FWD Personal Accident Insurance Reviews and Comparison - Seedly
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FWD Personal Accident Insurance

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  • Reviews (4)
  • Questions (1)
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Personal Accident Insurance/FWD Personal Accident Insurance
Reviews (4)


4 Reviews

  • 5
  • 4
  • 3
  • 2
  • 1

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customer service

terms transparent

hidden terms

process claim

horrible time

coverage waiting

continue covid

coverage continue

expensive coverage

buy expensive

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  • i will have given 5 stars, if not for their horrible IT system [Purchase Process] What is bad ! I have the most horrible time trying to buy the policy online for almost an hour! please do something about your password system for existing FWD policy holders~ COVID-19 only affected human, not IT system, and obviously, FWD needs a serious upgrade of your server to cope with the password managment! What is good! Their is likely to be one of the first few PA that has COVID-19 coverage with affordable premiums as compared to one of big local banks that covered free COVID19 coverage for 30 days, then after 30 days asked you to buy a much more expensive coverage just to continue COVID-19 coverage Waiting period to start COVID-19 coverage is just 15 days from start of your policy!
  • Updated on 09 Feb 2020
    [Claims Process] - Fast process and good responds from customer service call centre. [Hidden Terms] - No hidden terms, transparent and straight forward. Easy to understand.
  • Updated on 25 Jan 2020
    [Claims Process] Seamless process to claim. Everything done online and the payout is quick too! [Hidden Terms] I like how they are transparent with their claims, whatever information is available online. You can even claim TCM treatment, which not all personal accident plan has it.
  • Updated on 24 Feb 2019
    I had a shoulder injury and made a claim for the medical bills via FWD,. The process is fuss free, everything online. Customer service was great, payment of the claim was speedy. I renewed the policy because of the great experience I had. I used just compare prices until I made a claim that I realized how important is the claim service.
Questions (1)

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Personal Accident Insurance

Level 6. Master
Answered 2w ago
I am using AIA as well, so far, as long as I submit the receipt / MC / claim form on time, there are no issues. usually gets processed within a month. the insurer that starts with letter P - avoid.
šŸ‘ 0

FWD Personal Accident Insurance Coverage

Hereā€™s a summary of the Policy Benefits from FWD Personal Accident Insurance Coverage

  • Emergency Medical Evacuation
  • Emergency Phone Charges
  • Ambulance Fee
  • Accidental Death
  • Permanent Total and Partial Disability
  • Guardian Angel Benefit
  • Funeral Grant for Accidental Death
  • Medical Expenses for Inpatient and Outpatient
  • Chinese Physician, Acupuncturist, Bonesetter and Chiropractor Expenses
  • Physiotherapy Expenses
  • Mobility and Prosthesis Aids
  • Home Modifications
  • Daily Taxi Allowance
  • Personal Liability
  • Event Cancellations

Hereā€™s a list of Optional Benefits from FWD Personal Accident Insurance

  • Daily Hospital Income
  • Weekly Income Benefit for Temporary Total Disability
  • Damage of Personal Electronic Devices
  • Additional Permanent Total and Partial Disability
  • Medical Expenses Overseas For Inpatient and Outpatient
  • Enhanced Permanent and Total Disability

For details of the Policy Wording, you can visit this document.

How To Claim FWD Personal Accident Insurance

  • One can either call Emergency Assistance at +65 6322 2072 or visit www.fwd.com.sg
  • Claims must be made within 30 days of the accident
  • Documentation such as but not limited to, medical reports, evidence and police reports etc are required to assess claims

FWD Personal Accident Insurance Contact Info

  • Hotline: +65 6820 8888
  • For Accident or Travel/Home Emergency Assistance only: +65 6322 2072
  • Email: [email protected]
  • Address: FWD Singapore Pte Ltd
  • 6 Temasek Boulevard, #18-01 Suntec Tower Four,
  • Singapore 038986

You can visit FWD Personal Accident Insuranceā€™s page here.