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FWD Travel

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  • Reviews (155)
  • Questions (3)
  • More Details
Travel Insurance/FWD Travel

FWD Travel

4.4
155 reviews

Plans (3)

Slide 1 of 3
  • FWD Travel Premium Plan

    $18
    PER ADULT (THAILAND, 1 WK)
    $200,000
    MEDICAL COVERAGE (OVERSEAS)
    $7,500
    TRIP CANCELLATION
    $3,000
    LOSS OR DAMAGE OF BAGGAGE
  • FWD Travel Business Plan

    $24.48
    PER ADULT (THAILAND, 1 WK)
    $500,000
    MEDICAL COVERAGE (OVERSEAS)
    $10,000
    TRIP CANCELLATION
    $5,000
    LOSS OR DAMAGE OF BAGGAGE
  • FWD Travel First Plan

    $31.68
    PER ADULT (THAILAND, 1 WK)
    S$1,000,000
    MEDICAL COVERAGE (OVERSEAS)
    $15,000
    TRIP CANCELLATION
    $7,500
    LOSS OR DAMAGE OF BAGGAGE

    FWD Travel Premium Plan

    $18
    PER ADULT (THAILAND, 1 WK)
    $200,000
    MEDICAL COVERAGE (OVERSEAS)
    $7,500
    TRIP CANCELLATION
    $3,000
    LOSS OR DAMAGE OF BAGGAGE

Details

As the fifth-largest group medical insurer in Singapore, FWD offers a myriad of life and general insurance products for individuals and businesses. Some options for insurance policies include travel, cancer, personal accidents, endowment, term life, HDB fires, and direct term life plans.

FWD Insurance sits under FWD Group, and Pacific Century Group (PCG) at large. Collectively, FWD Group has served over a million consumers across eight markets - including Singapore, Hong Kong, Macau, Thailand, Japan, Indonesia, Vietnam and the Philippines.

Read More about FWD Travel
Reviews (155)

4.4

155 Reviews

  • 5
    98
  • 4
    40
  • 3
    6
  • 2
    2
  • 1
    9

Read Review About...

claim process

fuss free

customer service

price competitive

claim submit

highly recommend

promo code

purchase process

process easy

not claim

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  • Updated 2w ago

    Purchased

    FWD Travel Premium Plan

    [Purchase Process] Very easy, clicked through a partner website and was redirected to the policy. Terms and conditions were shown prior to purchase and information was displayed prominently and was easily digestible. Payment was processed online and policy documents were created in under 10 minutes for my viewing. Very fuss free. Coverage is adequate for light travelling. [Customer Service] Was stranded in Bali due to issues with the flight (plane flew off without any passengers) in September 2017. Called the FWD hotline and the customer service agent briefed me on what should I do and the documents i needed in order to process the claims. The agent also started a case number for me so that I could follow up by furnishing the needed documents for the claims process. The agent was very professional in the way she handled my case. [Claims Process] Started my claim on 7 September and it was resolved by 9 October (In between I had to wait for the airline to furnish the documents needed for claims. Estimated ~ 2 weeks after i submitted all my documents to get a resolution. They also followed up after a week after initial conversation to follow up due to the lack of update from my end (I was waiting for the airline to get back to me) Overall it was very easy and the customer service staff were friendly and attentive. The whole process to submit a claim was easy and straightforward. I was reimbursed for my overseas phone charge as well as the delay. I have only purchased FWD travel insurance ever since.
    0 comments
    0
  • Updated 3w ago

    Purchased

    FWD Travel Premium Plan

    [Terms and Conditions] Did not manage to do claims but the coverage policy as compared to other companies are way more strict (for instance no coverage for any country worldwide due to Wuhan corona) (other companies have at least coverage as long as not China and Hong Kong). Customer support also takes a while to reply. Will be making another review/edit after the trip is done
    0 comments
    0
  • Updated 4w ago

    Purchased

    FWD Travel Premium Plan

    The online platform was super easy to use, with very very clear explanation of the travel policies you're buying. With all the discounts given out all the time, it's easily one of the cheapest for family travel insurance, and I've been buying it for my trips every year (3-4 trips a year for the last 3 years). Claiming process was fast and straight-forward, and once approved, payment came through within 24 hours.
    0 comments
    0
  • [Customer Service] Able to obtain quick quotation online. [Purchase Process] Used promo code for discount. [Claims Process] Submitted through WhatsApp and obtained money via PayNow.
    0 comments
    2
  • Updated on 18 Jan 2020

    Purchased

    FWD Travel Premium Plan

    Used to use gobear, but if you have good promo codes for FWD, the prices are really good. Easy to use website. Claim wise easy and quick for small amounts. Larger amounts quite a bit of back and forth. Highly recommended!!
    0 comments
    0
Questions (3)

Recent Activity

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FWD Travel

Allianz Travel

Travel Insurance

Insurance

Travel

MileLion

Hi anon, I would suggest that you do the maths on the duration and expected number of trips you expect to make, and the region you will be travelling to. You can just make an estimate of the cost to obtain stand alone plans (use gobear.com for a quick quote), and then compare it to an annual plan. As you are looking for a ballpark figure, I would say that in general, you'd probably need to be travelling for at least 30 or more days in total per year before an annual plan might be worth it. There are also annual plans that have ongoing discounts so look out for those as well, which can reduce your cost.

