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AIG Travel Guard Direct
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- Reviews (11)
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About AIG (AIG Travel Guard Direct)
American International Group - abbreviated AIG - has a presence in over 80 countries. Locally, AIG Asia Pacific Pte Ptd was incepted in 1953, and offers insurance products for individuals and corporate clients. These span coverage for home, travel, personal accidents, employer liabilities and personal liabilities, marine cargo and small businesses - even video production travel insurance.
If you're looking for AIG travel insurance options specifically, we've covered it in greater depth below.
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Purchased
AIG Travel Guard Direct Basic Plan
I purchased AIG/Travel Guard travel insurance in Dec/2019 for a flight I was taking in late Jan/2020. I had to cancel my trip because of complications arising from my dads death last year. I cancelled my flight and was told there would be a penalty of $200 with the airline but that my flight insurance would cover the cost. I phoned AIG/Travel Guard insurance and they said I would have to file a claim with them. I looked at the claim and they wanted my dads death certificate and social insurance number. Why the heck do they need that stuff? I spoke to a lawyer about this and he stated that I didn't have to give that info to some unknown insurance firm. I called AIG/Travel Guard back, told them I would not be providing that info to them and I would just like to cancel the insurance and get my money back. But no, seems you can only cancel within the first 2 weeks, even though the confirmation email they sent me states "Your policy will be refunded if your trip has not started and you have not made a claim." I am currently working with my CC company to dispute their charge. Why buy trip cancellation insurance if it is only good for 2 weeks. I would suggest to anyone to find another travel insurance company.0 comments0 - Posted on 03 Dec 2019
Purchased
AIG Travel Guard Direct Supreme Plan
[Claims Process] Easy claims process, I was able to get my claim (lost baggage) without any problems0 comments0 - Posted on 10 Nov 2019In the 2000s, AIG is quite good but now their service is suck and expensive. I have lots of bad experience with their customer services as well. My Car insurance was with AIG. Recently I met an car accident which another car bump into my car. I called up AIG and told them I have video footage evident and asked them if they were supposed to engage a lawyer for this issue but to my surprise their replied is "No". This ended up I got to engage a lawyer but I luckily managed to win this case. Fyi guys, my friend told me other insurance companies will engage a lawyer if you have the video footage. He also met an accident last year but his insurance company engage a lawyer for him without him worry. Lastly, not recommend you to buy AIG insurance unless otherwise.0 comments0
- Posted on 19 Sep 2019AIG Travel Guard Direct provides four plan types with varying levels of. coverage. Choose the one that best suits your travel needs. Insure, spend and travel wisely with AIG Travel Guard Direct!0 comments0
- Posted on 18 Sep 2019Best travel insurance ever I’ve purchased. Just claimed for my baggage delay’s compensation within a week.0 comments0
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What Does AIG Travel Guard Direct Cover?
Here's an overview of the benefits offered under AIG Travel Guard Direct.
- Travel and accommodation coverage
- Visa costs in event of trip cancellation
- Unlimited emergency medical evacuation
- Excursion or entertainment costs (including tours and activities) in the event of a trip cancellation
- Hassle-free travel claim payments made via PayNow
- Enhanced one-way single-trip plan
- 24/7 in-house global assistance and emergency internet use
- Cover for leisure sports
- Coverage for cancellations/interruptions to your cruise vacation, subject to covered conditions
Plan Tiers
You'll find four tiers under AIG Travel Guard Direct, including:
- Supreme (optional cruise cover add-on)
- Enhanced (optional cruise cover add-on)
- Standard
- Basic
Here's a closer look at some benefits included per plan.
What You'll Get | Supreme | Enhanced | Standard | Basic |
|---|---|---|---|---|
Cancellation of Trip (pre-departure) | $15,000 | $10,000 | $5,000 | $5,000 |
Alteration of Trip (pre-departure) | $2,000 | $1,000 | $500 | NIL |
Overseas Medical Expenses | < 70 years: $2.5 million | < 70 years: $1 million | < 70 years: $200,000 | < 70 years: $100,000 |
Continuing Medical Expenses in Singapore (for injuries sustained overseas) | < 70 years: $50,000 | < 70 years: $25,000 | < 70 years: $10,000 | NIL |
Overseas Medical Evacuation and Medical Repatriation | Unlimited | Unlimited | $500,000 | $50,000 |
Repatriation of Mortal Remains | Unlimited | Unlimited | $500,000 | $50,000 |
Loss of Personal Baggage Items | $500 to $10,000 | $500 to $5,000 | $500 to $3,000 | $500 to $3,000 |
Accidental Death and Permanent Disability | < 70 years: $300,000 | < 70 years: $200,000 | < 70 years: $100,000 | NIL |
Children Education Grant | $5,000/child (max $20,000) | $5,000/child (max $20,000) | NIL | NIl |
Travel Delays (per individual $100/six hours; per family $250 per six hours) | Individual: $3,000 | Individual: $2,000 | Individual: $1,000 | Individual: $200 |
Kidnap and hostage | $250 for every 24 hours (max $10,000) | $250 for every 24 hours (max $10,000) | NIL | NIL |
Loss of Home Contents | $5,000 | $3,000 | NIL | NIL |
AIG Travel Guard Direct Plan Tiers (Return Trip Plans)
What Countries Does AIG Travel Guard Cover?
All plans exclude Cuba, Iran, Syria, North Korea and the Crimea region.
- Region 1: Malaysia, Indonesia, Vietnam, Cambodia, the Philippines, Brunei, Laos and Myanmar
- Region 2: Region 1, and China (excluding Tibet), Hong Kong, Taiwan, Thailand, Macau, Maldives, Bangladesh, India, Mongolia, Pakistan, Sri Lanka, Bahrain, Kuwait, Qatar, Oman, the United Arab Emirates, Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Suriname, Uruguay and Venezuela
- Region 3: Regions 1 and 2, Australia, Japan, South Korea, New Zealand, Nepal, Tibet and the rest of the world
Additional Things to Know About AIG Asia Pacific Insurance
- These plans are only eligible for residents of Singapore.
- AIG Travel Guard Direct travel insurance covers travellers of all ages.
- The maximum period of coverage for a Return Single-Trip Plan is 182 consecutive days.
- The maximum period of coverage for a One-Way Single-Trip Plan ends upon your arrival at your first overseas destination (this excludes transit stops).
- The maximum period of coverage for the Annual Multi-Trip Plan is 90 consecutive days per overseas trip.
- General exclusions include losses, injuries, damage or legal liabilities arising from: pre-existing medical conditions (excepting repatriation of mortal remains or funeral expenses), participation in extreme sports, sporting activities, expeditions, missionary work and humanitarian travel, and travelling against the advice of a medical practitioner.
AIG Asia Pacific Insurance Contact Info
- AIG General claims enquiries: +65 6419 3000
- AIG Travel claims hotline: +65 6224 3698
- AIG 24-hour overseas emergency assistance hotline: +65 6733 2552
- AIG 24-hour auto assist hotline: +65 6338 6200
- Address: AIG Asia Pacific Insurance Pte Ltd, 78 Shenton Way, #09-16, Singapore 079120 (Mon to Fri, 9am to 5pm; closed on public holidays)