FWD Travel Reviews and Comparison - Seedly
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FWD Travel

  • Overview
  • Reviews (165)
  • Questions (2)
  • More Details
Travel Insurance/FWD Travel
Travel Insurance/FWD Travel

FWD Travel

4.4
165 reviews

USER RATINGS

Ease of Claim

3.9

Claim Duration

4.1

Customer Support

3.8

Ease of Purchase

4.7
Travel Insurance/FWD Travel

FWD Travel

4.4
165 reviews

USER RATINGS

Read reviews

Ease of Claim

3.9

Claim Duration

4.1

Customer Support

3.8

Ease of Purchase

4.7

Plans (3)

Slide 1 of 3
  • FWD Travel Premium Plan

    $18
    PER ADULT (THAILAND, 1 WK)
    $200,000
    MEDICAL COVERAGE (OVERSEAS)
    $7,500
    TRIP CANCELLATION
    $3,000
    LOSS OR DAMAGE OF BAGGAGE
  • FWD Travel Business Plan

    $24.48
    PER ADULT (THAILAND, 1 WK)
    $500,000
    MEDICAL COVERAGE (OVERSEAS)
    $10,000
    TRIP CANCELLATION
    $5,000
    LOSS OR DAMAGE OF BAGGAGE
  • FWD Travel First Plan

    $31.68
    PER ADULT (THAILAND, 1 WK)
    S$1,000,000
    MEDICAL COVERAGE (OVERSEAS)
    $15,000
    TRIP CANCELLATION
    $7,500
    LOSS OR DAMAGE OF BAGGAGE

    FWD Travel Premium Plan

    $18
    PER ADULT (THAILAND, 1 WK)
    $200,000
    MEDICAL COVERAGE (OVERSEAS)
    $7,500
    TRIP CANCELLATION
    $3,000
    LOSS OR DAMAGE OF BAGGAGE

Details

Does FWD Travel Insurance cover the COVID-19 coronavirus?

Yes FWD Travel Insurance can cover the COVID-19 Coronavirus if these conditions are met.

  • Mainland China*: before 23 Jan 2020
  • Globally for ‘Trip Cancellation’, ‘Trip Postponement’, ‘Trip Cut Short’ & ‘Trip Disruption’: before 31 Jan 2020
  • Anywhere else: before 6 Mar 2020
    * excluding Taiwan, Hong Kong & Macau
    (COVID-19 related information as of 13 March 2020)

About FWD Travel Insurance

As the fifth-largest group medical insurer in Singapore, FWD offers a myriad of life and general insurance products for individuals and businesses. Some options for insurance policies include travel, cancer, personal accidents, endowment, term life, HDB fires, and direct term life plans.

FWD Insurance sits under FWD Group, and Pacific Century Group (PCG) at large. Collectively, FWD Group has served over a million consumers across eight markets - including Singapore, Hong Kong, Macau, Thailand, Japan, Indonesia, Vietnam and the Philippines.

Read More about FWD Travel
Reviews (165)

4.4

165 Reviews

  • 5
    105
  • 4
    39
  • 3
    6
  • 2
    2
  • 1
    12

Read Review About...

claim process

fuss free

customer service

highly recommend

purchase process

promo code

claim submit

price competitive

process easy

not claim

Most Recent

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  • Updated 16h ago

    Purchased

    FWD Travel Premium Plan

    It was really easy and fuss-free to purchase a travel plan online. The site is user-friendly and payment process seamless. They always have promotion codes which help me save lotsa money each time I travel. Will definitely purchase again!
    0 comments
    0
  • Updated 1d ago

    Purchased

    FWD Travel Premium Plan

    They rank top in ease of purchase. But I would be very careful when it comes to claims. If you are stranded overseas and the airlines have notified you of delays more than 48 hours prior to departure (or if you had not checked-in before you received the notification), FWD will simply reject the claim. I was stranded overseas for >12 hours, could not have possibly checked-in, and FWD rejected the claim because of the virtue that I "had not checked in". *Major airlines would usually only allow online check-ins 48 hours prior to departure, nothing more* Hence, FWD does not care whether or not it was even possible to fulfill their claim condition.
    0 comments
    0
  • Updated 4d ago

    Purchased

    FWD Travel Premium Plan

    I’d highly recommend FWD for their ease of ability to claim insurance and as well as their affordability. I had a hiccup on my trip (travel delay). Verification was done through Whatsapp - they were very responsive! I managed to get $100 back within a week or so. FWD is also on Shopback so you can earn an additional $3 cashback! Compared across traditional travel insurance providers, I found FWD was the cheapest as well.
    0 comments
    0
  • Updated 6d ago

    Purchased

    FWD Travel First Plan

    Application was easy and hotline officers were informative and patient to answer my queries prior to application. Eric in particular was very reassuring to address my query on my policy which was impacted by COVID-19 travel advisory. However owing to pandemic COVID-19 crisis in Mar, hotline did not respond at all even with requests for call backs and replies to emails. Online chat officers, especially Koki, were great to help out with advice during these "no-contact" times. Receptionists at office were friendly and very helpful to assist me with my claims. Very impressed with claims officer, Sarah, who offered the best service I ever come across to make claiming a breeze as this is my first time making an insurance claim. Refunds was fast received within the next day she helped to process the claims. Well done, team!
    0 comments
    0
  • Updated 4w ago

    Purchased

    FWD Travel Premium Plan

    [Purchase Process] Extremely easy to purchase the product, UI was great and the steps to buy the policy were extremely clear. Absolutely no problems with the payment, received the confirmation of purchase immediately. All in all a no-frills, no-hassle process. [Promo Code] The generic 15% promo code on their homepage is always welcome.
    0 comments
    0
Questions (2)