FWD Travel

Travel Insurance

ShopBack GO

Insurance

Travel

FWD Travel Insurance

Cashback

J
JY
Level 4. Prodigy
Updated on 18 Jan 2020
Tried using shopback once, still pending after 60 days. So, don't count on it! !
Answer image preview

FWD Travel

Travel Insurance

Insurance

FWD Travel Insurance

Hi anon, As long as the claim criteria is met, you will be able to make a claim. To give you a real example, I was stranded in Taipei in 2018 due to a typhoon which delayed my flight by more than 10 hours. Hence I was eligible for a claim. However, being eligible is not enough, you will have to prove that you are eligible. In this instance, I had the airline issue a letter to me at the counter to state that my flight was delayed due to the typhoon by 10 hours. (Seems that the airlines are very used to this) With this letter, I was then able to send it to them, and claim for my flight delay. So, as long as there is definitive prove of the triggered claim condition, there should not be any difficulties claiming. They are going to price more competitively as they are direct sales and are probably willing and able to accept a lower margin. For something straightforward such as travel insurance, I would normally go with gobear.com to search and compare the cheapest coverage. Just wondering, does your company not cover you for work trips?

FWD Travel Insurance

It can be a little overwhelming choosing the right plan for yourself, particularly with the wealth of options in the market.

FWD travel insurance

FWD offers several types of travel insurance options - and each covers the basics such as missing baggage or an unforeseen flight delays. You'll find plans for everyone, including:

  • Individuals: For one pax
  • Couples: For two pax (regardless of relations or gender)
  • Families: For two adults (legal spouse) and their legal dependent child(ren). FWD defines a child as anyone 21 years or younger - or, for full-time students in a recognised institute of higher learning, up to 25 years old.
  • Groups: For up to 20 pax

Here's an overview of what's covered under FWD Travel Insurance, and the corresponding add-on options to suit your needs.

  • Overseas medical expenses incurred due to sickness or injury
  • Cashless medical claims via the FWD Flyer mobile app
  • Unlimited medical evacuation cover
  • Automatic coverage for outdoor activities - from scuba diving and skiing to bungee jumping and skydiving
  • Haze delay coverage
  • Emergency family travel
  • Loss of baggage and personal belongings, including laptop and jewellery
  • Fraudulent use of credit cards

Optional Add-Ons

  • Sports Equipment Protector: Up to $2,000 for damaged or stolen equipment, and $100 per day for rental replacements. This add-on covers golf clubs, diving gear, skis (board and poles), snowboards, wakeboards, bicucles and fishing tackle equipment.
  • Pet Care: $50 for every 6 hours that your return home is delayed. Additional kennel costs are capped at $150.
  • Home Contents Cover: Up to $6,000 coverage in case of theft or fire
  • Car Rental Excess: In case of overseas accidents FWD Travel Insurance Plans

Plan Tiers

FWD Travel Insurance offers 3 different tiers of insurance coverage - Premium, Business and First. As with all travel insurance plans, your premium is pegged to your chosen plan, destination and length of stay.

Here's a look at some highlights per category.

What You'll Get

Plan Type: Premium

Plan Type: Business

Plan Type: First

Overseas Medical Expenses (Per adult; under 70 years old only)

$200,000

$500,000

$1,000,000

Liability for Harm or Damage You Accidentally Cause

$500,000

$750,000

$1,000,000

Baggage Delay ($150 for every six hours of delay while overseas; $150 after six hours of delay in Singapore)

$150

$600

$900

Emergency Phone Charges

$200

$300

$400

Death or Permanent Disability Caused by Overseas Accident (per pax)

$40,0000 to $200,000 (capped at $500,000 for family plans)

$60,0000 to $300,000 (capped at $750,000 for family plans)

$80,0000 to $400,000 (capped at $1,000,000 for family plans)

FWD Travel Insurance Highlights

What Countries Does FWD Travel Insurance Cover?

  • ASEAN countries: Brunei, Cambodia, Indonesia, Malaysia, Myanmar, the Philippines, Singapore, Thailand and Vietnam
  • Asia: ASEAN countries, and 16 other countries - including Japan, Australia, New Zealand, Hong Kong, Taiwan and South Korea
  • Worldwide excluding USA: All of the world, excluding the USA and any of its territories
  • Worldwide: All of the world

What's The Difference Between Single Trip and Annual Travel Insurance?

A Single Trip Plan covers you for up to 180 days overseas; conversely, an Annual Travel Plan offers year-round coverage.

Note, however, that each trip under the Annual Travel Plan cannot exceed 90 days at a time.

To be more cost-efficient, you might want to first consider estimating how many holidays you intend to take throughout the year - and the length of each trip.

Additional Things to Know About FWD Travel Insurance

  • The FWD emergency hotline is +65 6322 2072.
  • Claims can be made through the FWD Flyer app or WhatsApp (at +65 9128 8552), and must be made within 30 days of the incident.
  • Medical expenses and damaged or lost baggage claims must be made through the FWD online claims form. Original documents must then be mailed to the official FWD address (see below).
  • You must be at least 16 years old and a resident of Singapore, holding NRIC, FIN or S-Pass to be eligible to purchase FWD Insurance

FWD Insurance Contact Info

  • Main Office: +65 6820 8888 (Mon to Fri, 9am to 10pm; Sat, 9am to 1pm; closed on public holidays)
  • Email: [email protected]
  • Address: FWD Singapore Pte Ltd, 6 Temasek Boulevard, #18-01 Suntec Tower Four, Singapore 038986