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Sunseap Review 2021: Is a Solar-Powered Electricity Retailer for You?
Sunseap Group is the largest and most recognised clean energy solutions provider in Singapore. Sunseap is partially powered by solar energy. It offers 3 types of plans with different proportions of electricity (at 1%, 50%, or 100%) powered by solar energy, at both fixed rates and discounted tariff options over a duration of 6 to 24 months. you can now use clean energy for your home and save on both your bill and the environment!
Sunseap Energy was founded in 2015 and entered the Open Energy Market (OEM) initiative by the Energy Market Authority (EMA) in 2018, offering consumers the choice of a clean energy alternative at competitive prices.
2.9
14 Reviews
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Read Review About...
- They reply to emails promptly and you may try to ask to adjust the length of your contract basis your tenancy agreement. The online portal is quite basic; paynow payment very smooth.
1
Hi eliot, I am Brian from the Seedly Operations Team, thanks for leaving a review on Seedly! While we deeply appreciate your contributions to our community to help users make smarter financial decisions, your review has been flagged for a REFERRAL CODE. Our community guidelines do not allow posting of promo / referral codes on Seedly, only on QnA. Read more at https://support.seedly.sg/hc/en-us/articles/900.... Hence, we have edited your review and removed your referral code. Thanks!
What are your thoughts?Reply
- What I don't like is the limited modes of payment: paynow, GIRO or AXS, which make this company seem like a budget one. There are no credit card promotions. I agree with other users that billing is not regular. Sometimes, the bill for 2 months are bundled together. And they also make adjustments monthly for previous months' bills. Sometimes, the adjustments result in savings (discount on current bill); sometimes, they result in clawing back of money (addition sum billed). Once I was doubled charged. It took several rounds of emails, to different staff, before it was resolved. It left an unpleasant impression in me. While I feel good about contributing to the use of solar energy, Sunseap has much to improve on.
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What are your thoughts?Reply
- [Customer Services] Bills are sent separate from SP Group's, unlike other OEMs which have integrated billing. There's also no online access to bills even though there's a login portal for customers. There was a month when the bill wasn't sent to my email and I had to email the customer service to ask for it. I'll be switching to another provider with a better service. Thanks to Seedly's reviews, I managed to find a higher-rated provider with a discount code to boot!
2
Thanks Sudhan, am looking for a OEM provider now :)
Nice, Tee Ming. Our reviews platform helped me to discover the best one too.
What are your thoughts?Reply
- 11 Oct 2020
Purchased
Sunseap-One 12m Plan
I like that they are into solar energy but there are some issues with them. I have the same confusing experience on their billing cycles. Some months no charge, some months very high charge. The biggest issue I have with them is that after the 12-month contract expires, they automatically put you on another 12-month contract. When I had to move house recently, I had to pay a penalty of $30 per month left of the 12-month contract even though I had already fulfilled my first 12-month contract with them. This effectly wiped out all my savings and more. I mean you can't time it so nicely that you move out just as the contract expires right. Sure they allow to waive the penalty if you sign up with them again within a month but I'll stay away to avoid this uncessary penalty.0
What are your thoughts?Reply
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Features and Benefits of Sunseap
- Using solar-powered energy, Sunseap provides clean and environmentally friendly electricity options.
- Sunseap guarantees no transmission loss charges, and no security deposit.
- 3 types of plans: Sunseap-One, Sunseap-50, and Sunseap-100. All of which have solar power make up different percentages of your total electricity usage.
- 2 types of charging method: Fixed rates or Discounted Tariff
- 3 contract durations: 6 months, 12 months and 24 months
- Overall, Sunseap is a great electricity provider for the environmentally conscious.
- Billing is separate from SP power
- Sunseap waives security deposit requirements
Sunseap Electricity Plans
3 Types of Plans:
- SUNSEAP-ONE - Only 1% of your electricity supplied is powered by solar power.
- SUNSEAP-50 - 50% of your electricity supply is powered by solar power (only 24 months contract available)
- SUNSEAP-100 - 100% of your electricity supply is powered by solar power (only 24 months contract available)
Sunseap Plans at Fixed Rates Pricing
Plan Name | Plan duration | Rates |
|---|---|---|
Sunseap ONE Fixed | 6 months, 12 months, 24 months |
|
Sunseap 50 Fixed | 24 months | 21.61 cts/ kWh |
Sunseap 100 Fixed | 24 months | 23.75 cts/ kWh |
Pricing summary of Sunseap fixed rate electricity plans
Sunseap Plans at Discounted Off Tariff (DOT) pricing
Plan Name | Plan Duration | Rates |
|---|---|---|
Sunseap ONE | 6 months, 12 months, and 24 months |
|
Sunseap 50 | 24 months | 23.6%% off |
Sunseap 100 | 24 months | 10% off |
Pricing summary of Sunseap discount tariff electricity plans
Fees and Charges for Sunseap
- One-time registration fee: None
- Security Deposit: Waived
- Late Payment: interest at 1.5% of the outstanding amount per month
- Early Termination: $15-$80 per remaining month, depending on the type of property
Need help choosing electricity providers? Compare Singapore's Best Electricity Retailers with Seedly's Open Electricity Market Comparison Tool
FAQs about Sunseap
1. How do I switch to Sunseap?
- You can switch to Sunseap by choosing a plan on their website and following the subsequent instructions.
2. Will my electricity be disrupted when I do decide to switch?
- No, as you are switching retailers, not an energy source. The national power grid is operated and maintained by SP and your supply of electricity will come from this grid.
3. Is there a service charge?
- Administrative services fees may be applicable to you.
4. Does Sunseap require a security deposit?
- Currently, security deposits are waived
5. How will I be billed?
- Sunseap Energy Pte Ltd will bill you directly. Bills will be sent to your email address. Paper billing is avaliable upon request, there will be a monthly fee of $1.60 for paper billing.
6. Do I have to change my meter if I switch to Sunseap?
- Changing of meter is not required with any Sunseap energy plans. However, if you choose to change your meter, there will be a meter installation fee of $42.80
About Sunseap
Sunseap Group is the largest and most recognised clean energy solutions provider in Singapore. Sunseap Energy was founded in 2015 and entered the Open Energy Market (OEM) initiative by the Energy Market Authority (EMA) in 2018, offering consumers the choice of a clean energy alternative at competitive prices.
Sunseap Contact Info
- General enquires: +65 6255 5623
- Other enquires: +65 6816 1000
- Office Address: Harbourside 2, 2 Boon Leat Terrace, #03-04, #04-03, #04-04, Singapore 119844
Contact us at [email protected] should you require any assistance or spot any inaccuracies.
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