FWD Travel Reviews and Comparison - Seedly
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FWD Travel

  • Overview
  • Reviews (187)
  • Questions (0)
  • More Details
Travel Insurance/FWD Travel
Travel Insurance/FWD Travel
4.3
187 reviews

Unclaimed

This product has not been claimed by the company yet.

USER RATINGS

Ease of Claim

4.1

Claim Duration

4.2

Customer Support

3.9

Ease of Purchase

4.7

Plans (3)

Slide 1 of 3
  • FWD Travel Premium Plan

    $18
    PER ADULT (THAILAND, 1 WK)
    $200,000
    MEDICAL COVERAGE (OVERSEAS)
    $7,500
    TRIP CANCELLATION
    $3,000
    LOSS OR DAMAGE OF BAGGAGE
  • FWD Travel Business Plan

    $24.48
    PER ADULT (THAILAND, 1 WK)
    $500,000
    MEDICAL COVERAGE (OVERSEAS)
    $10,000
    TRIP CANCELLATION
    $5,000
    LOSS OR DAMAGE OF BAGGAGE
  • FWD Travel First Plan

    $31.68
    PER ADULT (THAILAND, 1 WK)
    S$1,000,000
    MEDICAL COVERAGE (OVERSEAS)
    $15,000
    TRIP CANCELLATION
    $7,500
    LOSS OR DAMAGE OF BAGGAGE

    FWD Travel Premium Plan

    $18
    PER ADULT (THAILAND, 1 WK)
    $200,000
    MEDICAL COVERAGE (OVERSEAS)
    $7,500
    TRIP CANCELLATION
    $3,000
    LOSS OR DAMAGE OF BAGGAGE

Details

FWD Travel Insurance Review 2020

Here's an overview of what's covered under FWD Travel Insurance, and the corresponding add-on options to suit your needs.

  • Overseas medical expenses incurred due to sickness or injury
  • Cashless medical claims via the FWD Flyer mobile app
  • Unlimited medical evacuation cover
  • Automatic coverage for outdoor activities - from scuba diving and skiing to bungee jumping and skydiving
  • Haze delay coverage
  • Emergency family travel
  • Loss of baggage and personal belongings, including laptop and jewellery
  • Fraudulent use of credit cards

Read More about FWD Travel
Reviews (187)

4.3

187 Reviews

  • 5
    116
  • 4
    47
  • 3
    6
  • 2
    4
  • 1
    14

Read Review About...

Most HelpfulMost RecentLow to HighHigh to Low
  • Updated on 09 Aug 2020

    Purchased

    FWD Travel Premium Plan

    It was very easy to purchase since it was only a few clicks. The payment was also straight-forward without any issue. Lastly, it was fuss-free since the insurance was sent straight to my email and I can access it anytime.
    0 comments
    0
    Post
  • Updated on 09 Aug 2020

    Purchased

    FWD Travel Premium Plan

    The purchasing process was very straightforward and easy to understand. The price is also quite competitive, bought it for my trip to Phuket last December.
    0 comments
    0
    Post
  • Updated on 04 Aug 2020

    Purchased

    FWD Travel Premium Plan

    The sign up process for FWD was rather simple and intuitive. The product summary was easy to understand without too much technical jargon. Also, the pricing was pretty competitive as I compared the plan across multiple insurers. Aside from that, the claims process was relatively easy and straightforward, something that I was quite surprised by. All in all, I believe that my experience with FWD is a positive one overall.
    0 comments
    2
    Post
  • Updated on 25 Jul 2020

    Purchased

    FWD Travel Premium Plan

    I have purchased the travel insurance from FWD. The process is very intuitive and the platform is user friendly. Price wise, very affordable, only SGD 102 for 2 pax travelling to US (14 days). However, due to the COVID-19 pandemic, I have to cancel my travel plan. After gotten refund from my travel booking agent, there is a certain amount of irrecoverable prepaid expenses. Therefore, I wrote to FWD and submitted my travel claims. FWD was very helpful and prompt, they refunded all the irrecoverable prepaid expenses to me, meaning I have gotten a FULL refund for the air fare paid. FWD is very efficient, the claim executive Kenneth Yap who handled my case was really helpful, they refunded the amount to me within 2 days. I am feeling really grateful because I understand that the outlook for the aviation and travelling market has not been good, yet FWD has been very helpful in processing the travel claim for affected customers like me. I will definitely support FWD in the future. I hope that FWD and the rest of the travel industry will get through this hardship and continue to stay strong.
    0 comments
    0
    Post
  • Updated on 22 Jul 2020

    Purchased

    FWD Travel Premium Plan

    [Customer Service] CSO was very helpful and explained the TnC of the policy and the entitlement under the policy. [Purchase Process] Simple, just some clicks at the Web page and the policy is sent to email. [Claims Process] Decent and quick process time. Our claim was settled in less than 2 week.
    0 comments
    0
    Post
Questions (0)
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FWD Travel Insurance

It can be a little overwhelming choosing the right plan for yourself, particularly with the wealth of options in the market.

