MSIG TravelEasy Travel Insurance
- Key Features
- Reviews (152)
- Discussions (0)
- More Details
Advertisement
This product has not been claimed by the company yet.
Summary
MSIG Travel Insurance TravelEasy
MSIG TravelEasy offers three tiers of plans — Standard, Elite and Premier, with the Premier plan offering the highest coverage.
There are sub-limits for different age groups in terms of COVID-19 medical expenses overseas, with up to S$200,000 coverage if you purchase the Premier plan.
Travel cancellation and postponement are bound to happen if you or a family member is unexpectedly down with COVID-19. Thankfully, MSIG TravelEasy offers up to S$3,000 travel inconvenience coverage as a form of reimbursement.
Regardless of the plan type you purchase, you have access to medical and travel assistance services that you may urgently require. Prices start from S$42 as well, ensuring that you receive decent coverage without having to break the bank.
SingSaver's Exclusive MSIG TravelEasy Insurance Promotion:
Enjoy 40% off when you apply for Single Trips and 20% off for Annual Plan plus get up to $38 Grab Vouchers when you purchase now! Valid till 30 Sep 2023. T&Cs apply
Enjoy up to 3x chances to enter our Weekly Lucky Draw, where 1 lucky winner will stand to have their flight ticket reimbursed and 12 lucky winners will receive a Samsonite Volant Spinner 68/25 EXP worth S$480. T&Cs apply.
Product Page Transparency
- Pays to access to additional features
Popular Products
4.7
183 Reviews
4.5
534 Reviews
4.3
204 Reviews
4.9
18 Reviews
Summary
MSIG Travel Insurance TravelEasy
MSIG TravelEasy offers three tiers of plans — Standard, Elite and Premier, with the Premier plan offering the highest coverage.
There are sub-limits for different age groups in terms of COVID-19 medical expenses overseas, with up to S$200,000 coverage if you purchase the Premier plan.
Travel cancellation and postponement are bound to happen if you or a family member is unexpectedly down with COVID-19. Thankfully, MSIG TravelEasy offers up to S$3,000 travel inconvenience coverage as a form of reimbursement.
Regardless of the plan type you purchase, you have access to medical and travel assistance services that you may urgently require. Prices start from S$42 as well, ensuring that you receive decent coverage without having to break the bank.
SingSaver's Exclusive MSIG TravelEasy Insurance Promotion:
Enjoy 40% off when you apply for Single Trips and 20% off for Annual Plan plus get up to $38 Grab Vouchers when you purchase now! Valid till 30 Sep 2023. T&Cs apply
Enjoy up to 3x chances to enter our Weekly Lucky Draw, where 1 lucky winner will stand to have their flight ticket reimbursed and 12 lucky winners will receive a Samsonite Volant Spinner 68/25 EXP worth S$480. T&Cs apply.
Product Page Transparency
- Pays to access to additional features
Plans (3)
📣 SIGN-UP BONUS
Enjoy up to 40% off, up to S$38 Grab Vouchers, and up to 3x chances in our weekly lucky draw where 1 lucky winner will stand to have their flight ticket reimbursed and 12 lucky winners will receive a Samsonite Volant Spinner 68/25 EXP worth $480
Valid till 31 Oct 2023. T&Cs apply.
