Which Telco do you think is the best, in terms of customer service, price, and connection? - Seedly

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Asked by Leong Wen Fong

Asked on 08 Oct 2018

Which Telco do you think is the best, in terms of customer service, price, and connection?

I'm currently using Singtel's SIM-Only plan, but might want to change out!

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Gabriel Lee
Gabriel Lee
Level 6. Master
Answered on 08 Oct 2018

I've been using Starhub for many years, very stable network connection. As far as I recall, didn't experience any downtime nor issues. Customer service is great too! Thanks to Circles.Life, Starhub now offers rather attractive SIM only plans, especially for tertiary students. Check it out here - http://www.starhub.com/personal/mobile/mobile-phones-plans/postpaid-plans/sim-only-plans.html

Tried Circles.Life too, customer service is pretty good but experienced downtime before where 3/4G was suddenly cut off. Had to restart and wait for awhile before it went back to normal.

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Nax Chua
Nax Chua
Level 3. Wonderkid
Updated on 07 Jun 2019

I am currently using M1 Sim-E 118 plan... It gives you unlimited talk time, sms and "unlimited" data (up to 50gb @ full speed, 1mbps speed @ unlimited after your 50gb data used.) So far data connection wise quite stable and reasonable speed while on the go, except NEL which is horrible during peak hours... You can switch to 3G network when u r in NEL if urgently need to use mobile data.

One of the best using M1 would be the data passport which allows you to bring 30gb local data to overseas at a minimal charge... It will be good for those who always travel around...

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Leong Wen Fong
Leong Wen Fong

08 Oct 2018

Thanks Nax!
HC Tang
HC Tang, Financial Enthusiast, Budgeting at The Society
Level 8. Wizard
Updated on 07 Jun 2019

My choice of the Best: Circle Life.

  1. Customer Service: Using their app for most service or feature can be activated / discontinue by their apps. This save everybody time's where I don't need to wait for the telco (especially Starhub) CSO for 20 mins and nobody answer my calls to do simple things such as data top up. True the rest of the old boys telco has beef up their app but so far Circle's still the best and email respond is fast too.

  1. Price: $28 with 6GB, 100mins (talktime), caller ID, unlimited whatsapp.

(note: add $2 for unlimited incoming calls, since the 100 mins is TALKTIME not Outgoing call time)

  1. Connections: It uses M1 network, so far issue has been resolve. So far so good.

In modern mobile usage, we don't call out much, we dont' really SMS, these 2 are minimal.

We still receive some calls and we use Data the most due to smart phone usage. Thus this is the best modern all rounder plan.

The only downside is that they don't subsidize phone because it's a no contract plan so you can go / change anytime.

Read all Seedly user review of telco here, especially Circle life: https://seedly.sg/reviews/telco-mobile-plans/circles-life

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Leong Wen Fong
Leong Wen Fong

08 Oct 2018

Thanks for the reply HC!
HC Tang
HC Tang

08 Oct 2018

Welcome bro.
Xinyi Lum
Xinyi Lum
Level 5. Genius
Answered on 08 Oct 2018

I've been with M1 ever since I got my first phone(that's a good 7 years), and I must say that the few times that I've had to call customer service regarding an extra fee or queries on my data plan, the customer service officer has often been professional and helpful.

I dread dealing with CS because I feel bad for taking up their time on their long list of calls, but also dread having to go back and forth if there happens to be an elaborate issue (which I thankfully have not faced in my time with my M1).

  1. CS: Great, but subjective

  2. Pricing: Not the most competitive, this is one factor that makes me look to other telcos

  3. Connection: Have had connection interrupted maybe twice or thrice where I can remember? But on a whole pretty decent and stable I would say

Have had a good experience so far, so will probably continue to stick with them for the time being!

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Elsa Goh
Elsa Goh
Level 5. Genius
Updated on 08 Oct 2018

No single right answer cos it depends on your needs.

Just stay away from plans that are bundled with phones unless u have a huge discount from somewhere else. And remember after 2 years u will still be paying the same monthly rate even tho u have finished paying for ur phone in instalments.

Also note singtel and starhub sim only plans quietly take away a lot of your data, all talktime and sms after 1 year (depending on the plan). This is unless u purposely contact them to ask them to renew, and im not even sure whether that works.

Circles life i heard a loooot of data.

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Chin Guo Qiang
Chin Guo Qiang
Level 3. Wonderkid
Updated on 07 Jun 2019

Tried the following telcos in the list.

  1. M1 - Good coverage with proper Customer Service
  2. Circles.Life - Similar to M1 but lesser priority due to MVNO status, even better Customer Service.
  3. Zero1 - No-fuss usage via SingTel network but bad in Customer Service and response
  4. Starhub (Current) - So far so good, no complaints. Data coverage can be a bit spotty.

Pricing wise so far is Starhub having the cheapest deal with good bundled data pack, 9GB data with Weekend Unlimited Data, 200 mins talktime (no SMS though), for the price of $24 (add $6 for 3GB Data after first 6 months).

Comes with free CallerID for 2 years (CIS benefit), Starhub XS (SIM-Only) plan.

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As Df
As Df

08 Oct 2018

Circle life. Some connectivity issues in shopping mall basements. OTP SMS delays. Ditto for My republic only even worse.
Gabriel Tham
Gabriel Tham, Kenichi Tag Team Member at Tag Team
Level 8. Wizard
Answered on 01 Jan 2019

M1 sim only plan! Cheap, no service issues, been using since donkey years ago already.

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Chin Aik Soh
Chin Aik Soh
Level 1. Freshie
Updated on 31 Dec 2018

Circle Life is better and flexible ! Better telcom i would recommend

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Jefremy Juari
Jefremy Juari
Level 3. Wonderkid
Updated on 07 Jun 2019

Circles.life without a doubt. The app is brilliant, but shifted out due to data being capped. The top 3 telcos are outright scams imo. Better value at smaller telcos

2 comments

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Leong Wen Fong
Leong Wen Fong

10 Oct 2018

Yo Jefremy, you mind explaining more about why you feel CL is so good?
Jefremy Juari
Jefremy Juari

30 Oct 2018

30 sec reply anytime on the chat in the app.
Colin Lim
Colin Lim
Level 3. Wonderkid
Answered on 08 Oct 2018

singtel combo XO

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