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Sireatsalot

16d ago

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Telco recommendations

Hi all, I have has bad experiences with the Singtel's customer service multiple times for over charging me, cancelling my Singtel music plan while charging me a termination fee without my approval etc. I have gone down in person and the customer service personae in the store are also not very helpful and have experienced rude service. So I am considering switching service providers when my current SIM only plan with Singtel ends.

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Any recommendations for a telco with decent coverage and better customer service? A search on reddit shows bad customer service experiences from GIGA, GOMO, Circles too. Any advice?

Discussion (31)

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I am going to switch to Eight. Lower price = low expectations.

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I think it depends, but most of the telcos have no contract now? so you are free to move around (just more work on your end). I think it also depends on luck - I've been on Giga, so far everything is working fine. I only contacted the customer service once and they did take a while to get back (ie not as immediate as M1/Singtel/ Starhub).

Zero1 is value for money...

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