POEMS by PhillipCapital
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POEMS by PhillipCapital Review 2022
Phillip's Online Electronic Mart System, or POEMS for short, is an online trading platform and brokerage by PhillipCapital. POEMS offers various types of accounts catered to the different needs of individual investors.
- Trading Fees: 0.08%
- Minimum Fee: S$0
- Stock Holding Type: Custodian
POEMS by PhillipCapital
S$0
MINIMUM FEE
0.08%
TRADING FEES
Custodian
STOCK HOLDING TYPE
POEMS by PhillipCapital
S$0
MINIMUM FEE
0.08%
TRADING FEES
Custodian
STOCK HOLDING TYPE
4.3
420 Reviews
Service Rating
Customer Support
User Experience
Pinned by POEMS by PhillipCapital
- I have been using POEMS for shares trading since 2009. I can see the transformation of this trading platform from desktop version to the latest mobile app. Once you are familiar with the platform, it's quite user-friendly. My trading representative also introduced a lower commission account which suits my trading pattern. The commission rate for trading US counters is very attractive!
1
What are your thoughts?
POEMS
09 Nov 2021
Hi SC, thank you for taking the time to share your feedback with us. We will continue to improve and grow to provide our customers with the best experience!
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- I have an account with poem, but dont know why i dont find it wasy to use.. if compare with uob kayhian.. so i tend to use the later more... and this poem become a white elephant since 2010.
1
What are your thoughts?POEMS
5d ago
Hi there, thank you for taking the time to leave us a review. We'd love for you to try our latest investment app - POEMS Mobile 3, which may better suited for you! You may download the app here: https://onelink.to/7t4ntw
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- [Commission Rates] I like that they charge a flat rate esp for us stocks unlike some other brokers out there. The new app also looks good albeit still lacking in some areas.
1
What are your thoughts?POEMS
12d ago
Hi there, thank you for taking the time to review us! Thank you for your support and we will continue to improve and grow to provide our customers with the best experience!
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- I have no words for how shitty this brokerage is… (TLDR; they "lost" my 6 figure account overnight) 1. Tried to transfer my shares from my old Cash management account to my new cash plus account. went down to the toa payoh branch (sept 2021), filled up the forms they asked me to, paid the fees. (person servicing me was called Ong Xue Yi) They told me wait 1-2 weeks and the shares will appear in my new cash plus account. 5 months later (Feb 2022) the shares have still not transferred. Turns out, she made a mistake, lost the form and also got me to transfer the fees to the wrong acct - I had to email CDP (central depository) for a refund. 2. Redoing the process again (April 2022), so I log into my account to check on my securities to note down in the transfer form and my account portfolio is suddenly EMPTY. ZERO shares left. I quickly check my CDP account and thankfully its still reflected there (6 figures worth that are now mysteriously missing from my poems account). I call poems, my broker’s number goes to voicemail. I call poems Toa Payoh branch office, they promise to get my broker to call me the next day.. no phone call happens. 3. The next day, I try to log into my account again, it states invalid account number / wrong password. I know both are definitely right (as I’ve been logging in daily to check if the shares have transferred), so I call Philips branch again, they have the audacity to tell me “there is no account, its an invalid number”... erm, that's precisely why I have called in for help - my account is missing! I obviously have proof via email about me having the account, i still have the digital token reflecting the account number on my phone app. They tell me they will check (casually and without concern as if its no big deal for an account to suddenly go missing)… still waiting for them to get back to me on what happened... CAN YOU IMAGINE? My 6 figure account has DISAPPEARED OVERNIGHT. They have somehow closed my account (which they are not supposed to do until the shares have been transferred to my new account) , or invalidated my account with zero notification whatsoever. Still waiting for a solution.. not able to enter my account to trade or do anything as i supposedly no longer have it. Every time i call, I get passed on from person to person with no solution. If anyone from POEMS see this and can actually do something about this, please give me a call to sort this out once and for all. To mysteriously lose/close an account with 6 figures overnight… mindblown. Avoid at all cost!!!
1
What are your thoughts?POEMS
09 May 2022
Hi Claire, first of all we would like to sincerely apologise for the experience you've had. We have raised this to Customer Care and an acknowledgement email will be sent to you as well. The team will follow up closely on this case and keep you updated
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- Been a customer for many years, but not active Surprised the interface is still so old fashioned. Maybe I did not click the right version.
1
What are your thoughts?POEMS
21 Mar 2022
Hi James, thank you for taking the time to review us! You might want to try out our new app - POEMS Mobile 3 that has a refreshed interface!
iOS: https://apps.apple.com/sg/app/poems-mobile-3-tr...
