Hong Leong Travel Protect360 Reviews and Comparison - Seedly
Reviews (9)
3.1
Reviews (9)
3.1
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  • When claim my damaged luggage of original cost $69, they took me one and a half month, and after several calls I made to them, they asked for original purchase invoice, upon saying I can't find it, the person at the other side of phone line then decided on the spot saying "$10 is ok then". Mind that, the slow claim process, the lack of professional way of handling my claim, aside from that you had better satisfy the required proof they printed in small wording in the terms and conditions, this makes the worst experience I ever dealt with many travel insurance claims. Note above my own experience only.
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  • Purchase is easy and usually will get the most expensive premium thinking that the most basic would be covered. Like theft in Europe is really common, so when i was robbed and lost everything; thought that it will be alright as I was covered for. That was when the nightmare started, HLAS don't cover for mobile devices such as mobile phones, ipad and limited cash. After more than 2 months of calling their call centres and repeated documents(same docs) submissions.So if you are looking to purchase a expensive amulet, then this for you, calms the mind when you dont need it, when you need it, then this may not really work. You just can wish for it to.
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  • Got my payout 2 months after filing a claim on travel delay (6 hours). Helpful service. Price is reasonable.
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  • Updated on 30 Mar 2019
    There are a lot of exclusions in the fine print that you should take note of for which were not found on the T&C of the policy documents i found online but were present in the policy sent to me, for e.g. : "up to a maximum of thirty (30) days from the date of first treatment in Singapore, subject to a limit of up to $100 per visit.". $100/visit is a very stringent criteria, a trip to the A&E alone is already $120
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  • Updated on 11 Jun 2018
    Brought from HL a few years back and had to claim for overseas hospitalization. Staff was helpful and process was easy! Remember that the reimbursement came quickly, within 2 weeks. Would definitely recommend if the price difference from other plans isn't that huge.
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  • Updated on 11 Jun 2018
    Bought Hong Leong travel insurance once it was the cheapest travel insurance listed on Gobear at that point of time. Did not have to claim anything (fortunately!) but i wouldn't mind getting travel insurance from them again.
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  • Updated on 09 Jun 2018
    4 stars because i've bought it with ease and great price. online platform seems very straightforward, and you can see them literally everywhere in the social media. the best part, i get to reserve the Changi WiFi toggle for the first time! buying HL travel insurance definitely gives me the advantage in booking 1. the missing 1 star because i have not claimed before to truly say that this is an EXCELLENT product. TBC
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  • Updated on 03 Apr 2018
    If you read the fine print, there are a lot of exclusions that cannot be claimed. Compared to other insurances, it is definitely cheaper but at same time you are exposed to more risks of not getting any money after incident. I personally will not recommend this plan after trying last year. After a 8 h flight delay and 23 h baggage delay, I was not able to claim a single cent due to the amount of criteria to satisfy in their fine print.
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About Hong Leong Travel Protect360
Product NameHong Leong Travel Protect360 (Basic, Enhanced, Superior)
Personal Accident PaymentBasic: $200k Enhanced: $250k Superior: $300k
Medical Expenses (Overseas)Basic: $150k Enhanced: $250k Superior: $500k
Cancelled TripBasic: $5k Enhanced: $7k Superior: $12k
Lost BaggageBasic: $3k Enhanced: $5k Superior: $7k

About Hong Leong Travel Protect360

Hong Leong Travel Protect360 is from HL Assurance, a member of Heong Leong Group.

Here are some key benefits from Hong Leong Travel Protect360

  • High overseas medical benefit
  • Unlimited medical evacuation cover
  • Rental car excess benefit
  • Extensive travel inconvenience benefits

Coverage Provided by Hong Leong Travel Protect360

Hong Leong Travel Protect360 offers 3 tiers of coverage which offers varying amounts of money claimable. Single Trip and Annual Unlimited plans are available.

Basic

  • Overseas Medical Expense for an adult aged 70 years and below: $150,000
  • Accidental Death & Permanent Disablement for an adult aged 70 years and below: $200,000
  • Loss of baggage and personal effects: $500 for each article or pair or set of article, or otherwise a maximum claimable amount of $3000
  • Delayed baggage: $100 for every 6 hours or otherwise a maximum claimable amount of $1000
  • Personal liability claim of up to $500,000
  • Rental car excess claim of up to $500

Enhanced

  • Overseas Medical Expense for an adult aged 70 years and below: $250,000
  • Accidental Death & Permanent Disablement for an adult aged 70 years and below: $250,000
  • Loss of baggage and personal effects: $500 for each article or pair or set of article, or otherwise a maximum claimable amount of $5000
  • Delayed baggage: $100 for every 6 hours or otherwise a maximum claimable amount of $1000
  • Personal liability claim of up to $500,000
  • Rental car excess claim of up to $750

Superior

  • Overseas Medical Expense for an adult aged 70 years and below: $500,000
  • Accidental Death & Permanent Disablement for an adult aged 70 years and below: $300,000
  • Loss of baggage and personal effects: $500 for each article or pair or set of article, or otherwise a maximum claimable amount of $7000
  • Delayed baggage: $100 for every 6 hours or otherwise a maximum claimable amount of $1000
  • Personal liability claim of up to $1,000,000
  • Rental car excess claim of up to $1000

Good To Know

  • The maximum amount cover for any single trip is 182 days.
  • Hong Leong Travel Protect360 does not cover any pregnancy related issues.

Contact Info

  • Contact number: 6702 0202
  • 24-Hour emergency assistance services hotline: 6922 6009

Email: [email protected]