FWD Travel Reviews and Comparison - Seedly
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FWD Travel

  • Overview
  • Reviews (182)
  • Questions (0)
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Travel Insurance/FWD Travel
Travel Insurance/FWD Travel

FWD Travel

4.3
182 reviews

USER RATINGS

Ease of Claim

4.0

Claim Duration

4.2

Customer Support

3.9

Ease of Purchase

4.7

Plans (3)

Slide 1 of 3
  • FWD Travel Premium Plan

    $18
    PER ADULT (THAILAND, 1 WK)
    $200,000
    MEDICAL COVERAGE (OVERSEAS)
    $7,500
    TRIP CANCELLATION
    $3,000
    LOSS OR DAMAGE OF BAGGAGE
  • FWD Travel Business Plan

    $24.48
    PER ADULT (THAILAND, 1 WK)
    $500,000
    MEDICAL COVERAGE (OVERSEAS)
    $10,000
    TRIP CANCELLATION
    $5,000
    LOSS OR DAMAGE OF BAGGAGE
  • FWD Travel First Plan

    $31.68
    PER ADULT (THAILAND, 1 WK)
    S$1,000,000
    MEDICAL COVERAGE (OVERSEAS)
    $15,000
    TRIP CANCELLATION
    $7,500
    LOSS OR DAMAGE OF BAGGAGE

    FWD Travel Premium Plan

    $18
    PER ADULT (THAILAND, 1 WK)
    $200,000
    MEDICAL COVERAGE (OVERSEAS)
    $7,500
    TRIP CANCELLATION
    $3,000
    LOSS OR DAMAGE OF BAGGAGE

Details

FWD Travel Insurance Review 2020

Here's an overview of what's covered under FWD Travel Insurance, and the corresponding add-on options to suit your needs.

  • Overseas medical expenses incurred due to sickness or injury
  • Cashless medical claims via the FWD Flyer mobile app
  • Unlimited medical evacuation cover
  • Automatic coverage for outdoor activities - from scuba diving and skiing to bungee jumping and skydiving
  • Haze delay coverage
  • Emergency family travel
  • Loss of baggage and personal belongings, including laptop and jewellery
  • Fraudulent use of credit cards

Read More about FWD Travel
Reviews (182)

4.3

182 Reviews

  • 5
    113
  • 4
    45
  • 3
    6
  • 2
    4
  • 1
    14

Read Review About...

Most HelpfulMost RecentLow to HighHigh to Low
  • Updated 2w ago

    Purchased

    FWD Travel Premium Plan

    Claim process is simple, and not over complicated. Online app makes purchase of insurance easier as well.
    0 comments
    0
  • Updated 2w ago

    Purchased

    FWD Travel Premium Plan

    [fuss free purchase] they have online applications and the process is smooth and fuss free [online support] was considering between this and etiqa for a month overseas exchange, but fwd did not have the online chat previously. etiqa was able to answer our queries promptly [coverage] this varies according to your needs but the fwd provides coverage that the other do not and it suited my needs: fwd covers extreme sports/recreational and sports but etiqa did not cover for extreme sports, thus if you were planning to go e.g paragliding, skydiving you might want to get additional coverage instead fwd also covered for laptops loss (but not due to you leaving it unattended) fwd covers for trip cancellation (i felt this rules was a little more relaxed) [claims] fortunately, not required to submit any claims, so i have nothing to mention on the claiming process [pros] it is cheap and have sufficient coverage, i even got this for my other short trips previously too. look out for promotions they have it quite often [cons] customer support no online chat service
    0 comments
    0
  • Updated 3w ago

    Purchased

    FWD Travel Premium Plan

    [Purchase Process] It was easy and fuss-free to purchase their plans online. They frequently offer discount codes too. [Customer Service] However, I faced a lot of trouble trying to call through to their overseas emergency assistance hotline when I needed it on my trip. When I eventually connected after several attempts, the customer service staff I spoke to was not helpful and she was unable to advise us on policy benefits.
    0 comments
    0
  • Updated 3w ago

    Purchased

    FWD Travel Premium Plan

    [Customer Service] Easy to apply. Terms are clear. Did not need to claim any, fortunately. Would consider getting FWD insurance again once travel reopens
    0 comments
    0
  • Updated 4w ago

    Purchased

    FWD Travel Premium Plan

    Awesome Why I’m FWD customer in the first place? 1st - it’s cheap and constant effort to promote their product via campaign. Some say cheap may not be good I would share with you, probably my 10th time but travel insurance from them Claimed twice with ease. 1st claim had food poisoning on my flight to Taiwan and had to be admitted to hospital .. bills were ard 400 plus SGD. when I’m back to sg snap a pic of my receipt and days later I received my claims. (Aside to the fx difference, no choice. When fx in place, you need to bear the risk) 2nd claim, my month Long Europe trip refund, proceed to proof that sq cancel my flight and Agoda won’t refund. 2 days later, they paynow my claims. What else more you need?
    0 comments
    0
Questions (0)
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FWD Travel Insurance

It can be a little overwhelming choosing the right plan for yourself, particularly with the wealth of options in the market.

