Use SINGX at your own risk, rates shown super good BUT after Fees you've been ripped off?
Previously sent 2k+ on my own account and did another balance of 3000 SGD left for first 2 time fee free transfer, was scammed on the 2nd order, Customer agent told me I did not enter the promo code, which I clearly DID and this trickery has happened to my wife's transaction.
2256hrs 13/6/2024
Assisted wife to do a transaction of 3000 SGD to MYR.
Brand new account prompted 2x fee free limited to 3000 SGD.
Promo Code "WELCOME3K"
When made the order it shows successfully entered promo code and fee turned to $0 on the summary page, when goes on to the next page, it ask for payment via PayNow QR Code
So she did and payment amount showed 3016.5 instead of 3000 SGD promised with promo code promised.
So instead of proceeding, she did a manual UEN Paynow transfer to them and entered the transaction Number shown with 3000 SGD only.
But on the Activities -> Remittance page it shows
Total amount 3016.5 and amount 3000 assuming the promo code wasn't applied, fees were implied on order.
Will call SingX tomorrow "14/6/2024" when it's open to resolve and update this review.
Update 2258 14/6/2024
Wife called SingX in the morning 0902 sharp when they open, explained to Customer agent, he did mentioned there was no promo code being applied etc, Then my wife said "stated clearly on summary page promo code fee was $0, then add on your system never apply until right?"
Customer agent replied "no miss, I will ask the technical team to add promo code in for you"
All seems well and good but no, it took them almost 2-3 hours to apply the promo code, followed by 3 times of chatting with their customer agent via live chat, during 1st chat was asking about the promo code technical team stuff, 2nd and 3rd time was asking when will the funds be sent to receiver account? was told "Standard processing time" which stated clearly on singx website if before 5pm same day delivery, unfortunately funds is still showing processing on 2258 hrs.
With my wife's experience shared proceed with caution and at your own risk, website UI is super bad, when making orders they will not allow you to enter promo code until the end of the page, if you want to top up to their singx wallet PLEASE do not do so, if you entered promo code it will still show the fee on the page and to proceed you need amount + fee on singx wallet before proceeding then on last page when you enter promo code, it will deduct the amount without fee BUT your funds on singx wallet will not be withdrawable unless you pay their processing fee. Just proceed with the bank transfer option, enter your sender details etc. then apply promo code.
Update 18/6/2024 2241hrs
Still have NOT received my funds Sat Sun no open, and Monday PH it's fine but Tuesday damn full working day, never receive the funds will check in with them on 19/6/2024 when they open. Very bad experience, If i could give -5 star I would.
I'm trying to remit money to an NGO non-profit organisation in India, do you know if it can be done at similar cheap rates with good service?