Personally trade on SCB platform. Havent done much, only a few trades.
Started out by opening an account with SCB at the bank.
The person that attended to me was very nice, professional. She answered all my questions clearly. Although it would be better if there were some essential information given to me.. maybe like a handbook or something. LOL i that time just start so a lot things don't know.
Then also the paper works i signed i didnt have a copy of it ): .. I also forget to request a photocopy of it. Don't know if its SOP.
But the opening of account is really fast. My SCB account opened faster than my another account by a week. It takes if im not wrong approx 1 ~ 2 weeks to open sc trading acc.
My experience with their customer service is pretty good. SCB is my first platform, so naturally a lot of things I don't know. Especially how to use their platforms, understanding different words means what, how they derive their profit & loss in my portfolio etc. A lot of things I don't know uh, damn confused at the start. Made me lose $20 .. ):
Then I called their trading hotline. My experience:
1: They pick up damn fast. Like literally 0 waiting time.
2: The customer service personnel was very patient with my questions. Answered them diligently and clearly. I ask a lot like those simple questions, then they not impatient.
3: There were questions they couldn't answer and said that it has to be referred to the technical department. And will call me back. Next day or 2 days later got 2 calls. One from the original personnel attending to my question, the other was from the technical department. Both clarified my questions.
Walk into any Stand chart bank. tell them u wanna open a trading account. they'll do everything for you. Note that SCB are the custodian of your shares. So unlike UOBkh / dbs vickers etc, your shares arent put into your CDP acc.
SCB also requires you to open an esavers account with a minimum maintanece of 1k inside the account. if not they charge u $5 every month.. :( cb..
Then got account liao can use their platform to buy or sell shares lor! But like need transfer money into sc securities then got money then can trade. then earnings or loss go back securities. then around 3 working days the money can put inside your savings account. bla bla . u walk into any SCB they explain in detail for you.
Overall experience was pleasant with SCB. And also trade with them cause fees low. hehe. i poor. no money.
P.S. Would be nice if they would revert back to their own ways.. no minimum fee