What happens to my credit card subscriptions when i die? - Seedly
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MileLion

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Anonymous

Asked on 05 Dec 2019

What happens to my credit card subscriptions when i die?

Sorry, this is quite a morbid question but what happens to my credit card subscriptions when i die? is it automatically terminated? in that case then what happens to my rewards such as miles or cashback? does it automatically get transferred to others? thanks for the insight!

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Most of the time, all your reward points, miles, cashback etc will be forfeited. They won't be transferred to other people. However there is a caveat, this usually doesn't happen unless the bank or FFP knows you are dead.

So it's important that a trusted family member have emergency access to your accounts in the event of an unexpected passing. They can at least log in on your behalf and transfer the miles out to a FFP for redemption in future. Think of it as a sort of 'Will' for your subscriptions and such.

Ultimately, nothing beats a proper will with clear instructions and a schedule of assets to help the surviving family members sort things out.

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Cedric Jamie Soh
Cedric Jamie Soh, Director at Seniorcare.com.sg
Level 9. God of Wisdom
Updated on 20 Dec 2019

I like morbid questions lol. but its useful to plan for your families.

Unfortunately, if you ask them, nope, miles and reward points are not transferrable upon death. This is the official stand.

Like what Elijah wrote, banks may not know about someone's death, so a family member can log in and transfer all the miles and points out to another receipent.

Though I think most relatives will be grieving and hard to carry out such steps till most institutions and banks are aware of the person's death.

Kinda hard to think favourably of a relative who immediately go to transfer bank points upon death of his loved one. :P​​​

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Wallace Chai
Wallace Chai
Level 9. God of Wisdom
Answered on 05 Dec 2019

Individual Credit cards has their own term and conditions what happens to the accumulated points, and cash backs. Best and most accurate answer is to call your CC company to ask about it.

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Aaron Wong
Aaron Wong, Founder at The Milelion
Level 6. Master
Answered on 13 Dec 2019

I wrote an article summarising each bank's policy regarding credit card points upon the death of the cardholder: https://milelion.com/2018/08/20/what-happens-to-my-credit-card-points-when-i-die/

American Express

Under the T&Cs of our cards, MRs cannot be transferred nor put into a will. 

“Under Membership Rewards Terms and Conditions, Membership Rewards points accrued are not the property of the Card Member and are non-transferable.”

Maybank

With regard to your enquiry, Treats Points (TP) are not transferable. Upon termination of the Credit Card, the TP are forfeited.

UOB

We would like to advise that in the event that the cardholder passes away, the rewards points in the account will be forfeited.

DBS

I refer to your query and please note that DBS Points earned may not be transferred to any other Card Account of the Principal Cardmember, or to any third party, and are not exchangeable for cash or credit.

You may wish to know that the Principal Cardmember may use the Redemption Voucher himself/herself or permit a Supplementary Cardmember to use the Redemption Voucher. To redeem a Reward, the Cardmember must present the original Redemption Voucher, NRIC and his/her DBS credit card at the relevant participating merchant(s). A Supplementary Cardmember may redeem the Reward provided the Voucher bears the Principal Cardmember's authorised signature and Card Account number.

(that isn't a whole lot of good if the principal cardmember isn't around to sign it!)

Citibank

In a live chat session with Citibank, the attending CSO confirmed that neither ThankYou points nor Citi Miles could be transferred to a next of kin.

HSBC

We advise that the points are not transferrable but can be redeemed by the next of kin after we receive the letter and death certificate of the deceased. Once the documents have been successfully validated, the relevant team will contact the next of kin.

OCBC

 Necessary paperwork to be submitted by the next-of-kin, OCBC Bank will verify the necessary documents and customer’s status will be updated. Once verified, we can convert the customer’s remaining points into vouchers from eg. NTUC FairPrice or Robinsons. The vouchers will be sent to the (deceased) customer’s existing mailing address

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Eveline Lau
Eveline Lau
Level 6. Master
Answered on 13 Dec 2019

Unless your trustee is aware of these awards and benefits, and have access to them to do something about them, they will be forfeited. Similarly, family members are generally not legally responsible for debts on credit cards left behind by the deceased.

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Hwee Kian
Hwee Kian
Level 7. Grand Master
Answered on 08 Dec 2019

The banks would not know, and your family members will need to take care of it for you (if you have shared your passwords with them to access during emergencies). Over time (after demise of a person), then miles, rewards might be forfeited as part of the banks' cards tnc, so short answer is they will be forfeited and not get transferred to others.

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Junus Eu
Junus Eu
Level 9. God of Wisdom
Answered on 05 Dec 2019

I think your family members will need to settle it for you.

Of course they would not know, and thus will not automatically terminate it.

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Isabel Wong
Isabel Wong
Level 6. Master
Answered on 07 Dec 2019

I highly doubt it will not be automatically terminated - banks are not informed when you do pass away. For bank accounts the executor will probably need to approach the bank so I assume credit cards work the same way.

However, you don't normally include your credit cards in your will so I assume it will just be considered as bad debt unless someone claims it. Your miles/cashback is probably worth less than the bill due so I think it should just be ignored.

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Choon Yuan Chan
Choon Yuan Chan
Level 9. God of Wisdom
Answered on 05 Dec 2019

Most of the time, your family member will need to terminate for you. Banks rarely just auto terminate for you.

As for airmiles, remember to give them your password so that they can log in and nominate themselves as nominees to utilise your air miles when you are not around. It will not be automatically transferred unless you ask them nicely enough and persistently

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Sanchit
Sanchit
Level 6. Master
Answered on 05 Dec 2019

Short answer: they will be forfeited.

Honestly, I havent heard any cases personally but the companies have to be very generous to give it to your family incase you're left with any. Maybe AMEX?

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Adelyn K
Adelyn K
Level 5. Genius
Answered on 05 Dec 2019

If you die suddenly and without a will, your loved ones will have to call up the credit card company to inform them of your passing. The debts left unpaid will either be repaid using your rewards (miles/points/cashback) or your loved ones will have to settle it for you. How the remaining rewards are utilised is up to the individual company's discretion, but I don't think it gets transferred as the rewards are in your name only.

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Assuming that you die with a valid Will in Singapore, your executor will go to the bank to close down the account after the probate process is completed. About the Probate process: https://www.blog.pzl.sg/the-probate-process-on-dying-with-a-will-in-singapore/

All oustanding debts will be paid and all rewards will be forfeited automatically. This is beacuse all these are issued under your sole name and is not transferrable (unless otherwise stated explicitly in the credit card's terms).

Here is everything about me and what I do best.

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