FWD travel insurance

FWD offers several types of travel insurance options - and each covers the basics such as missing baggage or an unforeseen flight delays. You'll find plans for everyone, including:

  • Individuals: For one pax
  • Couples: For two pax (regardless of relations or gender)
  • Families: For two adults (legal spouse) and their legal dependent child(ren). FWD defines a child as anyone 21 years or younger - or, for full-time students in a recognised institute of higher learning, up to 25 years old.
  • Groups: For up to 20 pax

Here's an overview of what's covered under FWD Travel Insurance, and the corresponding add-on options to suit your needs.

  • Overseas medical expenses incurred due to sickness or injury
  • Cashless medical claims via the FWD Flyer mobile app
  • Unlimited medical evacuation cover
  • Automatic coverage for outdoor activities - from scuba diving and skiing to bungee jumping and skydiving
  • Haze delay coverage
  • Emergency family travel
  • Loss of baggage and personal belongings, including laptop and jewellery
  • Fraudulent use of credit cards

Optional Add-Ons

  • Sports Equipment Protector: Up to $2,000 for damaged or stolen equipment, and $100 per day for rental replacements. This add-on covers golf clubs, diving gear, skis (board and poles), snowboards, wakeboards, bicucles and fishing tackle equipment.
  • Pet Care: $50 for every 6 hours that your return home is delayed. Additional kennel costs are capped at $150.
  • Home Contents Cover: Up to $6,000 coverage in case of theft or fire
  • Car Rental Excess: In case of overseas accidents FWD Travel Insurance Plans

Plan Tiers Offered by FWD Travel Insurance

FWD Travel Insurance offers 3 different tiers of insurance coverage - Premium, Business and First. As with all travel insurance plans, your premium is pegged to your chosen plan, destination and length of stay.

Here's a look at some highlights per category.

What You'll Get

Plan Type: Premium

Plan Type: Business

Plan Type: First

Overseas Medical Expenses (Per adult; under 70 years old only)

$200,000

$500,000

$1,000,000

Liability for Harm or Damage You Accidentally Cause

$500,000

$750,000

$1,000,000

Baggage Delay ($150 for every six hours of delay while overseas; $150 after six hours of delay in Singapore)

$150

$600

$900

Emergency Phone Charges

$200

$300

$400

Death or Permanent Disability Caused by Overseas Accident (per pax)

$40,0000 to $200,000 (capped at $500,000 for family plans)

$60,0000 to $300,000 (capped at $750,000 for family plans)

$80,0000 to $400,000 (capped at $1,000,000 for family plans)

FWD Travel Insurance Highlights

What Countries Does FWD Travel Insurance Cover?

  • ASEAN countries: Brunei, Cambodia, Indonesia, Malaysia, Myanmar, the Philippines, Singapore, Thailand and Vietnam
  • Asia: ASEAN countries, and 16 other countries - including Japan, Australia, New Zealand, Hong Kong, Taiwan and South Korea
  • Worldwide excluding USA: All of the world, excluding the USA and any of its territories
  • Worldwide: All of the world

What's The Difference Between Single Trip and Annual Travel Insurance?

A Single Trip Plan covers you for up to 180 days overseas; conversely, an Annual Travel Plan offers year-round coverage.

Note, however, that each trip under the Annual Travel Plan cannot exceed 90 days at a time.

To be more cost-efficient, you might want to first consider estimating how many holidays you intend to take throughout the year - and the length of each trip.

Additional Things to Know About FWD Travel Insurance

  • The FWD emergency hotline is +65 6322 2072.
  • Claims can be made through the FWD Flyer app or WhatsApp (at +65 9128 8552), and must be made within 30 days of the incident.
  • Medical expenses and damaged or lost baggage claims must be made through the FWD online claims form. Original documents must then be mailed to the official FWD address (see below).
  • You must be at least 16 years old and a resident of Singapore, holding NRIC, FIN or S-Pass to be eligible to purchase FWD Insurance

FWD Insurance Contact Info

  • Main Office: +65 6820 8888 (Mon to Fri, 9am to 10pm; Sat, 9am to 1pm; closed on public holidays)
  • Email: [email protected]
  • Address: FWD Singapore Pte Ltd, 6 Temasek Boulevard, #18-01 Suntec Tower Four, Singapore 038986

About FWD Travel Insurance

As the fifth-largest group medical insurer in Singapore, FWD offers a myriad of life and general insurance products for individuals and businesses. Some options for insurance policies include travel, cancer, personal accidents, endowment, term life, HDB fires, and direct term life plans.

FWD Insurance sits under FWD Group, and Pacific Century Group (PCG) at large. Collectively, FWD Group has served over a million consumers across eight markets - including Singapore, Hong Kong, Macau, Thailand, Japan, Indonesia, Vietnam and the Philippines.