there is maintainence work, they will notify in advance but usually done in the night. Speed wise at home is good, play games not lagging and streaming netflix is smooth. Downloads are done in a few seconds too. Pricing is really value for money. Singtel and starhub are way more expensive. Plus, I get a free ASUS router when re-contract! Customer service so far has been quite good. Any issues are usually resolved by the customer service officer. Only bad thing is long waiting time if you call in.
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About M1 Broadband
24-Month PlansFibre Broadband 500Mbps @ $29/month Fibre Broadband 1Gbps @ $39/month Fibre Broadband 1Gbps ASUS Lyra Trio Bundle @ $49/month Fibre Broadband 1Gbps Linksys Velop Bundle @ $49/month Fibre Broadband 1Gbps Linksys Velop Tri-Band Bundle @ $59.90/month GamePRO 1Gbps with Linksys WRT32X Gaming Router @ $52/month
12-Month PlansFibre Broadband 300Mbps @ $39/month Fibre Broadband 1Gbps @ $49/month

Types Of M1 Broadband Plans

M1 offers two types of home broadband plans: 24-month plans and 12-month plans.

For 24-month plans:

  • Fibre Broadband 500Mbps @ $29/month
  • Fibre Broadband 1Gbps @ $39/month
  • Fibre Broadband 1Gbps ASUS Lyra Trio Bundle @ $47/month
  • Fibre Broadband 1Gbps Linksys Velop Bundle @ $47/month
  • Fibre Broadband 1Gbps Linksys Velop Tri-Band Bundle @ $57/month
  • GamePRO 1Gbps with Linksys WRT32X Gaming Router @ $52/month

For 12-month plans:

  • Fibre Broadband 300Mbps @ $39/month
  • Fibre Broadband 1Gbps @ $49/month

Preparing Your House For Fibre Broadband

1. Fibre-readiness Check: Do you have a Fibre Termination Point (TP) installed?

  • Yes: If you already do, your home is now fibre-ready which means you can sign up for a M1 Fibre Broadband service anytime.
  • No: If you have missed the free TP installation provided by NetLink Trust, you can consider selected M1 plans that offer free TP installation. M1 can also help to arrange for your TP installation upon signing up.

2. What to expect on your Optical Network Terminal (ONT) appointment date?

  • The contractor from M1 will help to install the ONT and test if the Fibre Broadband connection has been successfully activated.

Fees and Charges For M1 Broadband Plans To Take Note Of

You will be charged a standard, one-time registration fee and signal activation fee:

  • Fibre registration @ $58.85
  • ONT Activation (Weekdays 9am-5pm) @ $58.85
  • ONT Activation (Weekdays after 5pm) @ $86.60
  • ONT Activation (Weekends/ Public Holidays) @ $112.35

If you request for termination before the service activation date, you will be charged the following fees:

  • Cancellation of ONT appointment @ $32.10
  • Cancellation / Modification of TP Appointment (High-Rise Residential) @ $160.50
  • Cancellation / Modification of TP Appointment (Landed Residential) @ $288.90

Installation fees, where applicable and as requested by customers:

  • Termination Point Installation (High-Rise Residential) @ $160.50
  • Termination Point Installation (Landed Residential) @ $288.90
  • Installation of internal cabling > 15m, measured from point of entry to 1st TP @ $2.14/ 5m
  • Onsite charge @ minimum of $68.48
  • Transport / Manpower Cost (Weekdays 9am-5pm) @ $32.10
  • Transport / Manpower Cost (Weekdays after 5pm) @ $48.15
  • Transport / Manpower Cost (Weekends/ Public Holidays) @ $64.20
  • ONT Collection (Weekdays 9am-5pm) @ $12.84
  • ONT Collection (Weekdays after 5pm) @ $19.26
  • ONT Collection (Weekends/ Public Holidays) @ $25.68

Contact M1

For personal services (24 hours)

  • Calling from Singapore: 1627
  • Calling from overseas: (65) 9680 1627

For business related enquiries (24 hours):

  • Calling from Singapore: 1622
  • Calling from Overseas: (65) 9680 1622
  • Technical Support (Business Broadband & Hosting Sevices): 6655 5577

For M1 Shop (9am-9pm daily):

  • Calling from Singapore: 1623
  • Calling from overseas: (65) 9680 1623

Visit M1's Customer Service Centre

1. IMM

  • 2 Jurong East Street 21, #01-20 IMM Building, Singapore 609601
  • 11am-8pm daily

2. Paragon

  • 290 Orchard Road, #B1-28/29 Paragon, Singapore 238859
  • 11am-8pm daily