POEMS by PhillipCapital

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Pinned by POEMS by PhillipCapital

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  Ang Yan Yang

  Level 3. Freshie

  Updated on 18 Dec 2019

  Purchased

  POEMS by PhillipCapital

  Really like their [User Interface]. Smooth and easy to navigate compared to other Brokerages. Commendable [Customer Service] as well from the one in charge of my accounts, Teck Hua. He is fast and responsive. 👍 Recommend signing up for Poems

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  PhillipCapital

  18 Dec 2019

  Hi Yan Yang, we are glad you are pleased with your servicing representative. Thank you for your support

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  Pinkfluff

  Level 6. Wonderkid

  Updated 3d ago

  Purchased

  POEMS by PhillipCapital

  The app is quite traditional but provided L2 Market data for SG which is quite helpful. Customer service is good and very helpful.

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  POEMS

  

  12h ago

  Hi Pinkfluff, we're glad you're enjoying your trading journey with us! Thank you for leaving a review and we'll continue to grow and improve so we can better serve your needs :)

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  Mich

  Level 2. Freshie

  Updated 5d ago

  Purchased

  POEMS by PhillipCapital

  [Customer Service] [User Interface] [Commission Rates] Customer service was good, I called poems hotline twice on different days, both staff were patient and answered all of my questions clearly. I had used their cash trading account and now I find their cash plus account better with a lower commission rate. The poems mobile app is easy to use. Has not given me any problems so far. Fund transfers is also convenient for anyone who has ibanking.

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  POEMS

  

  5d ago

  Hi Mich we're glad you're enjoying your trading journey with us! Thank you for leaving a review and we'll continue to grow and improve so we can better serve your needs :)

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  Shu Ying

  Level 2. Freshie

  Updated 3w ago

  Purchased

  POEMS by PhillipCapital

  I have 4 other brokerages but I can say I feel the safest with POEMS due to the customer service. When I’m not sure of any transaction or letters sent, I can always call them and they are always very helpful! The customer service really beats other “cheaper” brokerages and make me feels it’s worth it to pay higher price for the brokerage. Another thankful part is that they are revising their commission rate I assume to stay competitive. If the prices were as high as last time, I don’t think I’ll continue using it till now. You get live prices at major markets as well, which is super useful! Foreign exchange rates are also not bad :) One issue I have is with the slow depositing process of USD into SG bank account. It is only free though cheque which means after selling, it takes about 4 days to reach your bank for clearing. User interface is okay but sometimes tend to be abit confusing to find the necessary function under the correct tabs. But happy to see POEMS making UX changes and adding more features to the mobile application to make it better which is more convenient!

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  POEMS

  

  2w ago

  Hi Shu Ying, we're glad you're enjoying your trading journey with us! Thank you for leaving a review and we'll continue to grow and improve so we can better serve your needs :)

  

  POEMS

  

  5h ago

  Hi there! We're pleased to announce your review has been selected for the 'Review POEMS on Seedly' campaign! To claim the reward, please send an email to [email protected] with your Full Name, Contact Number, POEMS account number (all of which as per registered with POEMS) with a screenshot of your review (do make sure your name on Seedly is visible)!

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  Abundance Rebecca Chiang

  Level 2. Freshie

  Updated 3w ago

  Purchased

  POEMS by PhillipCapital

  Have been using Poems ever since I started trading :) happy with my trading experience thus far, hence no wish to change to other platforms. Customer support provides accurate information, and refers us to our brokers when they are unable to provide exact details pertaining to our accounts.

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  POEMS

  

  3w ago

  Hi Rebecca, we're glad you're enjoying your trading journey with us! Thank you for leaving a review and we'll continue to grow and improve so we can better serve your needs :)

  

  POEMS

  

  5h ago

  Hi there! We're pleased to announce your review has been selected for the 'Review POEMS on Seedly' campaign! To claim the reward, please send an email to [email protected] with your Full Name, Contact Number, POEMS account number (all of which as per registered with POEMS) with a screenshot of your review (do make sure your name on Seedly is visible)!

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