The POEMS Online platform & the POEMS mobile app are both well designed and provide investors with all the information they require to carry out their fundamental/technical analysis.
The POEMS mobile app has a very simple and intuitive user interface. This makes navigating the app smooth and easy. On the other hand, the POEMS online platform is rather complicated. It may be too much for the non-tech savvy person to navigate well. It would be good if the technical analysis tools could also be added to the POEMS Mobile App for the benefit of the users.
The market access is good, up to date and offers a wide range of equities and investments. However, new investors simply looking for index funds (e.g. S&P 500, Dow, NASDAQ..) might be confused by the large number of tracker indexes in the different global stock markets. As a result, they might not know which one is the actual index they are looking for. An infomation tab attached to the side could be useful in helping new investors understand the technical jargon when searching for stocks.
The customer service is smooth. I've called them multiple times to assist with the transfer of funds to and from the POEMS platform. The staff were polite and efficient. They even helped to expedite my transfer, though normally it would take more working days.