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FWD Travel
- Overview
- Reviews (164)
- Questions (2)
- More Details
USER RATINGS
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USER RATINGS
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Ease of Claim
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Does FWD Travel Insurance cover the COVID-19 coronavirus?
Yes FWD Travel Insurance can cover the COVID-19 Coronavirus if these conditions are met.
- Mainland China*: before 23 Jan 2020
- Globally for ‘Trip Cancellation’, ‘Trip Postponement’, ‘Trip Cut Short’ & ‘Trip Disruption’: before 31 Jan 2020
- Anywhere else: before 6 Mar 2020
* excluding Taiwan, Hong Kong & Macau
(COVID-19 related information as of 13 March 2020)
About FWD Travel Insurance
As the fifth-largest group medical insurer in Singapore, FWD offers a myriad of life and general insurance products for individuals and businesses. Some options for insurance policies include travel, cancer, personal accidents, endowment, term life, HDB fires, and direct term life plans.
FWD Insurance sits under FWD Group, and Pacific Century Group (PCG) at large. Collectively, FWD Group has served over a million consumers across eight markets - including Singapore, Hong Kong, Macau, Thailand, Japan, Indonesia, Vietnam and the Philippines.
4.4
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Purchased
FWD Travel Premium Plan
They rank top in ease of purchase. But I would be very careful when it comes to claims. If you are stranded overseas and the airlines have notified you of delays more than 48 hours prior to departure (or if you had not checked-in before you received the notification), FWD will simply reject the claim. I was stranded overseas for >12 hours, could not have possibly checked-in, and FWD rejected the claim because of the virtue that I "had not checked in". *Major airlines would usually only allow online check-ins 48 hours prior to departure, nothing more* Hence, FWD does not care whether or not it was even possible to fulfill their claim condition.0 comments0 - Updated 3d ago
Purchased
FWD Travel Premium Plan
I’d highly recommend FWD for their ease of ability to claim insurance and as well as their affordability. I had a hiccup on my trip (travel delay). Verification was done through Whatsapp - they were very responsive! I managed to get $100 back within a week or so. FWD is also on Shopback so you can earn an additional $3 cashback! Compared across traditional travel insurance providers, I found FWD was the cheapest as well.0 comments0 - Updated 4d ago
Purchased
FWD Travel First Plan
Application was easy and hotline officers were informative and patient to answer my queries prior to application. Eric in particular was very reassuring to address my query on my policy which was impacted by COVID-19 travel advisory. However owing to pandemic COVID-19 crisis in Mar, hotline did not respond at all even with requests for call backs and replies to emails. Online chat officers, especially Koki, were great to help out with advice during these "no-contact" times. Receptionists at office were friendly and very helpful to assist me with my claims. Very impressed with claims officer, Sarah, who offered the best service I ever come across to make claiming a breeze as this is my first time making an insurance claim. Refunds was fast received within the next day she helped to process the claims. Well done, team!0 comments0 - Updated 4w ago
Purchased
FWD Travel Premium Plan
[Purchase Process] Extremely easy to purchase the product, UI was great and the steps to buy the policy were extremely clear. Absolutely no problems with the payment, received the confirmation of purchase immediately. All in all a no-frills, no-hassle process. [Promo Code] The generic 15% promo code on their homepage is always welcome.0 comments0 - Updated 4w ago
Purchased
FWD Travel Premium Plan
We chose FWD foe the first time just because it's one of those that covers DIVING. Unfortunately, we were stuck in one of the islands in Maldives due to horrible weather. Our flights were rescheduled and paid new tickets in full, as we were unable to take a sea ferry neither seaplane as ALL were cancelled for the next three days that we were stuck. We provided all information, documentation, letters from the airlines including original and new tickets that were bought as well as ferry transfers ONLY TO BE DENIED OF ANY CLAIMS. Because FWD claimed sea transfers are "not covered". We used up too much money, leave vacations, and all the frustrations in the island but we were thinking its alright, we can have peace of mind, as the insurance normally covers delays in flights especially rescheduled and cancelled, due to this circumstances, just to be awfully surprised that we cant make any claims as somewhere in their terms- which we read fully- this situation is not covered. #neveragain0 comments0
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FWD Travel Insurance
It can be a little overwhelming choosing the right plan for yourself, particularly with the wealth of options in the market.