4.3
152 Reviews
Service Rating
Claim Duration
Customer Support
Ease of Purchase
Ease of Claim
Most Helpful
Posted 2d ago
Purchased
MSIG TravelEasy Standard
One of the worst insurance policies you can have. They were a partner with Klook, making it very easy to purchase travel insurance policies. Confirmation email was sent out immediately. However, that is all that is good about MSIG travel insurance. [Claims Process] I have 3 ongoing claims from June 2023. it took me a month just to get a response from the policyholder. I had to call in just to get an answer if my cases were under review. how ridiculous is it that it's been 3 months and I have only recently gotten an answer. [Hidden terms] Worst thing is that the claims for all 3 of my claims were rejected. I faced delayed flights, resulting in personal cost as I had to book additional flights and accommodations. but the policies of MSIG do not cover flight delays. how ridiculous is that to have an insurance policy that doesn't cover something so basic as that... who knows what other hidden terms they have to avoid giving people their claims. Purchasing insurance is supposed to give you peace of mind while you are overseas, not giving a headache just to make claims after being back in Singapore. My friends that were with me used Fairprice Income and had their claims paid in full within 2 weeks of being back in Singapore. If anyone reads this, do not purchase MSIG Travel Insurance (or any other insurance policies, who knows what other hidden terms there are)1
What are your thoughts?Reply
Save
Posted 01 Sep 2023
Purchased
MSIG TravelEasy Standard
MSIG TravelEasy offers three tiers of plans — Standard, Elite and Premier, with the Premier plan offering the highest coverage.1
What are your thoughts?Hi Zennie,
Yes, that is correct.
For travellers looking to cover their pre-existing medical conditions*, we also have our TravelEasy Pre-Ex plans.
*Subject to policy terms and conditions.
Reply
Save
Posted 11 Aug 2023
Purchased
MSIG TravelEasy Standard
[Claims Process] I WOULD NOT RECOMMEND PURCHASING FROM MSIG. One of my colleague fell ill on the day we are traveling back from Bali to SG on 14 March 2023. As it was only few hours before our flight, we were unable to travel to the nearest clinic due to time constraints. We also did not want to risk missing our flight, given that it was only 3-4 hours before. And travelling to the clinics would take up another 1 hour of travelling time. My colleague was wheeled to the healthcare in Bali’s Airport, and received a Medical cert memo indicating that she is unwell, and require special service ( to be wheeled to the aircraft). This should be sufficient proof that she is indeed unwell from overseas. 1 day after we arrived in Singapore, her symptoms worsen and was brought to the hospital for further medical treatment. The MSIG officer acknowledged and requested her for further documents on 20th April 2023. And up till 2nd August 2023 ( which we had to constantly push for follow ups) , the same officer informed that the claims was rejected. Despite explaining our situation that the timing clashes with our flight. What’s worse, they took 6 long months just to inform that the claims was rejected. If in this case whereby MSIG cannot consider our appeal, what is the point of us purchasing the Insurance from them. Extremely ridiculous and will never buy from them again.1
What are your thoughts?Hi Nur Nafilah,
Thank you for taking the time to leave us a review, and we are sorry to learn of the experience.
We would like to look into this further and would appreciate if you could get the policyholder or insured person to email us with the full name, mobile number and claim reference to [email protected].
Thank you.
Reply
Save
Posted 28 Jul 2023
Purchased
MSIG TravelEasy Premier Plan
[Claims Process] The process is SUPER LONG (take months) as they outsourced the claim to claim assessment agent. 1) it is just a medical claim with all receipts and Doc letter submitted took about two months. 2) For my travel disruption cancellation by airline,it took 2 and a half months. unfortunately, I didn't get my claim, I already submitted the cancellation email from airline and the airline didn't mention the reason for cancellation , it must be due to the operation problem. I called airline office ,The airline office replied they only notified the passenger with cancellation email, they don't provide reason. MSIG disapproved my claim no matter how I explained. lousy service that they FIND EVERY MEANS NOT TO APPROVE THE CLAIMS. [Customer Service] The agent that who assessed my claim is new , she all the times just said the policy stated this and that without considering the real situation and context. I talked to her, she just said sorry I can't help,. that's all. I asked to talk to higher level, she said only by email. I WAS NO WHERE TO GO LITERALLY AND I JUST GIVE UP NOT TO CLAIM. MSIG Travel service quality has declined so much these two years that disappointed me so much! If you want a worry free travel, please don't go to them4
What are your thoughts?Hi Faith,
Thank you for leaving us a review, and we are sorry to learn of your experience.
