Reviews (7)
3.9
Reviews (7)
3.9
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  • Updated on 21 Mar 2018
    Just like its motor insurance arm, Sompo traveljoy is one of the more competitive travel insurance out there. In terms of pricing and coverage for the various components, I believe its value for money. The buying process is simple and can be bought online from Sompo official website via credit card. Promotions are quite frequent and there is no need to enter a promo code as the discount is automatically offered and computed. I chose the deluxe plan for a one week trip to Vietnam in December last year as it provides more comprehensive coverage on watersports activities. I arrived back to Singapore and fell ill the next day with fever and visited a GP. The claims process was simple through just uploading a photo of the receipts and medical tests done online on Sompo website. Fast and efficient. I called a few days later to check on the status and the service personnel told me the claim was approved. Cheque received within 2 weeks, faster than the time Vietnam airlines took to replace my damaged luggage 😁 Overall value for money and recommended. I have purchased again for an upcoming trip. Of course, I hope that I wouldn't be needing to make any claims!
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  • Terrible claims process. I stupidly trusted the reviews of financial comparison websites that just focus on the coverage features and not the claims process. I forgot to check google reviews. Now I'm claiming for luggage damage and it's incredibly slow & still unresolved after 3 weeks. went to check google reviews, lo & behold, all complained about the horrible claims process.
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  • Updated on 26 Mar 2018
    Bought Sompo for my last trip to Japan. One thing that should improve is definitely the clarity of products. The information on the website wasn’t very clear to helping you to compare and decide which plan among their various plans are more suitable for your needs. However, it was a natural decision to get Sompo since it’s a Jap company, and there was emergency Japanese translation phone calls for a nominal fee. Thought that gave me a better sense of security in case of emergencies in Japan.
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  • Updated on 21 Mar 2018
    Sompo Traveljoy offers one of the more competitive pricing in the market and also covers terrorism-related claims unlike some of the other companies. This can be critical as my companions and I once got stuck due to an airport closure because of terrorism-related events, this cover would allow making alternative travel plans easily without worrying about additional costs. The travel delay benefit now covers unexpected delays too. Easily purchased online, fuss-free and quick!
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  • Updated on 20 Mar 2018
    It's one of my favourite insurer, not because we work together but they are fast and responsive. Claim is a bliss with them for my self & clients. For myself, i have claimed on flight delays. It is 10 hours delays. Most companies only allow claim very 6 hours while sompo's requirement is 1st period is 6 hours followed by every 4 hours. So this is one of their unique features.
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  • One good point to note about travel joy is that it does cover pre-existing conditions for medical evacuation and repatriation (Not for Vital plan). Cons of it is that for many adventurous sports, the coverage doesn't extend to them.
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  • Updated on 14 Mar 2018
    I usually go with this option via my insurance agent for longer haul flights/ longer trips (e.g., to the US, Europe). Have claimed once for damaged check-in luggage - claims process was fairly fuss-free.
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About Sompo TravelJoy
Products Available Single Trip Individuals Single Trip Family Annual Multi Trip
Notable PlansGo Japan!
Personal Accident Payment Coverage up to $500,000
Medical Expenses Incurred OverseasCoverage up to $1,000,000
Cancelled Trip Max $15,000

About Sompo TravelJoy

Originating from Japan, Sompo is a member of SOMPO HOLDINGS. Boasting as a risk solutions provider in Japan for over a century, SOMPO HOLDINGS now serves customers in more than 30 countries and regions.

Sompo has been providing insurance in Singapore since 1989.

Plans available from Sompo TravelJoy

Sopmo TravelJoy provides many different plans to cater to different needs.

Such plans include:

  • Single Trip Individual
  • Single Trip Family
  • Annual Multi Trip

Notably, Sompo TravelJoy offers Go Japan!. A plan specially catered for travellers to Japan. Services offered from Go Japan! Include Japan Cashless Services and Free Translation Services over the phone.

For full plan details, you can visit this page.

Good To Know

  • Insured persons must be Singapore residents unless otherwise agreed.
  • Individual plans for children under the age of 16 must be made in the name of their parent or guardian.
  • The maximum duration for Single Trip Plan is 182 days.
  • The maximum duration for Annual Multi-Trip Plan is 90 days for each trip, of which multiple trips are allowed.

For Plan FAQs you can visit this page.

Contact Info

Emergency Assist Number: 65 6532 2522

Contact Number: 65 6461 6555

Address: Sompo Insurance Singapore Pte. Ltd.

50 Raffles Place, #05-01/06 Singapore Land Tower, Singapore 048623

Co. Reg. No.: 198905490E | GST Reg. No.: M200903196