Help! I can't upgrade my flight to business class even though there are seats online. Anyone with similar experience?

Hi anon,

​

You'll want to ensure that your economy class ticket is of a fare bucket that is upgradable, not all fare buckets can be upgraded (I'm presuming you are travelling for business? If so, your company would usually book a flexible economy ticket which is of a more expensive fare bucket) So check the fare bucket with your travel agent.

​

If the fare bucket can be upgraded, then I can't think of any reason that you can't, provided you have the requisite miles in your FFP that's applicable to the ticket you bought. Codeshare flights usually present some complexity, and some can't be upgraded at all.

Flight upgrade depends on the terms and conditions set by the airline.

For example, Singapore Airlines allows upgrade only if the tickets are from the same category.

Try calling the customer service and check with them the exact category that you are in, and how you can use your existing miles to upgrade your flight - they should be able to give you the most accurate information.

Here is everything about me and what I do best.