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Anonymous

12 May 2019

∙

Why does Zero Mobile customer service staff speak with an accent? I find it too difficult to understand what they are trying to convey. Does anyone else feel the same about their customer service?

Looking for other Zero Mobile customers who might feel me

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Chin Guo Qiang (ITIL4 / CSPO / CSM)

12 May 2019

Assistant Vice President, IT Operations at Bank of China Limited

Outsourcing of Customer Service to places like the Philippines and Sri Lanka or other Asian countries are the normal.

Coupled with high turnover rate means customer satisfaction index will be affected.

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