We want to look into this further and would appreciate it if you could email us at [email protected] with your full name, mobile number and claim reference.
Thank you.
Reply
Save
View 3 repliesPosted 25 Jul 2023
Bought an annual Elite plan for Asia Pacific. As some reviewers already shared... Purchasing is a breeze and your credit card is charged instantly. But claims processing is unbearably slow.. was told to wait 6 to 8 weeks for processing due to high volume.. So, I still do not know if my medical claims will be reimbursed. Regretted getting MSIG Travel insurance. Vastly different from other travel insurance plans (even budget ones) which I've experienced in terms of claims processing & settlement.1
What are your thoughts?Hi Vanessa,
Thank you for reaching out to us, and we are sorry to learn of your experience.
We acknowledge that our claims processing is taking longer than usual, but please be assured that the team is working hard to ensure all claims are assessed and handled fairly.
Please email us your full name, mobile number and claim reference to [email protected] so we can escalate and look into this further.
Thank you.
Reply
Save
Posted 20 Jul 2023
Purchased
MSIG TravelEasy Standard
MSIG is the worse travel insurance! Avoid at all risk! Easy to purchase but they offer no coverage at all for your outpatient visit after you return from holiday! Their collaboration with Scootsurance has a lot of misleading clause and when you call MSiG for claim, their customer service will tell you not to buy scootsurance next time!2
What are your thoughts?Hi Huile,
Thank you for taking the time to leave a review here and we are sorry to learn of your experience.
We would like to understand more and would appreciate if you could email us with your full name and mobile number to [email protected].
Thank you.
Reply
Save
View 1 repliesPosted 09 May 2023
Purchased
MSIG TravelEasy Standard
Regretted. Similar experience as the rest of users with 1 star rating. They take your money within few steps, but took ages to attend any claims. My 4yo son were affected with influenza A, and doctor issued a "no travel" notice prior to our trip. I did called up MSIG before cancelling my trip, to make sure I have all the supporting documents they wanted for the claim. Went thru the hassle of submitting documents via their claim portal. Waited few days, someone from "claim department" follow through via email requesting for the same documents again. After sharing the documents, it is been 2 months and they have yet to reply. Puzzled me on why does it take such long process to return claims, when all supporting documents is in order. Meanwhile, buying their policy takes less than few minutes, and your credit card is charged instantly! 5 stars on ease of buying insurance. 0 stars on post sales service.1
What are your thoughts?Hi Chun Han,
Thank you for taking the time to leave us a review, and we are sorry to learn of your experience.
Please allow us to look into this, and we would appreciate it if you could email us at [email protected] with your full name, mobile number and the claim reference.
Thank you.
Reply
Save
Posted 02 Feb 2023
Purchased
MSIG TravelEasy Standard
I purchase travel insurance from this company and overall the claim was quite easy. After comparing several travel plan, this company offer the cheapest and benefit are just okay for me. Perhaps, different people will have different needs1
What are your thoughts?Hi Stella,
Thank you for taking the time to leave us a positive review here.
We are glad to have met your needs.
Thank you.
Reply
Save
Posted 30 Jan 2023
Purchased
MSIG TravelEasy Elite Plan
This is the worst travel insurance company I’ve come across. Please avoid this company. If I know this review platform earlier, I would have made this review long ago as I was so frustrated but didn’t know where to air my anger. I made a claim in March 2020 after I was forced to shorten my Norway trip because the country announced lockdown due to Covid. They took one whole year to pay me a miserable amount after requesting documents after documents, and in the end told me many items of my claim are not covered. In the first place why they requested for documents after documents if these items are not covered. They wasted so much of my time and effort. They were obviously trying not to honor the claim. They would ask for supporting documents and after providing, they would ask for more documents. They went on like that for months and after one whole year of chasing them, they finally paid me a miserable few hundred bucks for one unused accommodation, and gave me a list of items so called not covered. Until today I still felt angry whenever I told others about this experience.1
What are your thoughts?Hi Wai Peng,
Thank you for taking the time to leave a review here and we are sorry to learn of your experience.
