When can I renew my Agreement?
You should renew your Agreement one month before it’s stipulated to end. You can visit your Customer Portal to check if your Agreement is up for renewal. We’ll also send you an email to remind you when your Agreement is about to come to an end.
Agreement renewals only apply to Price Plans with a fixed Supply Term, like Fixed Ohm.
Can I choose a new Price Plan once my current Agreement expires?
Yes, of course. Simply log into your Customer Portal, start the renewal process and choose the Price Plan you want for your new Agreement. If you have forgotten your password, you may request to for a reset via our Customer Portal. A simple guide for you on the renewal process:
Log-in to your Ohm Customer Portal.
Select "Electricity Price Tab". You will be able to see if you will be able to change a price plan.
Select Change my Price Plan and will be re-direct to leave the current page to our website.
Choose the Price Plan and the contract period.
Click on "Change Ohm Now" and your information will be auto populated.
Proceed to the required steps to Verify and Confirm. You would be on your way to a new Price Plan.
If you need to refresh, click on your account name at the top right hand corner to repeat the steps.
What if there is a gap between the transfer date to my new retailer and the Supply End Date with Ohm?
We’ll automatically renew your current Agreement for this intermediate period. Details of this temporary renewal will be sent to you in a separate email. This temporary renewal will not affect your transfer to your new retailer.
When can I renew my Agreement?
You should renew your Agreement one month before it’s stipulated to end. You can visit your Customer Portal to check if your Agreement is up for renewal. We’ll also send you an email to remind you when your Agreement is about to come to an end.
Agreement renewals only apply to Price Plans with a fixed Supply Term, like Fixed Ohm.
Can I choose a new Price Plan once my current Agreement expires?
Yes, of course. Simply log into your Customer Portal, start the renewal process and choose the Price Plan you want for your new Agreement. If you have forgotten your password, you may request to for a reset via our Customer Portal. A simple guide for you on the renewal process:
Log-in to your Ohm Customer Portal.
Select "Electricity Price Tab". You will be able to see if you will be able to change a price plan.
Select Change my Price Plan and will be re-direct to leave the current page to our website.
Choose the Price Plan and the contract period.
Click on "Change Ohm Now" and your information will be auto populated.
Proceed to the required steps to Verify and Confirm. You would be on your way to a new Price Plan.
If you need to refresh, click on your account name at the top right hand corner to repeat the steps.
What if there is a gap between the transfer date to my new retailer and the Supply End Date with Ohm?
We’ll automatically renew your current Agreement for this intermediate period. Details of this temporary renewal will be sent to you in a separate email. This temporary renewal will not affect your transfer to your new retailer.