NTUC Income Travel Insurance Reviews and Comparison - Seedly
Reviews (89)
4.2
Reviews (89)
4.2
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  • Updated on 08 Jul 2019
    NTUC Income Travel Insurance has been always one of my top choices for my trips. The purchasing process was straightforward and convenient on their webpage. They also have an app - Orange travel which allows you to click & purchase. I was hospitalised with food poisoning when I was in Korea several years ago. I was reading through their policy (again) on the necessary documents they required for claiming while I was resting in the hospital. It was easy to understand with little medical jargon. Especially they will bold certain words to have your attention. When I returned back to Sg, the customer service (hotline and counter) were very helpful in assisting. The CSO (hotline) guided me where to download the forms for submission. The CSO (counter) went through the documents and ensured they are in place for review. They also provided me with a duplicated copy for my reference. The down thing is the whole process took approximately 3 months for my claim. It could be due to a higher claim as I was hospitalised and partial of the documents were in korean.
    2 comments
    7
    Felicia Heng
    Felicia Heng

    08 Jul 2019

    Hubby and myself buy NTUC Income travel insurance whenever we travel overseas because we find them reliable and their premiums are competitive with other travel insurance companies.
    Bee Choo Tan
    Bee Choo Tan

    08 Jul 2019

    I am a regular customer of NTUC travel insurance. It is reliable and hassel free.
  • Posted on 02 Jul 2019
    NTUC Income’s travel insurance usually provides very competitive quotes, if not the lowest. Application online is straightforward and doesn’t take a long time. Haven’t claimed anything yet so couldn’t comment on claim process. Overall, worth considering for a piece of mind.
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  • Posted on 02 Jul 2019
    I have recently purchased a travel insurance with NTUC income and had a very bad claims experience. Reason why I buy: I just went for a trip to New Zealand and rented a car there. Out of all the travel insurance in Singapore, Income covers the most coverage for a decent premium up to SGD 2.5k for the most expensive plan. Claim process: I had a minor car accident in NZ and claimed Income. When the incident happened, we re-read the clause and realised we need to incur emergency phone charges if we were to seek help from Income. Their emergency phone charges only covers medical condition. (pherhaps one of the strictest clause in any policy that I know of) It was one of the longest and worst claim process I ever had with travel insurane companies in Singapore. I had to wait for 14 days for it to be processed, with numerous calls to the CSO after being said that it will take 14 working days (for one operator) and 30 days due to peak season (by another operator after a follow up call). The claims department only allow me to claim the cost of the repair multiplied by OANDA rate (a fx website). It was despite the fact that I provided them with my credit card statement. Upon questioning the claims department, they said that they only allow customers to claim via OANDA rate and not baded on the credit card bill. It was not even stated anywhere in their policy. The claims officer was also irresponsible and rude. Every email I sent will take 1 to 2 working days for them to process before reaching the claims department. I requested to speak to a higher up with regards to the claims but was turned down. I have reached out to their quality assurance department but there was no response. Resolution: I had to turn to MAS and FIDREC for help before NTUC income entertained my concern (within 10 minutes of forwarding the email). In the end, the acknowledge that the clause was unclear and allow me to claim the full amount. I will not recommend anyone to buy Income due to the long claim process and unprofessional staffs.
    0 comments
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  • Posted on 01 Jul 2019
    Affordable and very easy to apply for it’s basic travel insurance. Always my first choice when vacationing. Great for first timers traveling overseas for hols.
    0 comments
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  • Updated on 13 Mar 2018
    Always bought income due to its lower premiums. Yet to claim due to mostly safe destination. All in all the good is basic protection for low premium.
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  • Posted on 14 Jul 2019
    I purchase NTUC income travel insurance for a trip to Beijing last year. My china eastern flight was delayed for takeoff due to heavy snow. Luckily, the airline arranged hotel accommodation for us. With the documents issued by the airline confirming the flight delay, cause and the amount of time it lasted. I got a compensation of about $150 from NTUC income. The process is hassle free and easy via online platform of NTUC income
    0 comments
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  • Posted on 08 Jul 2019
    I away get travel insurance from Income because it is easy to apply online and the claim process is also super simple just fill up the online claim form, print & drop it in the self deposit box at any Income office. I usually received payment with 3 weeks
    0 comments
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  • Posted on 07 Jul 2019
    I always purchase NTUC Income travel insurance. Purchase process is hassle free. And the best part is, the price is competitive and even the most basic classic plans cover loss or damage to personal belongings! This is something that some basic travel insurance plans do not cover (read the fine print!!). I have claimed twice for loss and damage of my mobile phone and received payouts. Claim processes were easy, and NTUC Income means it when they say there is coverage for loss or damage of personal belongings! Will continue to buy from NTUC Income for a holiday that is worry-free!
    0 comments
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About NTUC Income Travel Insurance
Product NameNTUC Income Travel Insurance (Classic, Deluxe, Preferred)

About NTUC Income Travel Classic

According to NTUC Income's website, these are the few special feature about NTUC Income Travel Classic insurance.

  • NTUC Income Travel Insurance has a 24/7 medical emergency hotline for any accident or medical emergency anywhere in the world.
  • They extend the traveller's policy automatically for the first 14 days at no extra charge should one get delayed abroad.
  • Lastly, one can apply for a policy online, through their mobile application or their hotline, for the convenience of consumers.

Cost of NTUC Income Travel Classic

Here are some of the costs that consumers might wish to take note of. The cost depends on the destination and duration of travel.

Here are the premium cost of a classic travel insurance plan from NTUC Income :

  • 1 week ASEAN: S$24.70
  • 1 week Asia: S$30.55
  • 1 week Global: S$48.10

What NTUC Income Travel Insurance covers

  • Medical: S$250,000
  • Evacuation cost: S$500,000
  • Personal Accident and Death S$50,000
  • Trip cancellation: S$5,000
  • Loss or damage baggage: S$3,000