FWD travel insurance

FWD offers several types of travel insurance options - and each covers the basics such as missing baggage or an unforeseen flight delays. You'll find plans for everyone, including:

  • Individuals: For one pax
  • Couples: For two pax (regardless of relations or gender)
  • Families: For two adults (legal spouse) and their legal dependent child(ren). FWD defines a child as anyone 21 years or younger - or, for full-time students in a recognised institute of higher learning, up to 25 years old.
  • Groups: For up to 20 pax

Here's an overview of what's covered under FWD Travel Insurance, and the corresponding add-on options to suit your needs.

  • Overseas medical expenses incurred due to sickness or injury
  • Cashless medical claims via the FWD Flyer mobile app
  • Unlimited medical evacuation cover
  • Automatic coverage for outdoor activities - from scuba diving and skiing to bungee jumping and skydiving
  • Haze delay coverage
  • Emergency family travel
  • Loss of baggage and personal belongings, including laptop and jewellery
  • Fraudulent use of credit cards

Optional Add-Ons

  • Sports Equipment Protector: Up to $2,000 for damaged or stolen equipment, and $100 per day for rental replacements. This add-on covers golf clubs, diving gear, skis (board and poles), snowboards, wakeboards, bicucles and fishing tackle equipment.
  • Pet Care: $50 for every 6 hours that your return home is delayed. Additional kennel costs are capped at $150.
  • Home Contents Cover: Up to $6,000 coverage in case of theft or fire
  • Car Rental Excess: In case of overseas accidents FWD Travel Insurance Plans

Plan Tiers Offered by FWD Travel Insurance

FWD Travel Insurance offers 3 different tiers of insurance coverage - Premium, Business and First. As with all travel insurance plans, your premium is pegged to your chosen plan, destination and length of stay.

Here's a look at some highlights per category.

What You'll Get

Plan Type: Premium

Plan Type: Business

Plan Type: First

Overseas Medical Expenses (Per adult; under 70 years old only)

$200,000

$500,000

$1,000,000

Liability for Harm or Damage You Accidentally Cause

$500,000

$750,000

$1,000,000

Baggage Delay ($150 for every six hours of delay while overseas; $150 after six hours of delay in Singapore)

$150

$600

$900

Emergency Phone Charges

$200

$300

$400

Death or Permanent Disability Caused by Overseas Accident (per pax)

$40,0000 to $200,000 (capped at $500,000 for family plans)

$60,0000 to $300,000 (capped at $750,000 for family plans)

$80,0000 to $400,000 (capped at $1,000,000 for family plans)

FWD Travel Insurance Highlights

What Countries Does FWD Travel Insurance Cover?

  • ASEAN countries: Brunei, Cambodia, Indonesia, Malaysia, Myanmar, the Philippines, Singapore, Thailand and Vietnam
  • Asia: ASEAN countries, and 16 other countries - including Japan, Australia, New Zealand, Hong Kong, Taiwan and South Korea
  • Worldwide excluding USA: All of the world, excluding the USA and any of its territories
  • Worldwide: All of the world

What's The Difference Between Single Trip and Annual Travel Insurance?

A Single Trip Plan covers you for up to 180 days overseas; conversely, an Annual Travel Plan offers year-round coverage.

Note, however, that each trip under the Annual Travel Plan cannot exceed 90 days at a time.

To be more cost-efficient, you might want to first consider estimating how many holidays you intend to take throughout the year - and the length of each trip.

Additional Things to Know About FWD Travel Insurance

  • The FWD emergency hotline is +65 6322 2072.
  • Claims can be made through the FWD Flyer app or WhatsApp (at +65 9128 8552), and must be made within 30 days of the incident.
  • Medical expenses and damaged or lost baggage claims must be made through the FWD online claims form. Original documents must then be mailed to the official FWD address (see below).
  • You must be at least 16 years old and a resident of Singapore, holding NRIC, FIN or S-Pass to be eligible to purchase FWD Insurance

FWD Insurance Contact Info

  • Main Office: +65 6820 8888 (Mon to Fri, 9am to 10pm; Sat, 9am to 1pm; closed on public holidays)
  • Email: [email protected]
  • Address: FWD Singapore Pte Ltd, 6 Temasek Boulevard, #18-01 Suntec Tower Four, Singapore 038986

About FWD Travel Insurance

As the fifth-largest group medical insurer in Singapore, FWD offers a myriad of life and general insurance products for individuals and businesses. Some options for insurance policies include travel, cancer, personal accidents, endowment, term life, HDB fires, and direct term life plans.

FWD Insurance sits under FWD Group, and Pacific Century Group (PCG) at large. Collectively, FWD Group has served over a million consumers across eight markets - including Singapore, Hong Kong, Macau, Thailand, Japan, Indonesia, Vietnam and the Philippines.