Allianz Global Assistance Reviews and Comparison - Seedly
Allianz Global Assistance
6 reviews
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Reviews (6)
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  • I travelled using Allianz last year to Japan. During my flight back, my flight was delayed and I applied for a travel delay claims. My experience was less than enjoyable. - The online claim self service submission portal do not work properly and I have to try submitting the claims multiple times. - To ensure i submitted, i emailed the team too. - Allianz replied to ask me to submit it online despite me emailing in and telling them I cant. So i tried online again and screenshot the error to them and tell them I have to submit manually. - After they received my email, i have not heard from them for 2 weeks on whether my claim has been approved / rejected, and I had to email them. - Only when I chased, and they tell me that they will process it. - My partner's travel insurance was with another provider, and it was approved in 24 hours within the online submission. - While I managed to get my travel claims, i had to deal with multiple back and forth and actively chase them for an update. - One thing's for sure, I'm not using Allianz for my travel insurance anymore.
    1 comment
    Archana Ashar
    Archana Ashar

    3w ago

    Same issues for me. Anything but hasslefree
  • It's the worst. They just do not respond. It's been more than a month I have submitted my claim and no response whatsoever. Please do not waste your money on it.i had purchased an annual travel cover and it's been a waste.they didn't do anything after the ordeal I went through on my last travel.
  • Posted on 19 Sep 2019
    When you're travelling abroad, Allianz Global Assistance Singapore travel insurance allows you to travel with confidence. You can enjoy peace of mind, safe in the knowledge you're backed by a responsive and caring support team from a company that is a global leader in insurance.
  • Posted on 01 Jul 2019
    Don't have much complains about Allianz Travel. Purchasing was fuss free, claiming was relatively easy, customer service could be better but my claims we resolves quickly
  • Posted on 01 Jul 2019
    Signed up for an annual plan with them because I travel more than twice a year and they're the only company that covers adventure/outdoor activities such as hiking and winter sports without additional charge!
  • Updated on 30 Apr 2018
    I have been purchasing from Allianz since early this year (2018). Used to buy from OCBC (Great Eastern) due to 25%/50% off premiums if you're a OCBC card holder but with all the recent spate of regional unrest (N. Korea and all) decided to grab a travel insurance with terrorism coverage. MSIG & Allianz stood out when it comes to Terrorism coverage. For comparison purposes, both insurance quote for single trip, 10 days Asean country for 1 adult below 70yo. MSIG Elite ($39 first 3 days, $5/day thereafter total $74; add in 50% discount off = $37) vs Allianz Single trip silver ($32.45 discounted price; before was $59) Allianz wins in terms of value for me because I focus more on medical expenses/theft etc.. A short comparison of benefits that matters more to me as below: Overseas emergency due to sickness/accident: MSIG $500,000 vs Allianz $1,000,000 Overseas Emergency Dental: MSIG $6000 vs Allianz 1,000,000 TCM treatment: MSIG $400 (never indicate local or overseas) vs Allianz $300 each for local & overseas Delayed luggage: MSIG $250/6hrs capped at $1000 vs Allianz $200/6 hrs capped at $1400 Loss or damage to luggage: MSIG $5000 vs Allianz $6000 (both $1000 for laptop and other effects capped at $500 each) Flight diversion: MSIG $100 vs Allianz $200 every 6 hrs Terrorism: MSIG $200,000 vs Allianz $80,000 Accidental death and perm total disability: MSIG $200,000 (non specified) vs Allianz $80,000 + 80,000 (death on commercial flight) So far I've been lucky not to use the hotline for claims but I have called them a few times to clarify on some doubts and the customer service knows their stuffs well =)
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About Allianz Global Assistance
Product NameAllianz Global Assistance Travel Insurance (Bronze, Silver, Gold)
Personal Accident And DeathBronze: $35k Silver: $80k Gold: $100k
Medical Expenses (Overseas)Bronze: $400k Silver: $1mil Gold: Unlimited
Cancelled TripBronze: $10k Silver: $15k Gold: $25k
Lost BaggageBronze: $7k Silver: $12k Gold: $15k

About Allianz Travel

Allianz Travel is from Allianz Global Assistance Singapore and aims to help travellers by offering the most suitable travel insurance.

Plans Offered by Allianz Travel

Allianz Travel offers 3 forms of travel insurance. They include:

  • Annual Multi-Trip Travel Insurance
  • Single Trip Travel Insurance
  • Family Travel Insurance

Single Trip Travel Insurance is offered in 3 tiers, the tiers are as follow:

  • Bronze, which starts from $16.20
  • Silver, which starts from $22.20
  • Gold, which starts from $33

Annual Multi-Trip Travel Insurance is offered in 2 tiers, the tiers are as follow:

  • Silver, which starts from $193.20
  • Gold, which starts from $287.40

Good To Know

  • Up to unlimited overseas medical expenses & 24/7 Global Assistance
  • Up to $15,000 loss/damage of checked in baggage
  • Paperless online claims
  • Single Trip insurance covers a maximum duration of 180 days
  • Annual multi-trip travel insurance provides cover for all trips to the area you have selected within a 12-month period with maximum coverage of 90 days per trip.
  • Insurance plans are only eligible for Singapore residents

Contact Info

  • 24 Hour Emergency Assistance: +65 6327 2215
  • Contact number: +65 6327 2210

For more info, you can visit Allianz Travel’s page here.