I have been trading on IG for almost 10 years. Unfortunately they started to become more disappointing since about 2 years ago. This gives me the feeling that they have shifted their focus onto how to scoop more money from things from their clients, e.g. readjusting the spreads, the interests, etc. instead of growing with clients through better customer support.
Since the system upgrade, they have been displaying the figures incorrectly on their app - fristly, they are unable to self-examine/test; secondly, half a year after i sent in feedback with screenshots of such display on their app, they are still unable to rectify it.
Things like this would you make you doubt your confidence in their other capabilities in serving their clients. And such worries are proven. For example, i called their helpline for 3 days and was unable to speak to anyone. I subsequently sent them a number of emails, but received ZERO reply! I then called and texted one of their managers and was told that he felt sorry to hear that but could not do much about it either.
Some of the configurations on the app are confusing too. Such confusions are like traps that make you make COSTLY mistakes easily.
In short, IG is deteriorating over the recent years. I was a satisfied client for many years. I am turned away by their poor system upgrade and deteriorated customer support.
IG fees are certainly on the high side compared to other platforms in the market. If they provide better customer support, I would feel it is worthy. However, in the past two years, IG has been taking more money from their clients while customer support has been reducing.