AIG Travel Guard Direct Reviews and Comparison - Seedly
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AIG Travel Guard Direct

  • Overview
  • Reviews (26)
  • Questions (2)
  • More Details
Travel Insurance/AIG Travel Guard Direct
Travel Insurance/AIG Travel Guard Direct

USER RATINGS

Ease of Claim

4.6

Claim Duration

4.6

Customer Support

4.4

Ease of Purchase

4.5
Travel Insurance/AIG Travel Guard Direct

USER RATINGS

Read reviews

Ease of Claim

4.6

Claim Duration

4.6

Customer Support

4.4

Ease of Purchase

4.5

Plans (4)

Slide 1 of 4
  • AIG Travel Guard Direct Basic Plan

    $24
    PER ADULT (THAILAND, 1 WK)
    $100,000
    MEDICAL COVERAGE (OVERSEAS)
    $5,000
    TRIP CANCELLATION
    $3,000
    LOSS OR DAMAGE OF BAGGAGE
  • AIG Travel Guard Direct Standard Plan

    $34
    PER ADULT (THAILAND, 1 WK)
    $200,000
    MEDICAL COVERAGE (OVERSEAS)
    $5,000
    TRIP CANCELLATION
    $3,000
    LOSS OR DAMAGE OF BAGGAGE
  • AIG Travel Guard Direct Enhanced Plan

    $41
    PER ADULT (THAILAND, 1 WK)
    $1,000,000
    MEDICAL COVERAGE (OVERSEAS)
    $10,000
    TRIP CANCELLATION
    $5,000
    LOSS OR DAMAGE OF BAGGAGE
  • AIG Travel Guard Direct Supreme Plan

    $61
    PER ADULT (THAILAND, 1 WK)
    $2,500,000
    MEDICAL COVERAGE (OVERSEAS)
    $15,000
    TRIP CANCELLATION
    $10,000
    LOSS OR DAMAGE OF BAGGAGE

    AIG Travel Guard Direct Basic Plan

    $24
    PER ADULT (THAILAND, 1 WK)
    $100,000
    MEDICAL COVERAGE (OVERSEAS)
    $5,000
    TRIP CANCELLATION
    $3,000
    LOSS OR DAMAGE OF BAGGAGE

Details

Does AIG Travel Insurance cover the COVID-19 coronavirus?

Yes AIG Travel Insurance can cover the COVID-19 Coronavirus if these conditions are met.

  • To Wuhan: before 22 Jan 2020, 12.01am
  • To Mainland China: before 27 Jan 2020, 12.01am
  • Others: before 30 Jan 2020, 12.01am, depending on T&Cs
    (COVID-19 related information as of 13 March 2020)

About AIG (AIG Travel Guard Direct)

American International Group - abbreviated AIG - has a presence in over 80 countries. Locally, AIG Asia Pacific Pte Ptd was incepted in 1953, and offers insurance products for individuals and corporate clients. These span coverage for home, travel, personal accidents, employer liabilities and personal liabilities, marine cargo and small businesses - even video production travel insurance.

If you're looking for AIG travel insurance options specifically, we've covered it in greater depth below.

Read More about AIG Travel Guard Direct
Reviews (26)

4.4

26 Reviews

  • 5
    17
  • 4
    6
  • 3
    1
  • 2
    0
  • 1
    2

Read Review About...

process claim

aig travel

customer service

travel guard

guard direct

purchase process

bought aig

easy purchase

cheapest price

insurance super

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  • Updated 4d ago

    Purchased

    AIG Travel Guard Direct Standard Plan

    May not be the cheapest price in the market but the coverage is amazing unlike those cheap/low price insurance with super bad coverage!
    0 comments
    0
  • Updated 4w ago

    Purchased

    AIG Travel Guard Direct Standard Plan

    AIG was very responsively quick in processing my claims for baggage damage and missing baggage cover. No hassle and no fuss and the claims were reimbursed promptly (less than 5 days). What is even more significant is that my claims were easily submitted online. Very user friendly submission process.
    0 comments
    0
  • Updated 4w ago