We would like to look into this and would appreciate it if you could email us at [email protected] with your full name, mobile number and claim reference.
Thank you.
Reply
Save
Posted 31 Oct 2022
Purchased
MSIG TravelEasy Standard
I bought the premium package as we travelled to Europe with car rental. We had a flat tire and the insurance policy does not cover the service call and tow service as well. Q Rental Vehicle Excess of the Travel policy, we will pay only for the Excess if you are legally responsible for loss or damage to the rental vehicle. In this instance, it was unfortunate that you had a flat tire and had to incur cost for the service call and tow service. These costs are not deemed to be Excess as defined under the policy. Given the circumstances, there is no cover under the policy for the incurred service call and tow charges. We are therefore unable to consider your appeal. UQ Other than that, they took close to 2 months to reveal the outcome. it is way too long to claim. In case you want to have the car rental excess claim, pls go for other insurance company than MSIG.1
What are your thoughts?Hi Shu Teng,
Thank you for taking the time to leave a review, and we are sorry to learn about your experience.
We would like to look into this and would appreciate it if you could share/verify your details via email at [email protected].
Thank you.
Reply
Save
Discussions (0)
Recent Activity
No Posts Found.
Popular Products
4.7
183 Reviews
4.5
534 Reviews
4.3
204 Reviews
4.9
18 Reviews
Features & Benefits:
+ AREA A - Brunei, Cambodia, Indonesia, Laos, East and West Malaysia, Myanmar, Philippines, Thailand and Vietnam.
+ (Covid-19) Emergency Medical Expenses Evacuation and Repatriation Coverage of $75,000
+ (Covid-19) Trip Cancellation Coverage of $3,000
+ (Covid-19) Trip Disruption Coverage of $1,000
+ Emergency medical evacuation and repatriation coverage of $1,000,000
+ Replacement of Traveller pays for the charges incurred for change of traveller should the insured person suffer from serious injury, illness, death or that of their family member.
+ Delayed Baggage coverage for every 6 hours up to $600
+ Loss of baggage and personal belongings coverage of up to $3,000
+ Personal liability for overseas accidents resulting in bodily injuries or damage to property of third parties
+ Loss of travel documents coverage up till $2,000
- Excludes Any Pre-Existing Medical Condition
- COVID-19 Cover will not pay for claims directly or indirectly related to changes to travel advisory or restrictions, travel arrangement, COVID-19 prevention measures issued by any government or authority relating to epidemic or pandemic at your planned destination or Singapore.
- War (whether declared or not), civil war, act of foreign enemies, rebellion, military or usurped power are excluded.
- Racing (other than on foot) or any sports or games in a professional capacity or for remuneration are excluded.
The full benefits are fleshed out below (see: Plan Tiers, Promo Codes and Prices).
What Countries Are Covered Under MSIG TravelEasy Travel Insurance?
Countries covered under its travel insurance plan are split into three areas, as follows:
- Area A (ASEAN countries): Brunei, Cambodia, Thailand, Laos, Malaysia, Myanmar, the Philippines, Thailand and Vietnam
- Area B (Countries in Asia): Countries in Area A - and Australia, New Zealand, Japan, Taiwan, Hong Kong, Macau, India, Korea, Sri Lanka, China (excluding Mongolia and Tibet)
- Area C (Rest of world): Worldwide, including countries in Areas A and B
Plan Tiers Offered by MSIG TravelEasy
The cost depends on the destination and duration of travel. The complete list of prices can be found on the official MSIG TravelEasy page, but here's a quick overview of premiums for Single Trips and Annual Plans.