FWD offers several types of travel insurance options - and each covers the basics such as missing baggage or an unforeseen flight delays. You'll find plans for everyone, including:
- Individuals: For one pax
- Couples: For two pax (regardless of relations or gender)
- Families: For two adults (legal spouse) and their legal dependent child(ren). FWD defines a child as anyone 21 years or younger - or, for full-time students in a recognised institute of higher learning, up to 25 years old.
- Groups: For up to 20 pax
Here's an overview of what's covered under FWD Travel Insurance, and the corresponding add-on options to suit your needs.
- Overseas medical expenses incurred due to sickness or injury
- Cashless medical claims via the FWD Flyer mobile app
- Unlimited medical evacuation cover
- Automatic coverage for outdoor activities - from scuba diving and skiing to bungee jumping and skydiving
- Haze delay coverage
- Emergency family travel
- Loss of baggage and personal belongings, including laptop and jewellery
- Fraudulent use of credit cards
Optional Add-Ons
- Sports Equipment Protector: Up to $2,000 for damaged or stolen equipment, and $100 per day for rental replacements. This add-on covers golf clubs, diving gear, skis (board and poles), snowboards, wakeboards, bicucles and fishing tackle equipment.
- Pet Care: $50 for every 6 hours that your return home is delayed. Additional kennel costs are capped at $150.
- Home Contents Cover: Up to $6,000 coverage in case of theft or fire
- Car Rental Excess: In case of overseas accidents FWD Travel Insurance Plans
Plan Tiers
FWD Travel Insurance offers 3 different tiers of insurance coverage - Premium, Business and First. As with all travel insurance plans, your premium is pegged to your chosen plan, destination and length of stay.
Here's a look at some highlights per category.
What You'll Get | Plan Type: Premium | Plan Type: Business | Plan Type: First |
|---|---|---|---|
Overseas Medical Expenses (Per adult; under 70 years old only) | $200,000 | $500,000 | $1,000,000 |
Liability for Harm or Damage You Accidentally Cause | $500,000 | $750,000 | $1,000,000 |
Baggage Delay ($150 for every six hours of delay while overseas; $150 after six hours of delay in Singapore) | $150 | $600 | $900 |
Emergency Phone Charges | $200 | $300 | $400 |
Death or Permanent Disability Caused by Overseas Accident (per pax) | $40,0000 to $200,000 (capped at $500,000 for family plans) | $60,0000 to $300,000 (capped at $750,000 for family plans) | $80,0000 to $400,000 (capped at $1,000,000 for family plans) |
FWD Travel Insurance Highlights
What Countries Does FWD Travel Insurance Cover?
- ASEAN countries: Brunei, Cambodia, Indonesia, Malaysia, Myanmar, the Philippines, Singapore, Thailand and Vietnam
- Asia: ASEAN countries, and 16 other countries - including Japan, Australia, New Zealand, Hong Kong, Taiwan and South Korea
- Worldwide excluding USA: All of the world, excluding the USA and any of its territories
- Worldwide: All of the world
What's The Difference Between Single Trip and Annual Travel Insurance?
A Single Trip Plan covers you for up to 180 days overseas; conversely, an Annual Travel Plan offers year-round coverage.
Note, however, that each trip under the Annual Travel Plan cannot exceed 90 days at a time.
To be more cost-efficient, you might want to first consider estimating how many holidays you intend to take throughout the year - and the length of each trip.
Additional Things to Know About FWD Travel Insurance
- The FWD emergency hotline is +65 6322 2072.
- Claims can be made through the FWD Flyer app or WhatsApp (at +65 9128 8552), and must be made within 30 days of the incident.
- Medical expenses and damaged or lost baggage claims must be made through the FWD online claims form. Original documents must then be mailed to the official FWD address (see below).
- You must be at least 16 years old and a resident of Singapore, holding NRIC, FIN or S-Pass to be eligible to purchase FWD Insurance
FWD Insurance Contact Info
- Main Office: +65 6820 8888 (Mon to Fri, 9am to 10pm; Sat, 9am to 1pm; closed on public holidays)
- Email: [email protected]
- Address: FWD Singapore Pte Ltd, 6 Temasek Boulevard, #18-01 Suntec Tower Four, Singapore 038986