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MSIG TravelEasy Travel Insurance
- Overview
- Reviews (131)
- Discussions (0)
- More Details
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Unclaimed
This product has not been claimed by the company yet.
USER RATINGS
Ease of Claim
Claim Duration
Customer Support
Ease of Purchase
Plans (3)
MSIG TravelEasy Standard
$32.00
PER ADULT (THAILAND, 1 WK)
$250,000
MEDICAL COVERAGE (OVERSEAS)
$5,000
TRIP CANCELLATION
$3,000
LOSS OR DAMAGE OF BAGGAGE
Details
MSIG Travel Insurance TravelEasy Review 2021
Here're some benefits offered under MSIG TravelEasy's travel insurance plan:
- Flight delays
- Emergency Medical Evacuation
- Change of traveler option
- Insolvency of a travel agency or operator
- Maternity-related overseas medical expenses
- Personal Liability
- Overbooked flight
4.4
131 Reviews
- 585
- 430
- 36
- 22
- 18
Read Review About...
- 16 Mar 2021
Purchased
MSIG TravelEasy Premier Plan
[Customer Service] Watch out; they remove bad reviews and only leave good reviews. I have the MSIG insurance plan and evidence that I bought it, yet they still remove it because I didn't write something nice.. Seedly live by people reviews and trust, yet you can't trust them because they remove bad reviews.. So it's better to review in another platform like Trustpilot as you can trust they don't remove bad reviews.. MSIG got Seedly to remove a bad review!! How about remove all the good review there also is "Misguided" Hi John, I am Brian from the Seedly Operations Team, thanks for leaving a review on Seedly and helping everyone make smarter financial decisions! It seems your review has been flagged as Misguided, as you have left a review on the wrong product. Unfortunately, we will have to remove your review for now.3
1 more comments
You have no chance to check where people have their policy. (Thailand/Singapore/Europa) Most people on here write a review from MSIG Asia/EURO; if you only accept reviews from your Singapore branch, you would be needed to remove many reviews from EURO/Thailand and so on!
Hi John, we’d like to apologise for the frustration caused with your review being deleted. We understand that we should have sought your validation and offered you time to update the review before deleting it.
Seedly is an open and independent reviews platform, and we do not delete any negative reviews. We adhere to strict Standard Operating Procedures (SOP) and only delete reviews when they breach our Community Guidelines (https://support.seedly.sg/hc/en-us/articles/900...).
Your original review was flagged by the community and removed as it was written for the wrong product. Any review written for irrelevant products, regardless of its rating, will be moderated when flagged. As confirmed by MSIG Singapore above, your feedback is for MSIG Thailand.
We do strongly believe in the power of reviews and seek to build trust within our community. Thus, we welcome all relevant reviews on our platform and seek to remain an unbiased, neutral and 3rd party platform.
Again, we would like to emphasise that we deleted your review only because it was written for the wrong product. This practice helps to maintain the quality of reviews on our platform.
We apologise for the inconvenience caused and seek your understanding. Following this, we will review our SOP to ensure that we remain a great resource for all Seedly users.What are your thoughts?Reply
- My handbag was snatched in Florence Italy and I thought the aftermath of it was certainly devastating. However, the claim process and duration plus the helpful (efficient) customer support of MSIG travel insurance make it LESS painful for me! By the way, it was easy to buy online too! Thanks.
1
Hi Jenny, thank you for taking time to leave a review and we are glad to have been a help to you. Your kind words would definitely put a smile on our teams who have been working tirelessly during this pandemic. If you require assistance, please feel free to reach out to us at [email protected]. Stay safe and healthy! We can all get through this together.
What are your thoughts?Reply
- 01 Jun 2020
Purchased
MSIG TravelEasy Elite Plan
I read a Seedly article last year that said MSIG's travel insurance has the best overall value and I have only used MSIG ever since. (Article: "Cheat Sheet: Best Travel Insurance Guide In Singapore 2019") :-P1
Yes, that is absolutely true, Eunice! 😊 If you have other feedback, please feel free to reach out to us at [email protected]. We'll be happy to help.
What are your thoughts?Reply
- [Claims Process] Our Europe trip was cancelled due to Covid-19 and the travel agent refused to refund our deposit, they said there would be a cancellation fee (which is equal to the amount we paid for the deposit). Thankfully we had our insurance policy with MSIG and managed to claim the cancellation fee. We submitted our claim earlier (without the cancellation letter), and they helped to assess the claim. Once confirmed that the amount was claimable (took only a few days), we sent them the cancellation letter and the very next day, they replied saying that the claim was processed and would be paid out within the next 2 weeks. Super efficient! [Customer Service] Claims Executive was very very helpful, very clear and detailed in communicating the steps we have to take in order to process the claim. Very efficient as well, replies are typically made within 1 business day.
1
Dear Xin, thank you for taking time to leave your review. We are sorry that your Europe trip had to be cancelled due to Covid-19 and hope that the situation improves so you can start travelling again soon. Meanwhile, thank you for the positive comments, we truly appreciate it and will definitely forward this to our Claims teams who are working extra hard during these unprecedented times to handle the increased claims and enquiries as quickly as possible. You may also email us the name of the Claims Executive to [email protected] so we can thank him/her properly and make his/her day. 😊 We are all in this together! Stay safe and healthy always from all of us at MSIG.
What are your thoughts?Reply
- When I travel and need travel insurance I'll buy from MSIQ. It's always been my first choice. Application is easy and the rates are competitive. Edit. Hope when the covid situation eases, all companies can ride out this difficult periods and offers the best to consumers.
