M1 Broadband Reviews and Comparison - Seedly
Reviews (4)
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  • Updated on 31 Dec 2018
    M1 may not be perfect but being with M1 over the years for both mobile / broadband plans. their uptime and customer support is relatively good. Speed wise, M1 is consistent for the 1GBPs gamepro plan with static IP. Cost wise, comparable to the other big telcos which has some nice perks when re-contracting.
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  • Have been using M1 for a few years now and so far has been reliable. Loyalty discounts are great but would be better if there are incentives such as free data on weekends for contract plans
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  • Posted on 24 Jun 2019
    Have been using M1 1GBPS for many many years now. Tie in with the phone plan for extra discount on total bill. Good service, good up time. Very rarely face a downtime service. If there is maintainence work, they will notify in advance but usually done in the night. Speed wise at home is good, play games not lagging and streaming netflix is smooth. Downloads are done in a few seconds too. Pricing is really value for money. Singtel and starhub are way more expensive. Plus, I get a free ASUS router when re-contract!
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  • Updated on 08 Feb 2019
    Stable connection and the speed is consistent for its promised 1Gbps. One of the more affordable (and good) options out there in the market now. Used it at my parents' place and decided to stick with them when I got my own flat. Look out for free routers and M1 broadband promos during roadshows to really get a good deal.
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About M1 Broadband
24-Month PlansFibre Broadband 500Mbps @ $29/month Fibre Broadband 1Gbps @ $39/month Fibre Broadband 1Gbps ASUS Lyra Trio Bundle @ $49/month Fibre Broadband 1Gbps Linksys Velop Bundle @ $49/month Fibre Broadband 1Gbps Linksys Velop Tri-Band Bundle @ $59.90/month GamePRO 1Gbps with Linksys WRT32X Gaming Router @ $52/month
12-Month PlansFibre Broadband 300Mbps @ $39/month Fibre Broadband 1Gbps @ $49/month

Types Of M1 Broadband Plans

M1 offers two types of home broadband plans: 24-month plans and 12-month plans.

For 24-month plans:

  • Fibre Broadband 500Mbps @ $29/month
  • Fibre Broadband 1Gbps @ $39/month
  • Fibre Broadband 1Gbps ASUS Lyra Trio Bundle @ $47/month
  • Fibre Broadband 1Gbps Linksys Velop Bundle @ $47/month
  • Fibre Broadband 1Gbps Linksys Velop Tri-Band Bundle @ $57/month
  • GamePRO 1Gbps with Linksys WRT32X Gaming Router @ $52/month

For 12-month plans:

  • Fibre Broadband 300Mbps @ $39/month
  • Fibre Broadband 1Gbps @ $49/month

Preparing Your House For Fibre Broadband

1. Fibre-readiness Check: Do you have a Fibre Termination Point (TP) installed?

  • Yes: If you already do, your home is now fibre-ready which means you can sign up for a M1 Fibre Broadband service anytime.
  • No: If you have missed the free TP installation provided by NetLink Trust, you can consider selected M1 plans that offer free TP installation. M1 can also help to arrange for your TP installation upon signing up.

2. What to expect on your Optical Network Terminal (ONT) appointment date?

  • The contractor from M1 will help to install the ONT and test if the Fibre Broadband connection has been successfully activated.

Fees and Charges For M1 Broadband Plans To Take Note Of

You will be charged a standard, one-time registration fee and signal activation fee:

  • Fibre registration @ $58.85
  • ONT Activation (Weekdays 9am-5pm) @ $58.85
  • ONT Activation (Weekdays after 5pm) @ $86.60
  • ONT Activation (Weekends/ Public Holidays) @ $112.35

If you request for termination before the service activation date, you will be charged the following fees:

  • Cancellation of ONT appointment @ $32.10
  • Cancellation / Modification of TP Appointment (High-Rise Residential) @ $160.50
  • Cancellation / Modification of TP Appointment (Landed Residential) @ $288.90

Installation fees, where applicable and as requested by customers:

  • Termination Point Installation (High-Rise Residential) @ $160.50
  • Termination Point Installation (Landed Residential) @ $288.90
  • Installation of internal cabling > 15m, measured from point of entry to 1st TP @ $2.14/ 5m
  • Onsite charge @ minimum of $68.48
  • Transport / Manpower Cost (Weekdays 9am-5pm) @ $32.10
  • Transport / Manpower Cost (Weekdays after 5pm) @ $48.15
  • Transport / Manpower Cost (Weekends/ Public Holidays) @ $64.20
  • ONT Collection (Weekdays 9am-5pm) @ $12.84
  • ONT Collection (Weekdays after 5pm) @ $19.26
  • ONT Collection (Weekends/ Public Holidays) @ $25.68

Contact M1

For personal services (24 hours)

  • Calling from Singapore: 1627
  • Calling from overseas: (65) 9680 1627

For business related enquiries (24 hours):

  • Calling from Singapore: 1622
  • Calling from Overseas: (65) 9680 1622
  • Technical Support (Business Broadband & Hosting Sevices): 6655 5577

For M1 Shop (9am-9pm daily):

  • Calling from Singapore: 1623
  • Calling from overseas: (65) 9680 1623

Visit M1's Customer Service Centre

1. IMM

  • 2 Jurong East Street 21, #01-20 IMM Building, Singapore 609601
  • 11am-8pm daily

2. Paragon

  • 290 Orchard Road, #B1-28/29 Paragon, Singapore 238859
  • 11am-8pm daily