On my last step of the online signup, i received an "Internal Server Error" message after entering the OTP number. i did not know if my application was successful or not.
Whatsapp the customer service and waited for 2 days --> no reply.
It's best you call their hotline, and you get instant assistance. My application was not processed (in was put into draft), and the hotline person helped me to send my application for approval. Thank you