1
Hi Dexter, thank you for your support and we are glad that we have always been your first choice. If you have any other feedback, please feel free to reach out to us at [email protected]. We will be happy to assist. Meanwhile, please take care of yourself and stay healthy! We will all get through this together. #SGUnited.
What are your thoughts?Reply
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What Are Some Benefits of MSIG TravelEasy Travel Insurance?
- Maternity-related overseas medical expenses: For pregnancy-related ailments, whether nausea and giddiness or otherwise
- Change of traveller option: Should an insured person - whether a family member or travel partner - suffer serious injury or death 30 days prior to the trip, you'll be covered for your travel replacement companion.
- Insolvency of travel agency or operator: If your travel operator/agency is declared insolvent, you'll be compensated - so long as it's registered with the Singapore Tourism Board. (That includes NATAS-registered travel agencies.)
- Emergency medical evacuation: You'll get medical coverage for up to $1,000,000 on the Standard Plan
- Flight delays: If you're caught in a a flight delay, you'll be compensated the excess administrative and travel fees incurred for alternative transport.
The full benefits are fleshed out below (see: Plan Tiers, Promo Codes and Prices).
What Countries Are Covered Under MSIG TravelEasy Travel Insurance?
Countries covered under its travel insurance plan are split into three areas, as follows:
- Area A (ASEAN countries): Brunei, Cambodia, Thailand, Laos, Malaysia, Myanmar, the Philippines, Thailand and Vietnam
- Area B (Countries in Asia): Countries in Area A - and Australia, New Zealand, Japan, Taiwan, Hong Kong, Macau, India, Korea, Sri Lanka, China (excluding Mongolia and Tibet)
- Area C (Rest of world): Worldwide, including countries in Areas A and B
Plan Tiers Offered by MSIG TravelEasy
The cost depends on the destination and duration of travel. The complete list of prices can be found on the official MSIG TravelEasy page, but here's a quick overview of premiums for Single Trips and Annual Plans.
Standard | Elite | Premier |
|---|---|---|
Single Trip (first 3 days): $32 to $80 | Single Trip (first 3 days): $44 to $104 | Single Trip (first 3 days): $62 to $145 |
MSIG Premiums (Area A)
Standard | Elite | Premier |
|---|---|---|
Single Trip (first 3 days): $38 to $95 | Single Trip (first 3 days): $52 to $132 | Single Trip (first 3 days): $80 to $188 |
MSIG Premiums (Area B)
Standard | Elite | Premier |
|---|---|---|
Single Trip (first 3 days): $55 to $140 | Single Trip (first 3 days): $72 to $170 | Single Trip (first 3 days): $100 to $230 |
MSIG Premiums (Worldwide, including Areas A and B)
If you're traveling in a group of two or more people (i.e. not solo), you'll appreciate that a group discount automatically applies.
You'll get 10% off for two to 10 insured persons, and 15% off for 11 to 20 insured persons.
Beyond travel insurance prices, here's an overview of some corresponding coverage types per plan:
What You'll Get | Standard Plan | Elite Plan | Premier Plan |
|---|---|---|---|
Accidental death and permanent total disability | Individual cover: $50,000 (child) to $150,000 (adult below 70 years old) | Individual cover: $75,000 (child) to $200,000 (adult below 70 years old) | Individual cover: $10,000 (child) to $500,000 (adult below 70 years old) |
Child education grant (upon accidental death of an insured parent) | Not covered | $5,000 per child; up to $20,000 | $8,000 per child; up to $32,000 |
Overseas medical expenses | Individual cover: $150,000 (child) to $250,000 (adult below 70 years old) | Individual cover: $200,000 (child) to $500,000 (adult below 70 years old) | Individual cover: $300,000 (child) to $1,000,000 (adult below 70 years old) |
Insolvency of licensed travel operator | Individual cover: $2,000 | Individual cover: $4,000 | Individual cover: $6,000 |
Unused entertainment tickets (e.g. theme parks, performances, concerts) oweing to death, injury or illness | Not covered | Individual cover: $300 | Individual cover: $500 |
MSIG TravelEasy Travel Insurance Coverage
Additional Things to Know About MSIG TravelEasy Travel Insurance
- The coverage limit for terrorism acts is collectively capped at $5,000,000 per event for all insured persons.
- MSIG TravelEasy Travel Insurance does not cover claims relating to the Hong Kong protests.
- Foreigners residing in Singapore may apply, so long as they hold an employment pass or work permit - and are being insured for a round trip (i.e. departing from and returning to Singapore) within the stated period.
- Persons aged 70 and up are only eligible for Single Trip Plans, and not Annual Plans.
- Travel insurance coverage extension can be requested for midway through your trip, at a minimum cost of $10.
Still unsure? Find out everything you need about travel insurance - including the claims process, who the best travel insurance providers in Singapore are, and the key differences between Single Trip and Annual Plans.
MSIG TravelEasy Travel Insurance Contact Info
- 24-hour emergency hotline: +65 6323 8288
- Customer service hotline: +65 6827 7602
- SMS enquiries: +675 9158 1660
- Address: MSIG Insurance, 4 Shenton Way, #02-01 SGX Centre 2
About MSIG Insurance
Foreign-based insurer MSIG Insurance was established in 2002, and sits under MSIG Holdings (Asia) Pte Ltd. At large, its parent company - Mitsui Sumitomo Insurance Company (MSI) - has net premiums totalling some US$13 billion, and assets worth almost US$59 million.
As a member of the MS&AD Group, MSIG Insurance is one of several well-established general insurers whose products in Singapore span personal and commercial insurance plans.
Contact us at [email protected] should you require any assistance or spot any inaccuracies.
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