How do I terminate my Agreement with Ohm?
We're sorry that it didn't work out. If you wish to terminate your Agreement with Ohm, get in contact with us and submit a transfer request via your Customer Portal. Also, contact your new retailer to initiate the transfer of your electricity account.
Important: If you’ve chosen to go with a Price Plan with a fixed Supply Term, like Fixed Ohm, and you wish to terminate your Agreement and transfer to another retailer during the trial period, please make sure that your transfer date to your new retailer is within the trial period. If you are transferring out of Ohm after the end of your trial period, we may not be able to waive your early termination fee.
If we receive a transfer request from your new retailer before you have notified us, or if the transfer date to your new retailer or SP Group is after the end of the trial period, we may not able to waive your Early Termination Fee.
Refer to applicable Promotion Terms and Conditions for more information.
Can I switch back to SP Group?
Yes, of course. You can switch back to SP Group and buy electricity from them at the SP Group Regulated Tariff or at Wholesale Rates.
In order for us to initiate the process, please submit your transfer request via your Customer Portal, choose your preferred SP Group Price Plan and select your transfer date.
How do I terminate my Agreement with Ohm?
We're sorry that it didn't work out. If you wish to terminate your Agreement with Ohm, get in contact with us and submit a transfer request via your Customer Portal. Also, contact your new retailer to initiate the transfer of your electricity account.
Important: If you’ve chosen to go with a Price Plan with a fixed Supply Term, like Fixed Ohm, and you wish to terminate your Agreement and transfer to another retailer during the trial period, please make sure that your transfer date to your new retailer is within the trial period. If you are transferring out of Ohm after the end of your trial period, we may not be able to waive your early termination fee.
If we receive a transfer request from your new retailer before you have notified us, or if the transfer date to your new retailer or SP Group is after the end of the trial period, we may not able to waive your Early Termination Fee.
Refer to applicable Promotion Terms and Conditions for more information.
Can I switch back to SP Group?
Yes, of course. You can switch back to SP Group and buy electricity from them at the SP Group Regulated Tariff or at Wholesale Rates.
In order for us to initiate the process, please submit your transfer request via your Customer Portal, choose your preferred SP Group Price Plan and select your transfer date.