Standard | Elite | Premier |
|---|---|---|
Single Trip (first 3 days): $32 to $80 | Single Trip (first 3 days): $44 to $104 | Single Trip (first 3 days): $62 to $145 |
MSIG Premiums (Area A)
Standard | Elite | Premier |
|---|---|---|
Single Trip (first 3 days): $38 to $95 | Single Trip (first 3 days): $52 to $132 | Single Trip (first 3 days): $80 to $188 |
MSIG Premiums (Area B)
Standard | Elite | Premier |
|---|---|---|
Single Trip (first 3 days): $55 to $140 | Single Trip (first 3 days): $72 to $170 | Single Trip (first 3 days): $100 to $230 |
MSIG Premiums (Worldwide, including Areas A and B)
If you're traveling in a group of two or more people (i.e. not solo), you'll appreciate that a group discount automatically applies.
You'll get 10% off for two to 10 insured persons, and 15% off for 11 to 20 insured persons.
Beyond travel insurance prices, here's an overview of some corresponding coverage types per plan:
What You'll Get | Standard Plan | Elite Plan | Premier Plan |
|---|---|---|---|
Accidental death and permanent total disability | Individual cover: $50,000 (child) to $150,000 (adult below 70 years old) | Individual cover: $75,000 (child) to $200,000 (adult below 70 years old) | Individual cover: $10,000 (child) to $500,000 (adult below 70 years old) |
Child education grant (upon accidental death of an insured parent) | Not covered | $5,000 per child; up to $20,000 | $8,000 per child; up to $32,000 |
Overseas medical expenses | Individual cover: $150,000 (child) to $250,000 (adult below 70 years old) | Individual cover: $200,000 (child) to $500,000 (adult below 70 years old) | Individual cover: $300,000 (child) to $1,000,000 (adult below 70 years old) |
Insolvency of licensed travel operator | Individual cover: $2,000 | Individual cover: $4,000 | Individual cover: $6,000 |
Unused entertainment tickets (e.g. theme parks, performances, concerts) oweing to death, injury or illness | Not covered | Individual cover: $300 | Individual cover: $500 |
MSIG TravelEasy Travel Insurance Coverage
Additional Things to Know About MSIG TravelEasy Travel Insurance
- The coverage limit for terrorism acts is collectively capped at $5,000,000 per event for all insured persons.
- MSIG TravelEasy Travel Insurance does not cover claims relating to the Hong Kong protests.
- Foreigners residing in Singapore may apply, so long as they hold an employment pass or work permit - and are being insured for a round trip (i.e. departing from and returning to Singapore) within the stated period.
- Persons aged 70 and up are only eligible for Single Trip Plans, and not Annual Plans.
- Travel insurance coverage extension can be requested for midway through your trip, at a minimum cost of $10.
Still unsure? Find out everything you need about travel insurance - including the claims process, who the best travel insurance providers in Singapore are, and the key differences between Single Trip and Annual Plans.
MSIG TravelEasy Travel Insurance Contact Info
- 24-hour emergency hotline: +65 6323 8288
- Customer service hotline: +65 6827 7602
- SMS enquiries: +675 9158 1660
- Address: MSIG Insurance, 4 Shenton Way, #02-01 SGX Centre 2
About MSIG Insurance
Foreign-based insurer MSIG Insurance was established in 2002, and sits under MSIG Holdings (Asia) Pte Ltd. At large, its parent company - Mitsui Sumitomo Insurance Company (MSI) - has net premiums totalling some US$13 billion, and assets worth almost US$59 million.
As a member of the MS&AD Group, MSIG Insurance is one of several well-established general insurers whose products in Singapore span personal and commercial insurance plans.
Contact us at [email protected] should you require any assistance or spot any inaccuracies.
Advertisement
Update: 27 Sep 2023, 1050 hrs
Hi Timothy,
Thanks for dropping us the email.
Our teams are looking into it and will get back to you during business hours.
Hi Timothy,
Thanks for reaching out, and we are sorry to learn of your experience.
We would like to look into this and would appreciate it if you could email us at [email protected] with your full name, mobile number and claim references.
Thank you.