SAXO Markets

Details

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  Hero Lee

  Level 2. Rookie

  Updated 2w ago

  Purchased

  SAXO Markets

  Customer service is non-existent, had problem withdrawing profits. Depositing is a seamless process though.

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• J

  James

  Level 2. Rookie

  Updated on 01 Feb 2021

  Purchased

  SAXO Markets

  Saxo sucks! Several years ago, saxo promised that trading fee of US stock is 0.01 per share in order to convince me to open an account. But not long after I opened account, Saxo changed its policy and the trading fee of US stock was changed to 0.12%. Because I trade options, it's not easy for me to change a broker. I have to accept its fee revision. Recently I encountered a very strange thing that I never experienced in any platform. Saxo platform doesn't execute my order after the market price already pass through my limit order price. It happened twice with one week! I submitted tickets about this online and have never been replied by saxo. So I called saxo which cannot give a reasonable explanation and refuse to solve the problem. It's so dangerous when Saxo platform cannot be trusted. I will close my account in Saxo.

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• WH

  Wendy Hang Jia Lim

  Level 2. Rookie

  Updated on 15 Jan 2021

  Purchased

  SAXO Markets

  [User Interface] I have a few local accounts but i like Saxo web one the most. User friendly and inspirational contents from the research house [Commission Rates] not the cheapest in the market but it's fine to me. There are restaurants vs hawker, supermarket vs wet market. Their mutual fund is the best, 0 cost. Immediately switched over from FSMOne [Customer Service] I usually help myself before asking people stupid question. They are really good service manager if you reach out the correct way

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  Kit Leong

  Level 2. Rookie

  Updated on 13 Jan 2021

  Purchased

  SAXO Markets

  Had to join just to warn people to stay away from this broker. I opened my account back last year and was consistently trading options. Fast forward til today, I found myself suddenly unable to trade options. I opened tickets and made calls to the hotline, as I had a key trade I needed to make that was time sensitive. I had to wait 3 HOURS on the hotline and finally queued to position 1. Guess what? After getting to position 1, I had my call picked up and immediately DROPPED. This caused me to lose my trading opportunity that was worth thousands as that stock made a 100% gain in a day causing me to miss my option entry. The company is a sham and I would advise all self respecting people to stay away.

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  Apoorva Anubhuti

  Level 3. Wonderkid

  Updated on 05 Jan 2021

  Purchased

  SAXO Markets

  Saxo appears as a friendly platform, with lower fees to begin with. But your money is not safe here. I called the customer care support re: a withdrawal, and the wait time was 1 hour, 20 minutes. Even after that I could not get to speak with the customer representative, and they re-calculated my wait number to be 20. (i.e. put me on hold for one more cycle, after which I dialed out. My money continues to be stuck in Saxo, and I am contemplating legal proceedings. Please be careful.

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