Has anyone tried Vivid account by Singapura Finance?

Got attracted to the 1.3% interest rate hence I signed up for an account earlier this month. Some observations:

1. Onboarding process was simple - Singpass login, provide your scanned signature and good to go

2. Slightly complicated account structure - VIVID account, VIVID wallet, VIVID card. Took me awhile to understand the whole mechanism

3. Realised that withdrawal has to be done at the branches which definitely not helpful. The debit card in this sense, is useless.

4. Tried to called in the helpline as I could not find the 12 digits card kit number which is required for activation. The CSO told me their "colleague who is in- charge of VIVID account has left the office" and asked if they could do a call back tomorrow. Mind you, I called at 4.50pm on a Monday. Absolutely disappointed and mindblown by their service

All in all, after all this I am not sure if the 1.3% is attractive enough for me to continue this account because of the lack of infrastructure and support by Singapura Finance.

Warning! The Vivid Mastercard is not accepted by a lot of online merchants!

Failed transactions on Udemy nor Paypal shopee.sg, Lazada and teachable.com as well! Argh, I can't use this card!

Just tried and is rejected. Already made sure I loaded the card with more than enough $. Some of the error messages I received included "Your card was declined by the issuing bank. Try a different card or contact your card issuer with questions."

Update: I can finally use the card, but only on amazon.sg, not on amazon.com

Seems like foreign websites do not accept the debit card.​​​