When I am on a contract with Ohm, can I port my contract to my new address? Is there a cost? How do I go about to do that? What is the process like? - Seedly
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Ohm Energy

Asked on 05 Mar 2020

When I am on a contract with Ohm, can I port my contract to my new address? Is there a cost? How do I go about to do that? What is the process like?

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Ohm Energy
Ohm Energy, Representative at Ohm Energy Pte Ltd
Level 5. Genius
Answered on 05 Mar 2020

If you are moving house, you can port your existing contract to your new address if some of the conditions are fulfilled.

Once these conditions are fulfilled, there will be no early termination charges and you will be allowed to port your current contract over to your new premises.

  1. The new SP account holder must be the same person as the current Ohm contract

  2. There must not be any gaps (i.e. sell the house and in between there are no location to port the contract to)

  3. You need to open a new SP account and close the current one in order to make a port via moving house tab in our customer portal.

  4. There will be an electricity account closure fee of $10 before gst chargeable by SP group

  5. The balance of your contract period is more than 60 days. (If it is less than 60 days, do reach out to us and we will guide you on the porting process)

If your electricity meters is inside your homes, you would need to be present when SP sends their meter readers to take your meter readings.

Step1: To close your existing electricity account at your old address, drop us an email at least 2 weeks in advance so that we can arrange the account closure for you.

Step2: Open a new SP account including electricity and you will be given a new 10 digit SP account number.

Step3: From here, you can log in to our Customer Portal - Under "Moving Premises" tab, you can now port your contract to your new address. It will take at least 5 business days to port your contract over as well. During this period, you will be on regulated tariff.

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