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MSIG TravelEasy
- Overview
- Reviews (76)
- Questions (1)
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Plans (3)
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About MSIG Insurance
Foreign-based insurer MSIG Insurance was established in 2002, and sits under MSIG Holdings (Asia) Pte Ltd. At large, its parent company - Mitsui Sumitomo Insurance Company (MSI) - has net premiums totalling some US$13 billion, and assets worth almost US$59 million.
As a member of the MS&AD Group, MSIG Insurance is one of several well-established general insurers whose products in Singapore span personal and commercial insurance plans.
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76 Reviews
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- Updated 2w ago
Purchased
MSIG TravelEasy Premier Plan
DON'T BUY FROM THIS INSURANCE COMPANY! Most horrible travel plan i ever got! assistant "Manager" WEE SAY BAIN from claims services is so horrible & unprofessional! submitted claim online, waited 2 weeks but no reply from msig, so called them & told will get the claims services team to contact me. waited another 7days no call from them. called them again and get connected to this WEE SAY BIAN so call the assistant "manager" and she said did sent email to me, i checked, but no! then she said will send another one to me, only then noticed she sent the last one to wrong email address, confronted her, but no apology from her & show attitude of "who cares"! 5th week claim successful and received email from her & saia she "pleased" to inform me that she's not able to pay the amount via PayNow! waited another week for cheque via post mail which need to bank in to my bank account! Total 1 month & 2 weeks plus just to claim a $500 for lost money for my son. WILL NEVER BUY FROM MSIG AGAIN1 comment0
M S I G1d ago
Hi Jacq, thank you for taking time to leave your review and we are sorry to learn of your experience. Please email us your full name and contact details (email address and mobile number) to [email protected] so we can look into this. Thank you. - Posted 4w ago
Purchased
MSIG TravelEasy Premier Plan
[Purchase Process] Very simple online process, occassionally comes with great discounts [Claims Process] Very simple, as long as documents are properly furnished no questions asked. Regrettably I bought travel insurance with MSIG thrice and thrice I had to make claims, but all three times were fuss-free and they didn't make things difficult. First time was flight cancellation (for 3 pax) + car rental excess charges (for 2 pax, driver and additional driver) + medical incurred immediately after the trip (touched down in Singapore with fever that required hospitalisation). Second time was pick-pocketing in Europe Third time flight delay > 18hrs. So you can say I have claimed most of the common types of claims and the process has been simple. Cheque was issued. Only thing is the process was a little long, and although claims for the same claim event was submitted on the same day for different persons, the approval was 2 weeks apart. [Customer Service] [Terms and Conditions] Was helpful when I asked about documents required to prove claim event. Actually every thing was nicely spelt out in T&Cs.1 comment0Jacq2w ago
Wait till you get serve by WEE SAY BIAN Guarantee you cry with no tears - Posted 4w ago
Purchased
MSIG TravelEasy Premier Plan
Was easy to purchase as it is sold by DBS. Claim was easy and fast within 2 weeks. However, the price is not as competitive now. Other companies offered better rates.0 comments0 - Updated 4w ago
Purchased
MSIG TravelEasy Standard
Was introduced to this company by my sister, and have been using it since until I switched over to Chubb a couple years back. As I can recall, the application process was fairly quick, fuss-free and easy, albeit being a little less professional-looking with their website. Didn't manage to go through any claims with them - so I can't give a fully accurate review of their service. Never had any issues with them though.0 comments0 - Posted on 09 Oct 2019Claimed 2 times from 2 different trips, and got payout for both times. Claim process is fairly straightforward. Fill up the online form, and upload scanned supporting documents. In most cases, you would have to mail out the original supporting documents to their office as well. Their claims officer will revert on your claim via email with some questions, and if everything goes well, you will get your payout via cheque/bank transfer.0 comments1
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MSIG TravelEasy
Insurance
Top Contributor (Dec)
What Are Some Benefits of MSIG TravelEasy Travel Insurance?
- Maternity-related overseas medical expenses: For pregnancy-related ailments, whether nausea and giddiness or otherwise
- Change of traveller option: Should an insured person - whether a family member or travel partner - suffer serious injury or death 30 days prior to the trip, you'll be covered for your travel replacement companion.
- Insolvency of travel agency or operator: If your travel operator/agency is declared insolvent, you'll be compensated - so long as it's registered with the Singapore Tourism Board. (That includes NATAS-registered travel agencies.)
