What to do if a financial company wind down it business? Moneyowl to iFAST Financial Pte Ltd

Yup you will get a new agent from iFast to replace.

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You can also find your own agent from Singlife to take over. If you'd like, I can intro you to one.

If your agent also go to ifast, chances are your agent will retain original customers.

if not, ifast should assign an agent to you. if they did not, you can request for one. if you don't like the agent, you can always request to change another.

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but truth be told, most often, the new agent(s) will not care about you or your policy as they do not recevie any commissions from taking over another agent's customers. the only reason the new agent will call you is to entice you to cancel and buy new policy from them. hard truths. the industry works on sales and commissions.

even harder truth, the company will not care whether their agents resond to you or not. as long as the agent did not break any MAS regulation, THE COMPANY DOES NOT CARE.

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best is to take care of yourself. the good thing is for hospital shield plan, you can just tell the payment counter you like to deduct from shield plan and let the hospital do all the claims.
hope this helps.