MSIG TravelEasy Travel Insurance

Plans (3)

• JH

  John Hansen

  Level 2. Freshie

  Updated on 16 Mar 2021

  Purchased

  MSIG TravelEasy Premier Plan

  [Customer Service] Watch out; they remove bad reviews and only leave good reviews. I have the MSIG insurance plan and evidence that I bought it, yet they still remove it because I didn't write something nice.. Seedly live by people reviews and trust, yet you can't trust them because they remove bad reviews.. So it's better to review in another platform like Trustpilot as you can trust they don't remove bad reviews.. MSIG got Seedly to remove a bad review!! How about remove all the good review there also is "Misguided" Hi John, I am Brian from the Seedly Operations Team, thanks for leaving a review on Seedly and helping everyone make smarter financial decisions! It seems your review has been flagged as Misguided, as you have left a review on the wrong product. Unfortunately, we will have to remove your review for now.

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  JH

  John Hansen

  16 Mar 2021

  You have no chance to check where people have their policy. (Thailand/Singapore/Europa) Most people on here write a review from MSIG Asia/EURO; if you only accept reviews from your Singapore branch, you would be needed to remove many reviews from EURO/Thailand and so on!

  

  Brian Chong

  18 Mar 2021

  Hi John, we’d like to apologise for the frustration caused with your review being deleted. We understand that we should have sought your validation and offered you time to update the review before deleting it. Seedly is an open and independent reviews platform, and we do not delete any negative reviews. We adhere to strict Standard Operating Procedures (SOP) and only delete reviews when they breach our Community Guidelines (https://support.seedly.sg/hc/en-us/articles/900000136526-Reviews). Your original review was flagged by the community and removed as it was written for the wrong product. Any review written for irrelevant products, regardless of its rating, will be moderated when flagged. As confirmed by MSIG Singapore above, your feedback is for MSIG Thailand. We do strongly believe in the power of reviews and seek to build trust within our community. Thus, we welcome all relevant reviews on our platform and seek to remain an unbiased, neutral and 3rd party platform. Again, we would like to emphasise that we deleted your review only because it was written for the wrong product. This practice helps to maintain the quality of reviews on our platform. We apologise for the inconvenience caused and seek your understanding. Following this, we will review our SOP to ensure that we remain a great resource for all Seedly users.

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• J

  jenny

  Level 3. Freshie

  Updated on 08 Jul 2020

  Purchased

  MSIG TravelEasy Standard

  My handbag was snatched in Florence Italy and I thought the aftermath of it was certainly devastating. However, the claim process and duration plus the helpful (efficient) customer support of MSIG travel insurance make it LESS painful for me! By the way, it was easy to buy online too! Thanks.

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  MSIG Singapore

  09 Jul 2020

  Hi Jenny, thank you for taking time to leave a review and we are glad to have been a help to you. Your kind words would definitely put a smile on our teams who have been working tirelessly during this pandemic. If you require assistance, please feel free to reach out to us at [email protected] Stay safe and healthy! We can all get through this together.

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• 

  Eunice Tan

  Level 3. Freshie

  Updated on 01 Jun 2020

  Purchased

  MSIG TravelEasy Elite Plan

  I read a Seedly article last year that said MSIG's travel insurance has the best overall value and I have only used MSIG ever since. (Article: "Cheat Sheet: Best Travel Insurance Guide In Singapore 2019") :-P

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  MSIG Singapore

  04 Mar 2020

  Yes, that is absolutely true, Eunice! 😊 If you have other feedback, please feel free to reach out to us at [email protected] We'll be happy to help.

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• X

  Xin

  Level 2. Freshie

  Updated on 13 May 2020

  Purchased

  MSIG TravelEasy Elite Plan

  [Claims Process] Our Europe trip was cancelled due to Covid-19 and the travel agent refused to refund our deposit, they said there would be a cancellation fee (which is equal to the amount we paid for the deposit). Thankfully we had our insurance policy with MSIG and managed to claim the cancellation fee. We submitted our claim earlier (without the cancellation letter), and they helped to assess the claim. Once confirmed that the amount was claimable (took only a few days), we sent them the cancellation letter and the very next day, they replied saying that the claim was processed and would be paid out within the next 2 weeks. Super efficient! [Customer Service] Claims Executive was very very helpful, very clear and detailed in communicating the steps we have to take in order to process the claim. Very efficient as well, replies are typically made within 1 business day.

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  MSIG Singapore

  13 May 2020

  Dear Xin, thank you for taking time to leave your review. We are sorry that your Europe trip had to be cancelled due to Covid-19 and hope that the situation improves so you can start travelling again soon. Meanwhile, thank you for the positive comments, we truly appreciate it and will definitely forward this to our Claims teams who are working extra hard during these unprecedented times to handle the increased claims and enquiries as quickly as possible. You may also email us the name of the Claims Executive to [email protected] so we can thank him/her properly and make his/her day. 😊 We are all in this together! Stay safe and healthy always from all of us at MSIG.

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• 

  Dexter Ng

  Level 3. Freshie

  Updated on 02 May 2020

  When I travel and need travel insurance I'll buy from MSIQ. It's always been my first choice. Application is easy and the rates are competitive. Edit. Hope when the covid situation eases, all companies can ride out this difficult periods and offers the best to consumers.

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  MSIG Singapore

  03 May 2020

  Hi Dexter, thank you for your support and we are glad that we have always been your first choice. If you have any other feedback, please feel free to reach out to us at [email protected] We will be happy to assist. Meanwhile, please take care of yourself and stay healthy! We will all get through this together. #SGUnited.

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