    Purchased

    AIG Travel Guard Direct Basic Plan

    [Claims Process] Came back injured from my trip and the claim process was smooth and easy. 1st claim was made to me within one day via Paynow. Subsequent claims took more than one day, due to the amount, however didn’t take Long either. [Customer Service] CS was prompt and helpful to assist on the information I requested.
    0 comments
    0
  • Updated on 01 Mar 2020

    Purchased

    AIG Travel Guard Direct Basic Plan

    AIG Guard Direct basic plan offers the best coverage for your travel. It's easy and simple to apply which took me less than 5 minutes. The coverage is almost all of your travel needs therefore is enough. I recommended this as it's fast to apply.
    0 comments
    0
  • Updated on 29 Feb 2020

    Purchased

    AIG Travel Guard Direct Basic Plan

    The Purchase Process is easy and convenient for me to purchase the Aig travel guard direct basic plan. Thumbs up!
    0 comments
    0
Questions (2)

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AIG Travel Guard Direct

AIG Travel Guard

Travel Insurance

Kathlyn Laiu
Kathlyn Laiu, Community Associate at Seedly
Level 6. Master
Answered 2w ago
For the AIG Travel Guard Direct insurance, it covers pre departure, medical, repatriations, early return home, travel delay, personal liability, baggage, personal accident, loss of equipment, golf advantage and supplementary benefit. AIG covers cruise travels as well.
👍 1

AIG Travel Guard Direct

Travel Insurance

Travel

Kenneth Lou
Kenneth Lou, Co-founder at Seedly
Level 9. God of Wisdom
Updated 2w ago
Hi Jill, I was actually in a very similar situation as you ever since the COVID-19 virus outbreak has taken over the world. Let me explain how I handled it, hopefully this helps in one way or another! Step 1: Head over to Expedia This link here: https://www.expedia.com.sg/service/#/myTrips/25623 You will find that you can select from a drop down menu to see whether your flight is available. ! I can find the KLM airlines there so you can select that. Step 2: Read the KLM Terms It does seem like they allow refunds and exchanges here: https://www.klm.com/travel/usen/preparefortravel/uptodate/flightupdate/index.htm However, because you booked through an Online Travel Agent (OTA) it is better if you go through Expedia for the refund Step 3: Submit a refund request At this link here: https://www.expedia.com/customersupport/travel-alert-refunds Get ready your Travel Itenary number and booking number with your flight. - Submitting a cancellation request does not guarantee a full refund. Cancellation policies differ depending upon the airline and if you wish to cancel, not all airlines allow for full refunds at this time. - If your airline does not offer a full refund, our customer support team will contact you to advise you of your options prior to cancelling your booking. - We will aim to confirm to you the amount of your refund within 7 business days.
Answer image preview
👍 0

What Does AIG Travel Guard Direct Cover?

Here's an overview of the benefits offered under AIG Travel Guard Direct.

  • Travel and accommodation coverage
  • Visa costs in event of trip cancellation
  • Unlimited emergency medical evacuation
  • Excursion or entertainment costs (including tours and activities) in the event of a trip cancellation
  • Hassle-free travel claim payments made via PayNow
  • Enhanced one-way single-trip plan
  • 24/7 in-house global assistance and emergency internet use
  • Cover for leisure sports
  • Coverage for cancellations/interruptions to your cruise vacation, subject to covered conditions

Plan Tiers

You'll find four tiers under AIG Travel Guard Direct, including:

  • Supreme (optional cruise cover add-on)
  • Enhanced (optional cruise cover add-on)
  • Standard
  • Basic

Here's a closer look at some benefits included per plan.

