Anonymous

12 May 2019

∙

Why does Zero Mobile customer service staff speak with an accent? I find it too difficult to understand what they are trying to convey. Does anyone else feel the same about their customer service?

Looking for other Zero Mobile customers who might feel me

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Chin Guo Qiang

12 May 2019

Assistant Vice President, IT EUC at OCBC

Outsourcing of Customer Service to places like the Philippines and Sri Lanka or other Asian countries are the normal.

Coupled with high turnover rate means customer satisfaction index will be affected.

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Zero Mobile

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Related Posts

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I am feeling very tired/sian working but if i decide to quit to take a break, i'm afraid of not being able to find a job. Hence i find myself often in this loop. Anyone feel the way?

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I travel once a year for vacation so being unable to travel overseas this year is making me feel very bummed out. Am actually considering staycations this Dec. Anyone else feels the same?

I read from some articles about the usefulness of using multiples like P/E ratio in trying to find undervalued stocks. Anything else to take note?