What are Ohm’s payment terms? Can I change my billing cycle for electricity? Where can I check my account balance? How can I settle my monthly bills?

Just to add on, OHM bills are usually 1 month delay.

Means your usage in Feb 2019, will be billed on 1 Apr 2019. Then Mar usage will be billed on May.

It may be confusing because your SP bill includes water usage.
So 1 March SP bill

• 1st Jan to 31st Jan electricity
• 1st Feb to 28th Feb Water

Not sure if Ohm changes the way they billed but this was my experience last year till Jan 2020.

How can I settle my monthly bills?

SP Group acts as the billing agent for Ohm. They offers various ways, such as cheque or GIRO, for you to settle your monthly bills. If you’re currently paying your monthly SP Group utilities bill using GIRO, you do not need to submit another GIRO form when you switch to Ohm. All existing payment arrangements you have with SP Group for your current utilities bill will remain. If you have any questions regarding your payment options, drop us a message via Customer Portal or call our Customer Care at 1800-835 6463.

Where can I check my account balance?

You can find your account balance for the electricity portion of your utilities bill on your Customer Portal. Alternatively, you can log into SP Utilities Portal or use the SP Utilities App to check your account balance for your total SP Group utilities bill.

What are Ohm’s payment terms?

Our payment terms are the same as SP Group’s terms – the payment of your utilities bill from SP Group is due 14 calendar days from the bill date. Late payment fees remain the same at 1% of the unpaid amount.

Can I change my billing cycle for electricity?

Unfortunately, you don’t have the option to change your billing cycle. SP Group aligns the billing cycles of all utilities, such as gas, water and electricity, to optimise the deployment of meter readers to a reading area. A change in billing cycle can only be initiated by SP Group for operational reasons.