- Emergency medical evacuation: You'll get medical coverage for up to $1,000,000 on the Standard Plan
- Flight delays: If you're caught in a a flight delay, you'll be compensated the excess administrative and travel fees incurred for alternative transport.
The full benefits are fleshed out below (see: Plan Tiers, Promo Codes and Prices).
What Countries Are Covered Under MSIG TravelEasy Travel Insurance?
Countries covered under its travel insurance plan are split into three areas, as follows:
- Area A (ASEAN countries): Brunei, Cambodia, Thailand, Laos, Malaysia, Myanmar, the Philippines, Thailand and Vietnam
- Area B (Countries in Asia): Countries in Area A - and Australia, New Zealand, Japan, Taiwan, Hong Kong, Macau, India, Korea, Sri Lanka, China (excluding Mongolia and Tibet)
- Area C (Rest of world): Worldwide, including countries in Areas A and B
Plan Tiers, Prices and Promo Codes
If you're travelling in a group of two or more people (i.e. not solo), you'll appreciate that a group discount automatically applies.
You'll get 10% off for two to 10 insured persons, and 15% off for 11 to 20 insured persons.
The cost depends on the destination and duration of travel. The complete list of prices can be found on the official MSIG TravelEasy page, but here's a quick overview of premiums for Single Trips and Annual Plans.
Standard | Elite | Premier |
|---|---|---|
Single Trip (first 3 days): $32 to $80 | Single Trip (first 3 days): $44 to $104 | Single Trip (first 3 days): $62 to $145 |
MSIG Premiums (Area A)
Standard | Elite | Premier |
|---|---|---|
Single Trip (first 3 days): $38 to $95 | Single Trip (first 3 days): $52 to $132 | Single Trip (first 3 days): $80 to $188 |
MSIG Premiums (Area B)
Standard | Elite | Premier |
|---|---|---|
Single Trip (first 3 days): $55 to $140 | Single Trip (first 3 days): $72 to $170 | Single Trip (first 3 days): $100 to $230 |
MSIG Premiums (Worldwide, including Areas A and B)
Beyond travel insurance prices, here's an overview of some corresponding coverage types per plan.
What You'll Get | Standard Plan | Elite Plan | Premier Plan |
|---|---|---|---|
Accidental death and permanent total disability | Individual cover: $50,000 (child) to $150,000 (adult below 70 years old) | Individual cover: $75,000 (child) to $200,000 (adult below 70 years old) | Individual cover: $10,000 (child) to $500,000 (adult below 70 years old) |
Child education grant (upon accidental death of an insured parent) | Not covered | $5,000 per child; up to $20,000 | $8,000 per child; up to $32,000 |
Overseas medical expenses | Individual cover: $150,000 (child) to $250,000 (adult below 70 years old) | Individual cover: $200,000 (child) to $500,000 (adult below 70 years old) | Individual cover: $300,000 (child) to $1,000,000 (adult below 70 years old) |
Insolvency of licensed travel operator | Individual cover: $2,000 | Individual cover: $4,000 | Individual cover: $6,000 |
Unused entertainment tickets (e.g. theme parks, performances, concerts) oweing to death, injury or illness | Not covered | Individual cover: $300 | Individual cover: $500 |
MSIG TravelEasy Travel Insurance Coverage
Additional Things to Know About MSIG TravelEasy Travel Insurance
- The coverage limit for terrorism acts is collectively capped at $5,000,000 per event for all insured persons.
- MSIG TravelEasy Travel Insurance does not cover claims relating to the Hong Kong protests.
- Foreigners residing in Singapore may apply, so long as they hold an employment pass or work permit - and are being insured for a round trip (i.e. departing from and returning to Singapore) within the stated period.
- Persons aged 70 and up are only eligible for Single Trip Plans, and not Annual Plans.
- Travel insurance coverage extension can be requested for midway through your trip, at a minimum cost of $10.
MSIG TravelEasy Travel Insurance Contact Info
- 24-hour emergency hotline: +65 6323 8288
- Customer service hotline: +65 6827 7602
- SMS enquiries: +675 9158 1660
- Address: MSIG Insurance, 4 Shenton Way, #02-01 SGX Centre 2
- Email: [email protected]
Still unsure? Find out everything you need about travel insurance - including the claims process, who the best travel insurance providers in Singapore are, and the key differences between Single Trip and Annual Plans.