Who reads my meter?
SP Group provides all metering services and meter data management to all households and businesses in Singapore.
When does my meter get read?
If you have a Cumulative Meter, SP Group will read your meter once every two months. For the months when your meter is not read, you can submit your self-meter readings, or let SP Group estimate your usage. The estimated consumption will be adjusted in the following month when the actual reading is taken. You can see your next scheduled meter reading date on your utilities bill from SP Group.
If you have a Smart Meter, your meter date will be sent to SP Group daily and consolidated into a monthly usage amount.
How does SP Group estimate my usage?
During the months when your meter is not read, SP Group will calculate your estimated usage by multiplying the average daily usage between the last two actual meter readings by the number of days in the current billing period. The estimated consumption will be adjusted in the following month when the actual reading is taken.
The Meter Infrastructure in Singapore
The meter infrastructure in Singapore is still owned by SP Group. They will continue to read your analogue meters once every two months. Each account closure and account opening must be administered by SP Group before you can switch retailers.
How do I close my electricity account with my retailer?
You will have to reach out to the electricity retailer in order to close off your electricity accounts. By SP Group requirement, you will need to provide us at least 7 business days notice in order for SP to arrange for an account closure date. Weekends will not be be applicable for the account closure date as mandated by SP Group.
How do I open a new SP account?
As the account opening for utilities is administered by SP Group, you will need to open electricity, water, gas and refuse with SP Group before you can switch to a private retailer.
Any fees for account closure?
There is a $10.70(incl. GST) Account Closure fee chargeable by SP Group for the termination request of your SP MSSL account, and for any subsequent changes to the account closure request.
Who reads my meter?
SP Group provides all metering services and meter data management to all households and businesses in Singapore.
When does my meter get read?
If you have a Cumulative Meter, SP Group will read your meter once every two months. For the months when your meter is not read, you can submit your self-meter readings, or let SP Group estimate your usage. The estimated consumption will be adjusted in the following month when the actual reading is taken. You can see your next scheduled meter reading date on your utilities bill from SP Group.
If you have a Smart Meter, your meter date will be sent to SP Group daily and consolidated into a monthly usage amount.
How does SP Group estimate my usage?
During the months when your meter is not read, SP Group will calculate your estimated usage by multiplying the average daily usage between the last two actual meter readings by the number of days in the current billing period. The estimated consumption will be adjusted in the following month when the actual reading is taken.
The Meter Infrastructure in Singapore
The meter infrastructure in Singapore is still owned by SP Group. They will continue to read your analogue meters once every two months. Each account closure and account opening must be administered by SP Group before you can switch retailers.
How do I close my electricity account with my retailer?
You will have to reach out to the electricity retailer in order to close off your electricity accounts. By SP Group requirement, you will need to provide us at least 7 business days notice in order for SP to arrange for an account closure date. Weekends will not be be applicable for the account closure date as mandated by SP Group.
How do I open a new SP account?
As the account opening for utilities is administered by SP Group, you will need to open electricity, water, gas and refuse with SP Group before you can switch to a private retailer.
Any fees for account closure?
There is a $10.70(incl. GST) Account Closure fee chargeable by SP Group for the termination request of your SP MSSL account, and for any subsequent changes to the account closure request.