Asked on 18 Nov 2020
Basically, what makes you stand out?
Val Yap, Chief Executive Officer and Founder at PolicyPal
Answered on 18 Nov 2020
At PolicyPal, we are the only platform that enables you to get the support and advisory services from all the insurers in Singapore, providing you with an end-to-end service throughout your insurance selection journey is what make us different.
At PolicyPal, we adopt three strategic initiatives to serve our customers better than the traditional insurance experience.
We’ve digitized our entire paperwork process, seeking to make it a seamless experience for you whenever you engage with us. Our 24/7 customer support is there for everyone who can reach us anytime should they need help for queries or claims.
We’ve built an internal dashboard to give us a comprehensive overview of our customers’ relevant information. This allows us to handle manual tasks such as crediting P$ credits and processing customers’ policies with incredible efficiency.
At PolicyPal, our customer support team is all in-house. Everyone you talk to is part of The PolicyPal family; we do not outsource or hire any external team to handle any of your queries. Everyone at PolicyPal is trained to do customer support, and every new joiner shadows a team member for a week to learn the ins and outs of how PolicyPal handles customer support. We set ourselves the ambitious goal of offering a one-hour response time to all queries, around the clock, every single day of the year. It sounds like a lot of work, and to be fair it is, but we feel it’s worth it.
We also offer PolicyPal credits, also known as P$ credits, is a loyalty programme for PolicyPal’s members. To start earning PolicyPal credits, all you need to do is download the PolicyPal app and sign up as a member. Both are free!
Unlike other loyalty programmes that do not allow you to cash out your rewards points, PolicyPal members can turn their P$ credits into cash. Once you reach P$1,000 in your account, you can withdraw $1,000 cash into your bank!
Participate in PolicyPal challenges
Complete PolicyPal quizzes
Buy general insurance through the app
Refer your friends & family
Play the MoneyBag virtual savings game