AIG Travel Guard Direct Reviews and Comparison - Seedly
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AIG Travel Guard Direct

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  • Reviews (30)
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Travel Insurance/AIG Travel Guard Direct
Travel Insurance/AIG Travel Guard Direct

AIG Travel Guard Direct

4.3
30 reviews

Unclaimed

This product has not been claimed by the company yet.

USER RATINGS

Ease of Claim

4.5

Claim Duration

4.5

Customer Support

4.3

Ease of Purchase

4.5
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Plans (4)

Slide 1 of 4

  • AIG Travel Guard Direct Basic Plan

    $24
    PER ADULT (THAILAND, 1 WK)
    $100,000
    MEDICAL COVERAGE (OVERSEAS)
    $5,000
    TRIP CANCELLATION
    $3,000
    LOSS OR DAMAGE OF BAGGAGE

  • AIG Travel Guard Direct Standard Plan

    $34
    PER ADULT (THAILAND, 1 WK)
    $200,000
    MEDICAL COVERAGE (OVERSEAS)
    $5,000
    TRIP CANCELLATION
    $3,000
    LOSS OR DAMAGE OF BAGGAGE

  • AIG Travel Guard Direct Enhanced Plan

    $41
    PER ADULT (THAILAND, 1 WK)
    $1,000,000
    MEDICAL COVERAGE (OVERSEAS)
    $10,000
    TRIP CANCELLATION
    $5,000
    LOSS OR DAMAGE OF BAGGAGE

  • AIG Travel Guard Direct Supreme Plan

    $61
    PER ADULT (THAILAND, 1 WK)
    $2,500,000
    MEDICAL COVERAGE (OVERSEAS)
    $15,000
    TRIP CANCELLATION
    $10,000
    LOSS OR DAMAGE OF BAGGAGE

    AIG Travel Guard Direct Basic Plan

    $24
    PER ADULT (THAILAND, 1 WK)
    $100,000
    MEDICAL COVERAGE (OVERSEAS)
    $5,000
    TRIP CANCELLATION
    $3,000
    LOSS OR DAMAGE OF BAGGAGE

Details

AIG Travel Guard Direct Review

Here's an overview of the benefits offered under AIG Travel Guard Direct.

  • Travel and accommodation coverage
  • Visa costs in event of trip cancellation
  • Unlimited emergency medical evacuation
  • Excursion or entertainment costs (including tours and activities) in the event of a trip cancellation
  • Hassle-free travel claim payments made via PayNow
  • Enhanced one-way single-trip plan
  • 24/7 in-house global assistance and emergency internet use
  • Cover for leisure sports
  • Coverage for cancellations/interruptions to your cruise vacation, subject to covered conditions

If you're looking for AIG travel insurance options specifically, we've covered it in greater depth below.

Read More about AIG Travel Guard Direct
Reviews (30)

4.3

30 Reviews

  • 5
    19
  • 4
    6
  • 3
    2
  • 2
    0
  • 1
    3

Read Review About...

Most HelpfulMost RecentLow to HighHigh to Low
  • Liv Helena Yeo
    Liv Helena Yeo
    Level 3. Wonderkid
    Updated 2w ago

    Purchased

    AIG Travel Guard Direct Standard Plan

    [Purchase Process] Went to Kunming, China. Didn't have any technical issues as we purchased the travel insurance side-offered when we purchased air tickets on SilkAir website. Everything was electronic, from confirmation details of travel insurance together emailed with air tickets to the final official receipts and policy claim details. User interface is simple to understand and navigate through, just standby your passports, credit/debit card and mobile phone for OTP transaction input purposes. Fast, easy and efficient.
    0 comments
    0
    Post
  • Wan Ping Soh
    Wan Ping Soh
    Level 3. Wonderkid
    Updated on 08 Jul 2020

    Purchased

    AIG Travel Guard Direct Enhanced Plan

    The claim procedure is easy. I was sick when I was overseas. I came back to Singapore and went to see doctor 2 days later. They allowed me to claim although I did not furnish a medical report from the doctor. I just submitted the clinic's receipt to make my claim.
    0 comments
    0
    Post
  • Goh Wei Liong
    Goh Wei Liong
    Level 3. Wonderkid
    Updated on 26 Jun 2020

    Purchased

    AIG Travel Guard Direct Basic Plan

    [Claims Process] I have lost my valuable items including passport in Austria in 2018 due to theft, and have made claim from AIG for the loss. The claim was smooth, quick and good; and eventually gotten the claim pretty easy and quick.
    0 comments
    0
    Post
  • Ian Phillips
    Ian Phillips
    Level 2. Rookie
    Updated on 29 Apr 2020

    Purchased

    AIG Travel Guard Direct Basic Plan

    DON'T USE THEM ... I was totally disappointed with this company. they refused to pay my claim ,hiding behind small unjust conditions in their policy. would not refund anything when the whole world is shut down by the covid 19 virus. Any company can promise great service... but paying, doing the right(just) thing and helping is not important !!! They very slow to respond to any of my emails and had to be chased up everytime to get anything other than automatically generated responses.
    0 comments
    0
    Post
  • JT
    Jolly Tan
    Level 2. Rookie
    Updated on 26 Mar 2020

    Purchased

    AIG Travel Guard Direct Standard Plan

    May not be the cheapest price in the market but the coverage is amazing unlike those cheap/low price insurance with super bad coverage!
    0 comments
    0
    Post
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What Does AIG Travel Guard Direct Cover?