What You'll Get

Supreme

Enhanced

Standard

Basic

Cancellation of Trip (pre-departure)

$15,000

$10,000

$5,000

$5,000

Alteration of Trip (pre-departure)

$2,000

$1,000

$500

NIL

Overseas Medical Expenses

< 70 years: $2.5 million
70 years and up:
$200,000
Child:
$300,000

< 70 years: $1 million
70 years and up:
$75,000
Child:
$200,000

< 70 years: $200,000
70 years and up:
$50,000
Child:
$200,000

< 70 years: $100,000
70 years and up:
$10,000
Child:
$60,000

Continuing Medical Expenses in Singapore (for injuries sustained overseas)

< 70 years: $50,000
70 years and up:
$5,000
Child:
$10,000

< 70 years: $25,000
70 years and up:
$2,500
Child:
$10,000

< 70 years: $10,000
70 years and up:
$1,000
Child:
$10,000

NIL

Overseas Medical Evacuation and Medical Repatriation

Unlimited

Unlimited

$500,000

$50,000

Repatriation of Mortal Remains

Unlimited

Unlimited

$500,000

$50,000

Loss of Personal Baggage Items

$500 to $10,000

$500 to $5,000

$500 to $3,000

$500 to $3,000

Accidental Death and Permanent Disability

< 70 years: $300,000
70 years and up:
$150,000
Child:
$100,000

< 70 years: $200,000
70 years and up:
$100,000
Child:
$100,000

< 70 years: $100,000
70 years and up:
$50,000
Child:
$50,000

NIL

Children Education Grant

$5,000/child (max $20,000)

$5,000/child (max $20,000)

NIL

NIl

Travel Delays (per individual $100/six hours; per family $250 per six hours)

Individual: $3,000
Per family:
$7,500

Individual: $2,000
Per family:
$5,000

Individual: $1,000
Per family:
$2,500

Individual: $200
Per family:
$500

Kidnap and hostage

$250 for every 24 hours (max $10,000)

$250 for every 24 hours (max $10,000)

NIL

NIL

Loss of Home Contents

$5,000

$3,000

NIL

NIL

AIG Travel Guard Direct Plan Tiers (Return Trip Plans)

What Countries Does AIG Travel Guard Cover?

All plans exclude Cuba, Iran, Syria, North Korea and the Crimea region.

  • Region 1: Malaysia, Indonesia, Vietnam, Cambodia, the Philippines, Brunei, Laos and Myanmar
  • Region 2: Region 1, and China (excluding Tibet), Hong Kong, Taiwan, Thailand, Macau, Maldives, Bangladesh, India, Mongolia, Pakistan, Sri Lanka, Bahrain, Kuwait, Qatar, Oman, the United Arab Emirates, Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Suriname, Uruguay and Venezuela
  • Region 3: Regions 1 and 2, Australia, Japan, South Korea, New Zealand, Nepal, Tibet and the rest of the world

Additional Things to Know About AIG Asia Pacific Insurance

  • These plans are only eligible for residents of Singapore.
  • AIG Travel Guard Direct travel insurance covers travellers of all ages.
  • The maximum period of coverage for a Return Single-Trip Plan is 182 consecutive days.
  • The maximum period of coverage for a One-Way Single-Trip Plan ends upon your arrival at your first overseas destination (this excludes transit stops).
  • The maximum period of coverage for the Annual Multi-Trip Plan is 90 consecutive days per overseas trip.
  • General exclusions include losses, injuries, damage or legal liabilities arising from: pre-existing medical conditions (excepting repatriation of mortal remains or funeral expenses), participation in extreme sports, sporting activities, expeditions, missionary work and humanitarian travel, and travelling against the advice of a medical practitioner.

AIG Asia Pacific Insurance Contact Info

  • AIG General claims enquiries: +65 6419 3000
  • AIG Travel claims hotline: +65 6224 3698
  • AIG 24-hour overseas emergency assistance hotline: +65 6733 2552
  • AIG 24-hour auto assist hotline: +65 6338 6200
  • Address: AIG Asia Pacific Insurance Pte Ltd, 78 Shenton Way, #09-16, Singapore 079120 (Mon to Fri, 9am to 5pm; closed on public holidays)