Why does Zero Mobile customer service staff speak with an accent? I find it too difficult to understand what they are trying to convey. Does anyone else feel the same about their customer service? - Seedly
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Zero Mobile

Asked by Anonymous

Asked on 24 Apr 2019

Why does Zero Mobile customer service staff speak with an accent? I find it too difficult to understand what they are trying to convey. Does anyone else feel the same about their customer service?

Looking for other Zero Mobile customers who might feel me

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Chin Guo Qiang
Chin Guo Qiang
Level 5. Genius
Answered on 12 May 2019

Outsourcing of Customer Service to places like the Philippines and Sri Lanka or other Asian countries are the normal.

Coupled with high turnover rate means customer satisfaction index will be affected.

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