Is the COVID-19 outbreak covered under AIG Travel Guard Direct's insurance if flights are cancelled? My daughter is due to fly out to Perth, Australia on 28 March from Alicante, Spain. What about leaving Perth, Australia on 2nd May?

Hi Jill,

I was actually in a very similar situation as you ever since the COVID-19 virus outbreak has taken over the world.

Let me explain how I handled it, hopefully this helps in one way or another!

Step 1: Head over to Expedia

This link here: https://www.expedia.com.sg/service/#/myTrips/25623

You will find that you can select from a drop down menu to see whether your flight is available.

I can find the KLM airlines there so you can select that.

Step 2: Read the KLM Terms

It does seem like they allow refunds and exchanges here: https://www.klm.com/travel/us_en/prepare_for_tr...

However, because you booked through an Online Travel Agent (OTA) it is better if you go through Expedia for the refund

Step 3: Submit a refund request

At this link here: https://www.expedia.com/customersupport/travel-...

Get ready your Travel Itenary number and booking number with your flight.

• Submitting a cancellation request does not guarantee a full refund. Cancellation policies differ depending upon the airline and if you wish to cancel, not all airlines allow for full refunds at this time.

• If your airline does not offer a full refund, our customer support team will contact you to advise you of your options prior to cancelling your booking.

• We will aim to confirm to you the amount of your refund within 7 business days.