It started with the purchasing process. We really had no choice but to go with AIG as they had tied up with car dealers as a "bundle". If we do not go with the bundle, we have to top up a sum to the car price (which is very high! much higher than the difference in premium between AIG and other car insurers' premium).
So we are indeed puzzled by their definition of "subsidy by AIG" as promoted to us on why we must go with AIG and why we must top up the purchase price if we opt to go with another insurer. And their is a 2 years plan !
( We hope MAS can look into this as this form of so called subsidy is false marketing if we end up paying higher)
Next the payment processing. We had signed up for a 24 months instalment via a credit card (why not when its zero interest rate). Even though we had signed on the form and marked out the 24 months instalment clearly and checks done by the motor company sales rep, we were billed for the full sum.
It took them a couple of weeks to reverse this charge, by which time we had to pay the sum in full as according to UOB Card Center (which we charged the payment to), is to avoid "late interest and late payment" charges. OMG. We were even made to be responsible for someone's else error.
So we are now waiting eagerly for the 2 years plan to end and we will be happy to switch to other insurer.
Please be more transparent on the marketing tactic used in the so called subsidy and promotion.