When can I renew my Agreement?
You should renew your Agreement one month before it’s stipulated to end. You can visit your Customer Portal to check if your Agreement is up for renewal. We’ll also send you an email to remind you when your Agreement is about to come to an end.
Agreement renewals only apply to Price Plans with a fixed Supply Term, like Fixed Ohm.
Can I choose a new Price Plan once my current Agreement expires?
Yes, of course. Simply log into your Customer Portal, start the renewal process and choose the Price Plan you want for your new Agreement. If you have forgotten your password, you may request to for a reset via our Customer Portal. A simple guide for you on the renewal process:
Log-in to your Ohm Customer Portal.
Select "Electricity Price Tab". You will be able to see if you will be able to change a price plan.
Select Change my Price Plan and will be re-direct to leave the current page to our website.
Choose the Price Plan and the contract period.
Click on "Change Ohm Now" and your information will be auto populated.
Proceed to the required steps to Verify and Confirm. You would be on your way to a new Price Plan.
If you need to refresh, click on your account name at the top right hand corner to repeat the steps.
Can I switch to another electricity retailer or back to SP Group after my Agreement expires?
Sure. Just get in contact with us and submit a transfer request via your Customer Portal. Please note that a transfer to a retailer other than SP Group has to be initiated by your new retailer.
What if there is a gap between the transfer date to my new retailer and the Supply End Date with Ohm?
We’ll automatically renew your current Agreement for this intermediate period. Details of this temporary renewal will be sent to you in a separate email. This temporary renewal will not affect your transfer to your new retailer.
What should I do if I want to stay with Ohm, but I forgot to renew my Agreement?
Your Agreement will automatically be renewed if we do not hear from you or another retailer. We will renew your Agreement using the same Price Plan and Supply Term as your current Agreement, and at our prevailing rate. If your current Price Plan is no longer available, your Agreement will be renewed using a similar Price Plan. Your new Agreement will start the day after your current Agreement ends, and we’ll send all the details of your new Agreement to you in an email.
When can I renew my Agreement?
You should renew your Agreement one month before it’s stipulated to end. You can visit your Customer Portal to check if your Agreement is up for renewal. We’ll also send you an email to remind you when your Agreement is about to come to an end.
Agreement renewals only apply to Price Plans with a fixed Supply Term, like Fixed Ohm.
Can I choose a new Price Plan once my current Agreement expires?
Yes, of course. Simply log into your Customer Portal, start the renewal process and choose the Price Plan you want for your new Agreement. If you have forgotten your password, you may request to for a reset via our Customer Portal. A simple guide for you on the renewal process:
Log-in to your Ohm Customer Portal.
Select "Electricity Price Tab". You will be able to see if you will be able to change a price plan.
Select Change my Price Plan and will be re-direct to leave the current page to our website.
Choose the Price Plan and the contract period.
Click on "Change Ohm Now" and your information will be auto populated.
Proceed to the required steps to Verify and Confirm. You would be on your way to a new Price Plan.
If you need to refresh, click on your account name at the top right hand corner to repeat the steps.
Can I switch to another electricity retailer or back to SP Group after my Agreement expires?
Sure. Just get in contact with us and submit a transfer request via your Customer Portal. Please note that a transfer to a retailer other than SP Group has to be initiated by your new retailer.
What if there is a gap between the transfer date to my new retailer and the Supply End Date with Ohm?
We’ll automatically renew your current Agreement for this intermediate period. Details of this temporary renewal will be sent to you in a separate email. This temporary renewal will not affect your transfer to your new retailer.
What should I do if I want to stay with Ohm, but I forgot to renew my Agreement?
Your Agreement will automatically be renewed if we do not hear from you or another retailer. We will renew your Agreement using the same Price Plan and Supply Term as your current Agreement, and at our prevailing rate. If your current Price Plan is no longer available, your Agreement will be renewed using a similar Price Plan. Your new Agreement will start the day after your current Agreement ends, and we’ll send all the details of your new Agreement to you in an email.