facebookAIG Travel Guard Direct Insurance Reviews and Comparison - Seedly

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Travel Insurance/AIG Travel Guard Direct Insurance
Travel Insurance/AIG Travel Guard Direct Insurance
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Plans (4)

Slide 1 of 4
  • AIG Travel Guard Direct Basic Plan

    $24

    PER ADULT (THAILAND, 1 WK)

    $100,000

    MEDICAL COVERAGE (OVERSEAS)

    $5,000

    TRIP CANCELLATION

    $3,000

    LOSS OR DAMAGE OF BAGGAGE

  • AIG Travel Guard Direct Standard Plan

    $34

    PER ADULT (THAILAND, 1 WK)

    $200,000

    MEDICAL COVERAGE (OVERSEAS)

    $5,000

    TRIP CANCELLATION

    $3,000

    LOSS OR DAMAGE OF BAGGAGE

  • AIG Travel Guard Direct Enhanced Plan

    $41

    PER ADULT (THAILAND, 1 WK)

    $1,000,000

    MEDICAL COVERAGE (OVERSEAS)

    $10,000

    TRIP CANCELLATION

    $5,000

    LOSS OR DAMAGE OF BAGGAGE

  • AIG Travel Guard Direct Supreme Plan

    $61

    PER ADULT (THAILAND, 1 WK)

    $2,500,000

    MEDICAL COVERAGE (OVERSEAS)

    $15,000

    TRIP CANCELLATION

    $10,000

    LOSS OR DAMAGE OF BAGGAGE

AIG Travel Guard Direct Basic Plan

$24

PER ADULT (THAILAND, 1 WK)

$100,000

MEDICAL COVERAGE (OVERSEAS)

$5,000

TRIP CANCELLATION

$3,000

LOSS OR DAMAGE OF BAGGAGE

Reviews (33)

4.1

33 Reviews

5
20
4
6
3
2
2
0
1
5

Service Rating

Ease of Claim

4.2

Claim Duration

4.1

Customer Support

4.0

Ease of Purchase

4.4
      Posted 14 Apr 2022

      Purchased

      AIG Travel Guard Direct Standard Plan

      [Hidden terms] Very easy to purchase this insurance - very hard to make a claim. We recently bought flights from Singapore to USA though Expedia so that I could see my father who was unwell. We added travel insurance because we knew in these times things can always change on a dime. Our plane tickets were also refundable... allegedly. Within a day after booking our flights my fathers condition worsened and I had to book an emergency flight to leave that evening instead of keeping my original flights which were set for a few days later. We tried to change our booking online through Expedia, but couldn't complete the process online. We tried to call Expedia, but no one answers their lines. So we were forced to buy completely new flights, under the assumption that our previous flights were protected by both Expedia's online terms and AIG insurance. Lucky for me, I got there just in time to see my father before he passed away on the day I landed, had i kept my original flights, I would have landed 5 days later and I would not have made it in time. Then came the painful process of making a claim to refund my flights all while grieving the death of my father. AIG rudely questioned the situation and even after I sent my father's death certificate they demanded a letter from his primary care doctor, as well as his discharge paper from the hospital ( you'd think a death certificate would suffice as discharge papers). After many many hours on the phone, and many emails, they informed me that his condition was preexisting and my flights would not be refunded.... His death was not a pre existing condition, he didn't even die of what he was in the hospital for. Basically, AIG has a lot of loopholes by which they can not pay out your flights. These loopholes include pretty much any thing you can think of. They will always find a reason to not pay out. I will never book anything on Expedia again, and i will NEVER buy AIG insurance again... It's a scam. They just make it so easy to click when you're checking out. But buyer beware.

      0

      What are your thoughts?

      Posted 27 Mar 2022

      Purchased

      AIG Travel Guard Direct Basic Plan

      I had a confirmed ticket from London to JFK booked on Orbitzcom which also owns Bookingcom and Travelocitycom. When I arrived at LHR the airline said no ticket was present and to call Orbitz. The time it took to reach a live person resulted in my Covid test expiring by 15 minutes. Long story short - I had to pay $1,200 to get home as I had to get a second Covid test, buy a ticket with Portugal TAP Airlines, 2 train tickets, and an Uber to get home. The flight did not even go to JFK which I found after my luggage was taken. The flight went to Portugal then Newark. All of this and AIG Travel covered nothing. I had a confirmed ticket and was simply trying to go home. Orbitz caused the flight interruption and did nothing to resolve it. Yet this travel insurance was worthless.

      0

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      24 Apr 2021

      Purchased

      AIG Travel Guard Direct Basic Plan

      Signed up with AIG twice for my family and myself. My mum had leg pain during the travel and was unable to walk. Came back and see doctor. Claiming medical fee from AIG was easy and fast. The second time that I bought AIG was right before COVID-19. Cancellation of insurance policy was fuss free too

      0

      What are your thoughts?

      11 Sep 2020

      Purchased

      AIG Travel Guard Direct Standard Plan

      [Purchase Process] Went to Kunming, China. Didn't have any technical issues as we purchased the travel insurance side-offered when we purchased air tickets on SilkAir website. Everything was electronic, from confirmation details of travel insurance together emailed with air tickets to the final official receipts and policy claim details. User interface is simple to understand and navigate through, just standby your passports, credit/debit card and mobile phone for OTP transaction input purposes. Fast, easy and efficient.

      0

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      08 Jul 2020

      Purchased

      AIG Travel Guard Direct Enhanced Plan

      The claim procedure is easy. I was sick when I was overseas. I came back to Singapore and went to see doctor 2 days later. They allowed me to claim although I did not furnish a medical report from the doctor. I just submitted the clinic's receipt to make my claim.

      0

      What are your thoughts?

      26 Jun 2020

      Purchased

      AIG Travel Guard Direct Basic Plan

      [Claims Process] I have lost my valuable items including passport in Austria in 2018 due to theft, and have made claim from AIG for the loss. The claim was smooth, quick and good; and eventually gotten the claim pretty easy and quick.

      0

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      29 Apr 2020

      Purchased

      AIG Travel Guard Direct Basic Plan

      DON'T USE THEM ... I was totally disappointed with this company. they refused to pay my claim ,hiding behind small unjust conditions in their policy. would not refund anything when the whole world is shut down by the covid 19 virus. Any company can promise great service... but paying, doing the right(just) thing and helping is not important !!! They very slow to respond to any of my emails and had to be chased up everytime to get anything other than automatically generated responses.

      0

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      26 Mar 2020

      Purchased

      AIG Travel Guard Direct Standard Plan

      May not be the cheapest price in the market but the coverage is amazing unlike those cheap/low price insurance with super bad coverage!

      0

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      05 Mar 2020

      Purchased

      AIG Travel Guard Direct Standard Plan

      AIG was very responsively quick in processing my claims for baggage damage and missing baggage cover. No hassle and no fuss and the claims were reimbursed promptly (less than 5 days). What is even more significant is that my claims were easily submitted online. Very user friendly submission process.

      0

      What are your thoughts?

      04 Mar 2020

      Purchased

      AIG Travel Guard Direct Basic Plan

      [Claims Process] Came back injured from my trip and the claim process was smooth and easy. 1st claim was made to me within one day via Paynow. Subsequent claims took more than one day, due to the amount, however didn’t take Long either. [Customer Service] CS was prompt and helpful to assist on the information I requested.

      0

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