😔It's all very nice the articles and pictures, on SM, unless of course One's policy is expired. Unfortunately, after 14 years, yes, my policy expired and no one informed me. In fact, your very friendly happy company, sent a most impersonal letter to say "a review our records indicates that you have ....... Hence please note that your DPS policy has expired on 14 May 2020."
By the way, the letter was dated 15 May 2020. I find it hilarious that you remind clients to pay 1 or 2 months early, and for an expired and cancelled contract, 10 days after the expiry date. Is it because I'm not of any value now that you (as written in the letter) "are unable to invite me for further renewals"?
Here's why NTUC Income does not deserve even a star.
This letter requires no signature (I received this as an ending for my loyalty)
But it does gives us pause to reflect.