Who reads my meter?
Currently, SP Group provides all metering services and meter data management to all households and businesses in Singapore.
When does my meter get read?
If you have a Cumulative Meter, SP Group will read your meter once every two months. For the months when your meter is not read, you can submit your self-meter readings, or let SP Group estimate your usage. The estimated consumption will be adjusted in the following month when the actual reading is taken. You can see your next scheduled meter reading date on your utilities bill from SP Group.
If you have a Smart Meter, your meter date will be sent to SP Group daily and consolidated into a monthly usage amount.
How does SP Group estimate my usage?
During the months when your meter is not read, SP Group will calculate your estimated usage by multiplying the average daily usage between the last two actual meter readings by the number of days in the current billing period. The estimated consumption will be adjusted in the following month when the actual reading is taken.
How can I be billed based on actual meter readings every month?
There are two ways you can go about this. You can either install a Smart Meter, or read your own meter on the estimation month. If you opt to perform a self-reading, you must submit your readings to SP Group via WhatsApp at 8482 8636, the SP Utilities Portal or through the SP Utilities App. You can find the submission period in a message on your utilities bill from SP Group, on the SP Utilities Portal or the SP Utilities App.
If you wish to change to a Smart Meter, please contact us through our Customer Care at 1800-835 6463 or via the Customer Portal.
What is the difference between a Smart Meter and a Cumulative Meter?
Both meters can measure your monthly usage reliably.
The main difference between the two lies in their ability to measure your usage profile, which varies over the course of a day. A Smart Meter can measure your half-hourly usage and provide your electricity retailer with an accurate daily usage profile. The Cumulative Meter only measures your aggregated usage between two meter reading dates. With this meter, your daily profile is derived from a Static Residential Load Profile (âSRLPâ).
Who reads my meter?
Currently, SP Group provides all metering services and meter data management to all households and businesses in Singapore.
When does my meter get read?
If you have a Cumulative Meter, SP Group will read your meter once every two months. For the months when your meter is not read, you can submit your self-meter readings, or let SP Group estimate your usage. The estimated consumption will be adjusted in the following month when the actual reading is taken. You can see your next scheduled meter reading date on your utilities bill from SP Group.
If you have a Smart Meter, your meter date will be sent to SP Group daily and consolidated into a monthly usage amount.
How does SP Group estimate my usage?
During the months when your meter is not read, SP Group will calculate your estimated usage by multiplying the average daily usage between the last two actual meter readings by the number of days in the current billing period. The estimated consumption will be adjusted in the following month when the actual reading is taken.
How can I be billed based on actual meter readings every month?
There are two ways you can go about this. You can either install a Smart Meter, or read your own meter on the estimation month. If you opt to perform a self-reading, you must submit your readings to SP Group via WhatsApp at 8482 8636, the SP Utilities Portal or through the SP Utilities App. You can find the submission period in a message on your utilities bill from SP Group, on the SP Utilities Portal or the SP Utilities App.
If you wish to change to a Smart Meter, please contact us through our Customer Care at 1800-835 6463 or via the Customer Portal.
What is the difference between a Smart Meter and a Cumulative Meter?
Both meters can measure your monthly usage reliably.
The main difference between the two lies in their ability to measure your usage profile, which varies over the course of a day. A Smart Meter can measure your half-hourly usage and provide your electricity retailer with an accurate daily usage profile. The Cumulative Meter only measures your aggregated usage between two meter reading dates. With this meter, your daily profile is derived from a Static Residential Load Profile (âSRLPâ).