How can I change my irresponsible AIA insurance agent?

All scam and BS. Just withdraw and end everything.

This company is poorly managed. Best way is to move to another insurance company.

Just quit

can happen with any company

In brief, you just need to approach an agent whom you trust, e.g. from a family friend, personal introduction. Once you are comfortable with the new agent, you will need to give your written consent for the agent to take over your existing policy's servicing rights.

Take note that the new agent will be responsible for your policy's after-sales service, e.g. follow-up, and does not earn any new commission that arise from your existing insurance policies.

Meanwhile, I will suggest for you to do two things.

Firstly, you should have a comprehensive insurance portfolio summary. This ensures that your existing insurance policies are relevant for your future. Otherwise, there is no point holding onto a policy just for the AIA Vitality programme only.

Key Reasons Why:

Why Every Client needs an Insurance Policy Summary

During this period of time, you should also ensure that your policy information are up-to-date and that they are still active. I have written a more in-depth article on what you should be doing: Orphan Clients Insurance: What You Should Do

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