Why is there a metering adjustment on my bill?
There can be two reasons as to why you will see a metering adjustment on your bill.
The current meter infrastructure is owned by SP Group. SP Group's meter readers read your meter every two months. Your usage is estimated by SP Group in the month that your meter is not read. After your actual meter reading, SP Group then sends us updated meter usage data (if any) to account for under/over estimation for the month that your meter is not read. We then adjust the amount you would have been billed as a result of this updated meter data received from SP Group.
It can also be due to faulty electricity meter. If your meter is found to be faulty, SP Group will replace your electricity meter and adjust your meter reading data for the period whereby the meter is deemed faulty. You can check and download your adjusted usage data via the Customer Portal. Ohm will adjust your bill based on the correct meter readings. Any difference in the charges will be refunded or debited to you.
What is a billing adjustment?
These are adjustments for billing errors which are not caused by meter errors
Why is my bill higher than usual in June and July 2020?
SP Group suspended meter reading during the Circuit Breaker months in 2020.
Find out how your utilities bills will be calculated for those months at https://go.gov.sg/ema-elec-demand.
Why is there a metering adjustment on my bill?
There can be two reasons as to why you will see a metering adjustment on your bill.
The current meter infrastructure is owned by SP Group. SP Group's meter readers read your meter every two months. Your usage is estimated by SP Group in the month that your meter is not read. After your actual meter reading, SP Group then sends us updated meter usage data (if any) to account for under/over estimation for the month that your meter is not read. We then adjust the amount you would have been billed as a result of this updated meter data received from SP Group.
It can also be due to faulty electricity meter. If your meter is found to be faulty, SP Group will replace your electricity meter and adjust your meter reading data for the period whereby the meter is deemed faulty. You can check and download your adjusted usage data via the Customer Portal. Ohm will adjust your bill based on the correct meter readings. Any difference in the charges will be refunded or debited to you.
What is a billing adjustment?
These are adjustments for billing errors which are not caused by meter errors
Why is my bill higher than usual in June and July 2020?
SP Group suspended meter reading during the Circuit Breaker months in 2020.
Find out how your utilities bills will be calculated for those months at https://go.gov.sg/ema-elec-demand.