Here's an overview of the benefits offered under AIG Travel Guard Direct.

  • Travel and accommodation coverage
  • Visa costs in event of trip cancellation
  • Unlimited emergency medical evacuation
  • Excursion or entertainment costs (including tours and activities) in the event of a trip cancellation
  • Hassle-free travel claim payments made via PayNow
  • Enhanced one-way single-trip plan
  • 24/7 in-house global assistance and emergency internet use
  • Cover for leisure sports
  • Coverage for cancellations/interruptions to your cruise vacation, subject to covered conditions

Plan Tiers Offered by AIG Travel Guard Direct

You'll find four tiers under AIG Travel Guard Direct, including:

  • Supreme (optional cruise cover add-on)
  • Enhanced (optional cruise cover add-on)
  • Standard
  • Basic

Here's a closer look at some benefits included per plan.

What You'll Get

Supreme

Enhanced

Standard

Basic

Cancellation of Trip (pre-departure)

$15,000

$10,000

$5,000

$5,000

Alteration of Trip (pre-departure)

$2,000

$1,000

$500

NIL

Overseas Medical Expenses

< 70 years: $2.5 million
70 years and up: $200,000
Child: $300,000

< 70 years: $1 million
70 years and up: $75,000
Child: $200,000

< 70 years: $200,000
70 years and up: $50,000
Child: $200,000

< 70 years: $100,000
70 years and up: $10,000
Child: $60,000

Continuing Medical Expenses in Singapore (for injuries sustained overseas)

< 70 years: $50,000
70 years and up: $5,000
Child: $10,000

< 70 years: $25,000
70 years and up: $2,500
Child: $10,000

< 70 years: $10,000
70 years and up: $1,000
Child: $10,000

NIL

Overseas Medical Evacuation and Medical Repatriation

Unlimited

Unlimited

$500,000

$50,000

Repatriation of Mortal Remains

Unlimited

Unlimited

$500,000

$50,000

Loss of Personal Baggage Items

$500 to $10,000

$500 to $5,000

$500 to $3,000

$500 to $3,000

Accidental Death and Permanent Disability

< 70 years: $300,000
70 years and up: $150,000
Child: $100,000

< 70 years: $200,000
70 years and up: $100,000
Child: $100,000

< 70 years: $100,000
70 years and up: $50,000
Child: $50,000

NIL

Children Education Grant

$5,000/child (max $20,000)

$5,000/child (max $20,000)

NIL

NIl

Travel Delays (per individual $100/six hours; per family $250 per six hours)

Individual: $3,000
Per family: $7,500

Individual: $2,000
Per family: $5,000

Individual: $1,000
Per family: $2,500

Individual: $200
Per family: $500

Kidnap and hostage

$250 for every 24 hours (max $10,000)

$250 for every 24 hours (max $10,000)

NIL

NIL

Loss of Home Contents

$5,000

$3,000

NIL

NIL

AIG Travel Guard Direct Plan Tiers (Return Trip Plans)

What Countries Does AIG Travel Guard Cover?

All plans exclude Cuba, Iran, Syria, North Korea and the Crimea region.

  • Region 1: Malaysia, Indonesia, Vietnam, Cambodia, the Philippines, Brunei, Laos and Myanmar
  • Region 2: Region 1, and China (excluding Tibet), Hong Kong, Taiwan, Thailand, Macau, Maldives, Bangladesh, India, Mongolia, Pakistan, Sri Lanka, Bahrain, Kuwait, Qatar, Oman, the United Arab Emirates, Argentina, Belize, Bolivia, Brazil, Chile, Colombia, Costa Rica, Ecuador, El Salvador, Guatemala, Guyana, Honduras, Mexico, Nicaragua, Panama, Paraguay, Peru, Suriname, Uruguay and Venezuela
  • Region 3: Regions 1 and 2, Australia, Japan, South Korea, New Zealand, Nepal, Tibet and the rest of the world

Additional Things to Know About AIG Travel Insurance

  • These plans are only eligible for residents of Singapore.
  • AIG Travel Guard Direct travel insurance covers travellers of all ages.
  • The maximum period of coverage for a Return Single-Trip Plan is 182 consecutive days.
  • The maximum period of coverage for a One-Way Single-Trip Plan ends upon your arrival at your first overseas destination (this excludes transit stops).
  • The maximum period of coverage for the Annual Multi-Trip Plan is 90 consecutive days per overseas trip.
  • General exclusions include losses, injuries, damage or legal liabilities arising from: pre-existing medical conditions (excepting repatriation of mortal remains or funeral expenses), participation in extreme sports, sporting activities, expeditions, missionary work and humanitarian travel, and travelling against the advice of a medical practitioner.

AIG Asia Pacific Insurance Contact Info

  • AIG General claims enquiries: +65 6419 3000
  • AIG Travel claims hotline: +65 6224 3698
  • AIG 24-hour overseas emergency assistance hotline: +65 6733 2552
  • AIG 24-hour auto assist hotline: +65 6338 6200
  • Address: AIG Asia Pacific Insurance Pte Ltd, 78 Shenton Way, #09-16, Singapore 079120 (Mon to Fri, 9am to 5pm; closed on public holidays)

About AIG

American International Group - abbreviated AIG - has a presence in over 80 countries. Locally, AIG Asia Pacific Pte Ptd was incepted in 1953, and offers insurance products for individuals and corporate clients. These span coverage for home, travel, personal accidents, employer liabilities and personal liabilities, marine cargo and small businesses - even video production travel insurance.