FSMOne Fundsupermart

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Pinned by Fundsupermart

• FM

  Frederic Marthoz

  Level 2. Rookie

  Updated on 30 Sep 2020

  Purchased

  FSMOne Fundsupermart

  I have only been using it for a limited time and with relatively small amounts so far, to understand the fees and the platform better but this said, I am really happy with the stellar customer support over email and the platform layout. The fees are low but there are some minimums in place which means you need to invest in the thousands to offset them. Regular Saving Plans are extremely competitive and I like the articles and market reviews. As a whole, a great platform and a splendid alternative to the more traditional players in Singapore.

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  FM

  Frederic Marthoz

  08 Oct 2020

  Flat fee is for Premium users, otherwise 0.08% fee with a S$10 minimum plus some very small fees from SGX and the other exchanges. Don't expect a bill shock, all pretty clear so far for me for ETFs and shares, I haven't tried other products. Also their RSPs are very good.

  G

  Gomez

  08 Oct 2020

  Thanks bud. I shall give it a trial run then!

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• Y

  Y.L.

  Level 2. Rookie

  Updated 2w ago

  Purchased

  FSMOne Fundsupermart

  [Products Offered] Products offered is okay but I hope they can expand to offering trading in the UK or EU stocks. Also you still can’t buy/trade in commodities and forex. So I can share it is still limited to selective market only. [Customer Service] I once wrote an email to check on how to do overseas TT and it took a least a week to reply back. CS is very slow and no follow up. I would recommend them to improve in this as well.

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• 

  Terence Lee

  Level 3. Wonderkid

  Updated on 06 Dec 2020

  Purchased

  FSMOne Fundsupermart

  The unit trusts inter-switching, though free, takes an excruciatingly-slow amount of time for them to be reflected in my holdings. Customer service is another area which is lacking for their live chat function with an agent is almost-forever not available. Hence, improving CS is something they need to look into, including training their agents to LISTEN and not interject customers' speech. Coming to the technical aspect of their website/mobile app, I find them to be laggy and sometimes, it takes a ridiculous long amount of time for page to display its content fully. I even had to spam keys or mouse clicks to assure myself that I did entered something. Overall, the firm needs to improve on enhancing its user experience interface for customers and these include redesigning and revamping funds/etfs/stocks/bonds comparisons in a more accessible way and not in the laborious manner that it is now. Finally, transaction fees for stocks/etfs are abit on the high side, considering they are using a custodian account model for stock holding, meaning I don't directly own the shares I hold. One way they can improve on this is to provide lower fees as incentives for customers to trade more. Last but not least, I feel that their MAPS roboadvisor can be improved.

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  Terence Lee

  20 Dec 2020

  One way FSMone can improve is to charge lower commisions for stocks/ETFs buy and thereby, encourage higher trading transactions. I am currently considering on moving to another brokerage that charges way lower than FSMone's min $10 fee.

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• LC

  Lee CJ

  Level 2. Rookie

  Updated on 04 Dec 2020

  Purchased

  FSMOne Fundsupermart

  [Customer Service] After reading all the good reviews, I decided to open an FSM One account to apply for the IPO for Lion-OCBC Securities Hang Seng Tech ETF. I opted for the Auto-Sweep account and transferred in SGD $1,350 on 3 Dec. I realised several hours later that the payment will have to be HKD. I emailed to ask when the transaction will be reflected, to which the answer was the transfer request will take 1 business day and will only be reflected on 4 Dec, around 2-3pm. I also asked if I can convert currency in the Auto-Sweep account and the answer was that IPO subscription can only be settled using HKD Cash Account. I emailed back to then ask if whether I will need to top up another SGD $1,350 to my cash account so I can convert it to HKD before the IPO deadline of 4 Dec, 5pm. The reply was a generic one that did not address my concern, stating 'We will only credit the amount into your cash account if we have received the amount from your bank.' As of now, I have $1,350 in my Auto-Sweep account which I am trying to transfer to my Cash account but it will apparently take another business day, probably on 7 Dec. I tried to call in but am constantly put on hold and unable to connect. Hence, I have missed the IPO deadline. If the person who replied had addressed my concern on trying to meet the IPO deadline, I would have transferred in another $1,350 immediately into my Cash account. The platform looks promising with a variety of investment options, but my poor customer experience leaves a sour taste.

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• 

  Mandino Tan

  Level 4. Prodigy

  Updated on 30 Nov 2020

  Purchased

  FSMOne Fundsupermart

  FSMOne is simple and easy to use brokering platform with clear user interface and straightforward navigation. With transparent fees and charges. FSMOne breaks down its charges and has a reward system for loyal customers. FSMOne also provides detailed fund reviews and an education centre for new investors and holds webinars every now and then. Ultimately, FSMOne provides a wide range of funds, stocks and bonds that's easy for us to purchase.

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