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FWD Travel

FWD Travel Insurance

Travel Insurance

Insurance

I wouldn't say there is anything particularly attractive about this plan honestly. there is unlimited medical evacuation cover where there is no limit to the number of claims you can make for medical. sports equipment protection where damage or lost equipment can be claimed. but during this covid-19 period, many of these conditions do not apply for claims. you will have to refer to the new rules for the covid-19 coverage as these perks may not apply, depending on the period you buy your pollicy. Not particularly attractive other than the unlimited medical claim (assuming you buy it when the virus is not around) so it would depend if you are looking for something more specific
👍 0

FWD Travel

Travel Insurance

Insurance

COVID-19

As the COVID-19 is a known event, the policy's claim conditions has changed. If you bought the policy or booked your trip after 23 Jan 2020 (included) for a trip to mainland China, you cannot make any claims related to the outbreak. This does not apply to Macau, Taiwan and Hong Kong. If you boguht your policy or booked your trip after 31 Jan 2020 (included) to anywhere in the world, your claim does not cover trip cancellation, postponed, cut short or disruption related to the outbreak. if bought after 6 March (included) for travel plans to anywhere in the world, no claims related to the virus is covered.
👍 0

FWD Travel Insurance

It can be a little overwhelming choosing the right plan for yourself, particularly with the wealth of options in the market.

FWD travel insurance

FWD offers several types of travel insurance options - and each covers the basics such as missing baggage or an unforeseen flight delays. You'll find plans for everyone, including:

  • Individuals: For one pax
  • Couples: For two pax (regardless of relations or gender)
  • Families: For two adults (legal spouse) and their legal dependent child(ren). FWD defines a child as anyone 21 years or younger - or, for full-time students in a recognised institute of higher learning, up to 25 years old.
  • Groups: For up to 20 pax

Here's an overview of what's covered under FWD Travel Insurance, and the corresponding add-on options to suit your needs.

  • Overseas medical expenses incurred due to sickness or injury
  • Cashless medical claims via the FWD Flyer mobile app
  • Unlimited medical evacuation cover
  • Automatic coverage for outdoor activities - from scuba diving and skiing to bungee jumping and skydiving
  • Haze delay coverage
  • Emergency family travel
  • Loss of baggage and personal belongings, including laptop and jewellery
  • Fraudulent use of credit cards

Optional Add-Ons

  • Sports Equipment Protector: Up to $2,000 for damaged or stolen equipment, and $100 per day for rental replacements. This add-on covers golf clubs, diving gear, skis (board and poles), snowboards, wakeboards, bicucles and fishing tackle equipment.
  • Pet Care: $50 for every 6 hours that your return home is delayed. Additional kennel costs are capped at $150.
  • Home Contents Cover: Up to $6,000 coverage in case of theft or fire
  • Car Rental Excess: In case of overseas accidents FWD Travel Insurance Plans

Plan Tiers

FWD Travel Insurance offers 3 different tiers of insurance coverage - Premium, Business and First. As with all travel insurance plans, your premium is pegged to your chosen plan, destination and length of stay.

Here's a look at some highlights per category.

What You'll Get

Plan Type: Premium

Plan Type: Business

Plan Type: First

Overseas Medical Expenses (Per adult; under 70 years old only)

$200,000

$500,000

$1,000,000

Liability for Harm or Damage You Accidentally Cause

$500,000

$750,000

$1,000,000

Baggage Delay ($150 for every six hours of delay while overseas; $150 after six hours of delay in Singapore)

$150

$600

$900

Emergency Phone Charges

$200

$300

$400

Death or Permanent Disability Caused by Overseas Accident (per pax)

$40,0000 to $200,000 (capped at $500,000 for family plans)

$60,0000 to $300,000 (capped at $750,000 for family plans)

$80,0000 to $400,000 (capped at $1,000,000 for family plans)

FWD Travel Insurance Highlights

What Countries Does FWD Travel Insurance Cover?

  • ASEAN countries: Brunei, Cambodia, Indonesia, Malaysia, Myanmar, the Philippines, Singapore, Thailand and Vietnam
  • Asia: ASEAN countries, and 16 other countries - including Japan, Australia, New Zealand, Hong Kong, Taiwan and South Korea
  • Worldwide excluding USA: All of the world, excluding the USA and any of its territories
  • Worldwide: All of the world

What's The Difference Between Single Trip and Annual Travel Insurance?

A Single Trip Plan covers you for up to 180 days overseas; conversely, an Annual Travel Plan offers year-round coverage.

Note, however, that each trip under the Annual Travel Plan cannot exceed 90 days at a time.

To be more cost-efficient, you might want to first consider estimating how many holidays you intend to take throughout the year - and the length of each trip.

Additional Things to Know About FWD Travel Insurance

  • The FWD emergency hotline is +65 6322 2072.
  • Claims can be made through the FWD Flyer app or WhatsApp (at +65 9128 8552), and must be made within 30 days of the incident.
  • Medical expenses and damaged or lost baggage claims must be made through the FWD online claims form. Original documents must then be mailed to the official FWD address (see below).
  • You must be at least 16 years old and a resident of Singapore, holding NRIC, FIN or S-Pass to be eligible to purchase FWD Insurance

FWD Insurance Contact Info

  • Main Office: +65 6820 8888 (Mon to Fri, 9am to 10pm; Sat, 9am to 1pm; closed on public holidays)
  • Email: [email protected]
  • Address: FWD Singapore Pte Ltd, 6 Temasek Boulevard, #18-01 Suntec Tower Four, Singapore 038986