Android: https://play.google.com/store/apps/details?id=s...Reply
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- Decent online brokerage with one of the lowest commission fees. However, the user interface is hard to understand with charts and functions that are overwhelming.
1
What are your thoughts?POEMS
04 Mar 2022
Hi there, thank you for taking the time to review us! Thank you for your support and we will continue to improve and grow to provide our customers with the best experience!
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- Commission rates are among the lowest . However, they have inactivity fees of $16.05 per quarter if there isn't at least one trade for that duration. This is the only down point i didn't like.
1
What are your thoughts?POEMS
04 Mar 2022
Hi there, thank you for taking the time to review us! Thank you for your support and we will continue to improve and grow to provide our customers with the best experience!
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- [Products Offered] All financial products that are offered globally to retail traders. [Commission Rates] Not the lowest in the country, so not recommended for low capital traders.
1
What are your thoughts?POEMS
04 Mar 2022
Hi there, thank you for taking the time to review us! Thank you for your support and we will continue to improve and grow to provide our customers with the best experience!
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- Posted 31 Dec 2021
Purchased
POEMS by PhillipCapital
I have stopped stock trading for some 10 years. Now am back. I find POEMS has improved by leaps and bounds. The charts are excellent. And there are so many things in there that I am still learning to grasp to use. Glad to say that despite all these improvements, Phillips Securities is still so humble asking for ideas for further enhancements. Keep up the good work!2
What are your thoughts?POEMS
05 Jan 2022
Hi there! We're pleased to announce your review has been selected for the 'Review POEMS on Seedly' campaign! To claim the reward, please send an email to [email protected] with your Full Name, Contact Number, POEMS account number (all of which as per registered with POEMS) with a screenshot of your review (do make sure your name on Seedly is visible)!
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- Posted 28 Dec 2021
Purchased
POEMS by PhillipCapital
At first, I thought its safer to trade via broker directly. After I switched to use Poem's, I found its safe, easy and faster. Great platform for trading!1
What are your thoughts?POEMS
Edited 29 Dec 2021
Hi there, thank you for taking the time to share your feedback with us! We will continue to improve and grow to provide our customers with the best experience.
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Types of Services Provided by POEMS by PhillipCapital
- POEMS Mobile 3 - all-new investment app for investors of all levels to invest on-the-go. Access Multi-Assets across Multi Markets anytime, anywhere
- POEMS 2.0 - a beginner friendly all encompassing interface for investors who prefer investing on Web
- POEMS Pro - platform with advanced trading features for active traders
- Other specialised platforms for CFD, Forex, UT and Futures
- Access to over 40,000 products across more than 26 global markets
- View your entire portfolio and access advanced features across all platforms anytime
- Over 30 trading tools and features such as TradingView, Enhanced Market Depth and Ticker Streamer for analysis and research
Types of accounts available with POEMS by PhillipCapital
The types of account provided are:
- Cash Plus Account (Low Cost Account)
- Cash Management Account (CDP-linked Account with contra facility)
- Margin Account
- Share Financing Account (Margin Account with contra facility)
- Securities Borrowing Account
- Leveraged FX Account
- Futures Account
Brokerage fees and charges of POEMS by PhillipCapital
The fees and charges of POEMS by PhillipCapital are as follows:
Online
- Singapore Market: 0.08%, S$0 Minimum Commission
- US Market: from $1.88 flat
- Hong Kong Market: from 0.05%, minimum HKD 15
Broker Assisted
- Singapore Market:
-Investment of below S$50,000: 0.50%
-Investment of S$50,000 to S$100,000: 0.40%
-Investment above S$100,000: 0.25%
-Minimum Commission S$40
- US Market: 0.50%, minimum USD 25
- Hong Kong Market: 0.30%, minimum HK$150
Other charges:
- Platform Fee: $0
- Account Maintenance Fee (SGX): $0, provided one trade is placed per quarter. Otherwise, S$16.05 per quarter is chargeable.
- Foreign Shares Custody Charges: Waived for US and HK markets until 31 December 2022
- Dividend Handling Fee (SGX): 1% on net dividend subject to minimum S$1.07, capped at S$53.50 + foreign fees and taxes (if applicable)
Contact POEMS by PhillipCapital
- POEMS by PhillipCapital hotline: 6531 1555
- Visit POEMS website for more details
Contact us at [email protected] should you require any assistance or spot any inaccuracies